Mattress was not so good for us.

Very friendly and helpfull staff at the reception. Easy to park the car very safe and close to the center.

Stayed in September 2024

A little noisy due to road traffic, but not unbearable Breakfast was good, but i do wish the coffee was stronger :)

Location was perfect, although not close to town or beach if you are not able to walk far - for us it was perfect. Staff were fantastic Parking was good, spacious unlike so many underground car parks dog friendly, which was great - although not allowed to leave unattended

Stayed in August 2024

Beds a little creaky

V clean, v nice toiletries and helpful staff

Stayed in September 2024

Limited breakfast, quite a noisy location between main roads, nowhere to park outside for drop-off

Pet friendly, parking onsite (underground), 20 minute walk to centre, clean and tidy

Stayed in September 2024

Breakfast buffer was ok, still with some room for improvement, some fresh juice (freshly squeezed orange juice is a "trademark" of most Spanish hotels) - and I love honey for my tea ("sorry unavailable") - and a fried egg Spanish style. Still a very decent breakfast, with cereals, yoghurt, bread etc - and even Danish pastry.

Everything we needed,, spotless clean, friendly staff, good location - in a wonderful city. A nice walk along the river for 15 minutes to the heart of the city is really a must, with all the fantastic food the city has to offer..

Stayed in September 2024

Breakfast the weak point, but wonderful staff.

Good location, comfortable beds. Nice modern city-hotel.

Stayed in August 2024

1st floor rooms overlooking the street were too noisy so that opening the window was not an option during the night.

Compact clean rooms and good breakfast

Stayed in August 2024

Nice staff and comfortable rooms

Stayed in July 2024

Room was pretty small.

Good location. Within walking distance of the old Town and seaside. Comfortable bed.

Stayed in July 2024

The location is not great but is anyway not too far from the center.

Room are clean and comfortable , the breakfast was also nice and the staff very kind and friendly. I arrived after the checkin time due to delays with my train and they helped me anyway to get my keys for the room

Stayed in July 2024

It was really hot inside the room and we had to sleep with the window open and it was a little noisy. But otherwise, all good!

The hotel kindly allows dogs and we had a lovely stay there with our pooch. Also well located, but a short stroll to the centre.

Stayed in June 2024

Good location, nice room, good breakfast

Stayed in May 2024

Bit of a walk into the centre but nice on the river

Funky themed rooms that were comfortable. The staff in particular Mikel was very helpful in giving us loads of information about the city with printouts

Stayed in May 2024

Nothing

Loved our stay at Casual Jazz , receptionist was so friendly and helpful. The room was spacious, very clean , super comfy big bed . Nice selection for breakfast. Good location with car parking. Lovely 20 min walk to the Old Town , LaConcha beach . San Sebastian is a real gem .

Stayed in May 2024

Beds were a bit old - side of mattress a little worn out / broken down. San Sebastian hotels markedly expensive than bilbao.

Good parking option - large underground parking garage.

Stayed in May 2024

Clean, good location

Stayed in April 2024

Access to room required 2 elevators in both directions. One of two staff was somewhat unfriendly. Shower leaked bad.

Breakfast was good

Stayed in May 2024

Room very small.

Quiet room overlooking the river. Good shower and WiFi. Excellent breakfast. Nice staff.

Stayed in May 2024

No English TV channels for news. No music to listen to on TV. Hot drinks not available?

Very helpful reception staff with good English language. Comfortable. Breakfast excellent

Stayed in April 2024

20 min walk to the centre. Bus station situated between. Nice quite part of town.

Stayed in April 2024

We stayed for a week and our room was not cleaned once. Also, my gf was sick so we asked to delay check out an hour to midway instead of 11, and they said no. We also found it quite loud particularly in our room I think as we were next to communal toilet and front door.

The location and the price are excellent. And it was clean when we arrived.

Stayed in April 2024

A designated parking area to access reception on arrival.

Location was central. 20 mins walk to the train station and shops and restaurants and a bit further to the old town. Hotel should have had a 3 star rating. Modern but jazzy.

Stayed in February 2024

That we can ear when people from others rooms goes to the bathroom and noise.

The room was big and good . Clean and the staff were polite and attentive. The breakfast was good and great for value.

Stayed in February 2024

Our room was small, but had 3 beds. I think it would be a good idea if the 3d bed was taken away if you know that you have 2 guests in the room... Also, the street is noisy, so consider wearing earplugs.

We travelled with friends and their pet. Our friends were positively surprised that the hotel provided a bed and a bowls for a dog. The overall design of the hotel is very nice. We liked that the parking is underground and you can directly access it from Hotel (although you had to pay for the parking). Another good thing for tourists was that the receptionist provided a list of must visit places with the suggestion of must-try snack. That turned out for us as a little quest of the day :).

Stayed in December 2023