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Reviews of Casa Susana

29 Carrer Jesús, 08870 Sitges, Spain

#135 of 253 Holiday rentals in Sitges

Guests' Choice

Review score

Based on 4 apartment reviews

8.6

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.3

  • Location

    9.9

  • Facilities

    9.6

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    10.0

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Showing 1 – 4

  • Reviewed: 5 November 2024

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 12 nights
    • Submitted via mobile

    Excellent location and quiet considering how central. Can’t really find any faults.

    Stayed in November 2024

  • Reviewed: 7 November 2022

    10
    Great Time In Sitges At Casa Susana
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 5 nights

    The property description did not mention that there are 25 steps from the front door up to the flat, Also, not all international banks use the IBAN network, making refunds of deposits difficult.

    A great location on a pedestrian only street. Lots of restaurants and shops. Very helpful hosts.

    Stayed in October 2022

  • Reviewed: 26 October 2023

    2.0
    Very unpleasant experience. Hosts accused us of stealing and abusively retained the damage deposit.
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 5 nights

    We were asked for a 200 Euro deposit beforehand, but taking into account that the apartment was well equipped and the good reviews I didn't see it as an issue. Our stay in the apartment was good, we were in Sitges to volunteer in the Film Festival and it was an awesome experience. However, shortly after we left the apartment we were asked about some "big towels" that were not in the apartment. During our stay in the apartment, there were hand towels and some small shower towels which we found perfectly normal, but according to the owners there were also some big towels. We didn't see the supposed big towels during stay. We were accused of stealing those towels in a very unpleasant and passive-aggressive way. I still can't process the absurdity of the situation, being accused of stealing bath towels from a touristic apartment knowing that the owner holds a 200 Euro deposit… In the end the owner returned us only 60 Euro from the security deposit, arguing that each of the towels that were not there costed 35 Euro each, 140 in total. We feel scammed. Very sad to have to give this review instead of the positive one I hoped to write after leaving the apartment and before being harassed by our hosts.

    The apartment was well equipped and comfy, well located

    Stayed in October 2023

Showing 1 – 4

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