Avenida Ciudad de Barcelona, 113, Retiro, 28007 Madrid, Spain
#135 of 443 hotels in Madrid
Guests' ChoiceBased on 363 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
8.3
Facilities
8.8
Staff
9.4
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 13 June 2024
Pedro
SpainThe soundproofing of the room we were given left much to be desired...
Stayed in June 2024
Reviewed: 12 June 2024
Deborah
United StatesNice hotel overall. Room was clean.
Stayed in May 2024
Reviewed: 8 June 2024
Mark
IrelandNothing I didn't like
Staff were excellent and the hotel was spotless
Stayed in May 2024
Reviewed: 5 June 2024
Fiona
United KingdomNothing. A wonderful stay and we'll return again.
This hotel is ideally situated. We've stayed in the centre of Madrid before and it can be so noisy as it's a 24 HR city. We chose here as our family live nearby for an event but it turned out to be perfect to see Madrid. It is just across from line 1 Puerto de Vallecas which goes through to Gran Via in the centre and the number 10 bus goes straight to Retiro from outside. (Prado Atocha stop). Bakery right next door and a shop across the road. Went to El Escorial from here which you cannot miss. (One stop to Pacifico - change to line 6 - get off at Moncloa and get the 664 bus at Moncloa bus station. Buses really regular - even on a Sunday. Coming back from there most buses return to Moncloa and they're still regular. )Beautiful journey through northern Madrid and the palace and Basilica etc...chefs kiss beautiful. The hotel was perfect and we'd stay there again in a heartbeat. We were upgraded to a superior room which was huge. Fantastic WiFi connection (number on your check in card) you can pair your phone to access Netflix/YouTube etc.. mini bar if you want. Nespresso machine gratis for tea and coffee. Free toiletries in shower and usual toothbrush shower cap etc.. The staff were the icing on the cake. The reception staff were lovely and so friendly. (If you've ever stayed in Madrid this is not always the case!) Nothing was too much trouble and although we had a late afternoon flight they offered to keep our bags after check out. The cleaning staff were quiet if you wanted to sleep in and the room was spotless. Bath as well as shower! Air con was piped in our room rather than the standard unit. Perfect for us as it was set correctly and not noisy so you could sleep through it and it was gentle so didn't make you cold or wake you up. Bed was huge!! and comfy. Robes and slippers supplied. Big built on wardrobe. Safe to use on request. We would use this hotel again in a heartbeat. The staff were stand out for Madrid as a whole.
Stayed in June 2024
Reviewed: 4 June 2024
Dragana
CroatiaGreat hotel, right next to the metro station, clean and tidy, the staff helped us a lot, the coffee and machine in the room are great, all in all a recommendation👍
Stayed in June 2024
Reviewed: 4 June 2024
Jose
Puerto RicoAll
Stayed in June 2024
Reviewed: 31 May 2024
Susan
United StatesThe staff was very gracious. The manager went out of his way to assist us with a rental car issue.
Stayed in May 2024
Reviewed: 30 May 2024
Chanel
United StatesThe location was close to the metro and stores. It was also clean and the staff was very friendly and helpful. We also really enjoyed the breakfast they offered.
Stayed in May 2024
Reviewed: 24 May 2024
Martin
United KingdomThe restaurant at night had a poor selection and thought it was not value for money
Fantastic room, huge bed, great facilities, great selection for breakfast. Reception staff very good. Alejandro was outstanding in the information we needed to get around Madrid on Metro and made us very welcome nothing was to much trouble. Parking underground was a bonus
Stayed in May 2024
Reviewed: 23 May 2024
Paul
AustraliaNil
Extremely close to the train suburban stop (only 2min walk) as well as local shops! The reception staff were also extremely helpful with all requests!
Stayed in May 2024
Reviewed: 17 May 2024
Wanda
SpainClose to the metro to get around Madrid easily.
Stayed in May 2024
Reviewed: 14 May 2024
Manuel
ColombiaRoom too hot, a/c didn’t work well
Stayed in April 2024
Reviewed: 12 May 2024
Michaela
Czech RepublicWe loved comfortable beds, clean room and bathroom, excellent breakfast, kind and helpful staff and great location! (right next to metro station and bike station, also 15-20 minutes from the airport with average traffic, close to train station)
Stayed in May 2024
Reviewed: 6 May 2024
Michael
United KingdomLovely
Stayed in May 2024
Reviewed: 2 May 2024
Nicole
United StatesThe location was a bit far from the tourist attractions but it was close to metro
Nice clean hotel with friendly staff
Stayed in May 2024
Reviewed: 30 April 2024
Rosemarie
IrelandTea-making facilities in room would have been nice.
Stayed in March 2024
Reviewed: 29 April 2024
Helen
IrelandBreakfast was good but could have been maintained at a higher temperature.
The hotel staff were courteous and helpful. Our room was maintained throughout our stay by an excellent staff member. The location worked very well for places we visited.
Stayed in April 2024
Reviewed: 27 April 2024
Diane
SingaporeNil.
The location was excellent. So near to the Metro station, which is only 3 stops away from Atocha (the main rail) station and 8 stops away from the main shopping street in Madrid city. There is a Panaria just next door, for times when you don’t wish to take the hotel’s buffet breakfast. 2 large supermarkets nearby. I actually chose this hotel because it is only a few minutes walk to the only SSPX chapel in Madrid.
Stayed in April 2024
Reviewed: 25 April 2024
Ximena
MexicoThe surrounding was a bit dirty,but the hotel amazing
Cleanness,friendly staff and delicious food! Best breakfast I have ever had in a hotel in Madrid
Stayed in April 2024
Reviewed: 24 April 2024
Maximillian
United KingdomNo complaints, everything was great!
Very nice hotel, lovely staff, great room. Very conveniently located for Atocha (2 stops on metro).
Stayed in March 2024
Reviewed: 24 April 2024
Teonil
Dominican Republicroom was bigger than usual, as bathroom, bed very comfortable , very nice place to stay , its our second time and well stay here again
Stayed in March 2024
Reviewed: 21 April 2024
Carlos
NetherlandsI was expecting to have a short stay in Madrid, so I chose this hotel. Alejandro, the staff member, was incredibly supportive and friendly. He gave me tips, orientation, and overall showed super super friendly. I'm thankful there's people like him in the hospitality industry!
Stayed in April 2024
Reviewed: 18 April 2024
Donaber
ItalyNothing
The location
Stayed in April 2024
Reviewed: 12 April 2024
Joanne
United KingdomThe corridor outside our room permanently smelt of cigarette smoke
Reception staff were very welcoming and extremely helpful.
Stayed in April 2024
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