Because the name Retiro you think that you are more central, but it is a bit far away. For us was perfect because everything that we need was on the line 1. Don't be afraid for Puente de Vallecas name at the station, it is very safe around the hotel.

Nice rooms, very clean, modern. Staff very helpful and friendly.

Stayed in September 2024

Check in and cleanliness

Stayed in September 2024

They call themselves "pet friendly" and although they had a little mattress and two bowls waiting for our pup in the room, there are a bunch of rules that they don't mention beforehand (or, at least, I couldn't find them before arriving at the reception). For instance, pets aren't allowed on your bed, or in the breakfast area. From all the (5) hotels we visited in this trip, this one was the only one with such rules.

Has a dog park really close by. Breakfast was really good.

Stayed in September 2024

Breakfast, nice staff, big room

Stayed in September 2024

What I did not like is that my parents-in-law had to book 2 different rooms because they were with their 12 year old daughter and were told that the 3 of them could not stay in the same room. So my mother in law had to stay in one room with her daughter and my father in law had to pay for another room. My partner and I stayed in one room and the bed that we stayed on could easily fit 3 people. But it seems that they had bigger rooms for families and were all booked. Other than that, everything was perfect, everyone was friendly. They even offered to hold our luggage after checking out.

Stayed in August 2024

The only comment I would have is that there was no iron in the room. It was necessary to request it at Front desk.

Good location, close to metro and buses. Kind customer service. Clean room and amazing shower.

Stayed in August 2024

No comment. It was simply a very good hotel with parking, very gentle staff and excellent service.

The location of this hotel is perfect in order to explore the city of Madrid. At the same time you can return from a busy and intense day and relax.

Stayed in August 2024

Nothing!

We arrived exhausted. We had two cancelled flights in three days. The reception staff could not have been more gracious. The room was perfect, with a mini-refrigerator, and we even found BIO food nearby.

Stayed in July 2024

Everything was fine

Great personal, nice accommodations for the price.

Stayed in August 2024

One thing that I would add is coffee machine in the room.

Not my first time in this hotel and I love it! Amazing staff and a good location.

Stayed in July 2024

There wasn't anything I didn't like only that setting up the Smart TV to the room was ok to begin with but then I couldn't get it to work.

Although the room was a courtyard view, so nothing to see, it wasn't a problem as I didn't spend much time in the room. The room and the bed were comfortable and the bathroom was big. I didn't eat in the hotel but mineral water was provided in the room for both nights. I appreciated that.

Stayed in July 2024

Great service! Everybody was incredibly nice. Easy to check in and our room was spacious and very clean. We had the breakfast both days and it was delicious! Great variety and not too crowded.

Stayed in July 2024

Nothing!

It was all round safe, fun and vfm. Definitely use again.

Stayed in July 2024

The bathroom needed some attention, but wasn't off putting. Also, the area of the hotel location itself, is not one of Madrid's best, sadly, but due to the vicinity of the underground station, we didn't mind at the price.

We only saw one member of staff, as we checked in after 8PM. The room we had was large, very clean and comfortable for our requirements as we only stayed for one night. There was coffee making facilities, which we didn't use, We didn't require breakfast, as we left very early the next morning. Location was ideal for our needs, close to family and less than 2 minutes from the station, it is even ideal as a budget hotel further from the center.

Stayed in April 2024

The guy on the reception was very nice and welcoming; he made the hotel so much better. I forgot his name, but he was there this morning and all other mornings of my stay.

Stayed in July 2024

Bit out of it

Very helpful and friendly staff

Stayed in July 2024

The room was so confotable

Stayed in July 2024

There are some signs of wear in the room which in my opinion are quite normal after several years. Vegetables for breakfast were not fresh, seemed like leftovers from pervious days.

Very good hotel located on the outskirts of the city center. There is a metro station just around the corner that makes traveling around super easy. Clean and spacious room with huge and comfy bed. Varied and tasty breakfast. AC is quiet. In our room there was a tea/coffee making set (kettle+nespresso). Friendly and helpful staff. We ask for additional blanket and were quickly provided with one.

Stayed in June 2024

The hotel is very clean, the rooms spacious, hotel personal very kind. Location is not great, but very close to the metro stop. overall good experience!

Stayed in June 2024

The soundproofing of the room we were given left much to be desired...

Stayed in June 2024

Nice hotel overall. Room was clean.

Stayed in May 2024

Nothing I didn't like

Staff were excellent and the hotel was spotless

Stayed in May 2024

Nothing. A wonderful stay and we'll return again.

This hotel is ideally situated. We've stayed in the centre of Madrid before and it can be so noisy as it's a 24 HR city. We chose here as our family live nearby for an event but it turned out to be perfect to see Madrid. It is just across from line 1 Puerto de Vallecas which goes through to Gran Via in the centre and the number 10 bus goes straight to Retiro from outside. (Prado Atocha stop). Bakery right next door and a shop across the road. Went to El Escorial from here which you cannot miss. (One stop to Pacifico - change to line 6 - get off at Moncloa and get the 664 bus at Moncloa bus station. Buses really regular - even on a Sunday. Coming back from there most buses return to Moncloa and they're still regular. )Beautiful journey through northern Madrid and the palace and Basilica etc...chefs kiss beautiful. The hotel was perfect and we'd stay there again in a heartbeat. We were upgraded to a superior room which was huge. Fantastic WiFi connection (number on your check in card) you can pair your phone to access Netflix/YouTube etc.. mini bar if you want. Nespresso machine gratis for tea and coffee. Free toiletries in shower and usual toothbrush shower cap etc.. The staff were the icing on the cake. The reception staff were lovely and so friendly. (If you've ever stayed in Madrid this is not always the case!) Nothing was too much trouble and although we had a late afternoon flight they offered to keep our bags after check out. The cleaning staff were quiet if you wanted to sleep in and the room was spotless. Bath as well as shower! Air con was piped in our room rather than the standard unit. Perfect for us as it was set correctly and not noisy so you could sleep through it and it was gentle so didn't make you cold or wake you up. Bed was huge!! and comfy. Robes and slippers supplied. Big built on wardrobe. Safe to use on request. We would use this hotel again in a heartbeat. The staff were stand out for Madrid as a whole.

Stayed in June 2024

Great hotel, right next to the metro station, clean and tidy, the staff helped us a lot, the coffee and machine in the room are great, all in all a recommendation👍

Stayed in June 2024