Plaza Carlos Trías Bertrán 4, Tetuan, 28020 Madrid, Spain
#131 of 453 hotels in Madrid
Guests' ChoiceBased on 561 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
8.9
Facilities
9.0
Staff
9.0
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 September 2024
Añez
Saudi ArabiaGreat place to stay friendly staff and the location
Stayed in September 2024
Reviewed: 5 September 2024
Catalina
MoldovaEverything was ok.
The swimming pool was wonderful, it was a pity I did not have much free time to swim. The breakfast was very tasty and various.
Stayed in August 2024
Reviewed: 1 September 2024
Giorgi
SwitzerlandThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 1 September 2024
Paul
United KingdomHomeless people just down from the entrance. Location is a little far from the centre. That is being ultra critical.
Had everything, rooms were great and the pool area was great with an excellent atmosphere
Stayed in August 2024
Reviewed: 29 August 2024
Jennifer
United KingdomN/a
It’s clean, friendly and accommodating
Stayed in August 2024
Reviewed: 29 August 2024
Gracia
Democratic Republic of CongoNothing
The location and the staff especially Daniel,very helpful.
Stayed in August 2024
Reviewed: 27 August 2024
Adam
United KingdomFantastic 4 nights! Me and my son loved our stay, nice clean room, great facilities and loved the roof top pool. The staff were always friendly and helpful. Thank you!
Stayed in August 2024
Reviewed: 24 August 2024
Shawn
United StatesIf you are coming in for business and will be busy, the location will probably be a good fit. If you’re a tourist looking to be close to a lot, it might not be the best choice. I enjoy walking and running and was only there for one night so it was great. But might not be the best location if you have a lot you want to do in a few days. There is a ton of construction in front of the hotel which wasn’t noisy in my room but not great surrounding ambience.
The staff was very nice and I had lunch at the restaurant in the lobby and enjoyed it. The value for the hotel was great.
Stayed in August 2024
Reviewed: 24 August 2024
George
United KingdomThe food was poor
The pool area
Stayed in August 2024
Reviewed: 24 August 2024
Kimberly
NetherlandsI wish there were more food options at Planta Z. The hotel was a bit hard to find from Nuevos Ministerios.
I liked the variety at breakfast. The location, close to metro and clothing stores.
Stayed in July 2024
Reviewed: 16 August 2024
340
United StatesI didn't like the crystal on the restroom
Everything was great as of staff and experience goes
Stayed in July 2024
Reviewed: 13 August 2024
Wicking
United KingdomWonderful position in the Finance area. Easy access to the city centre and what a centre it is! Rooms are stunningly, staff professional, friendly and helpful. Breakfast frankly ridiculous - never know such choice and in a spacious and relaxing room. Parking directly under hotel. Public but seemed secure. Plenty of shops and restaurants in the immediate area. Thumbs up from me.
Stayed in August 2024
Reviewed: 12 August 2024
Jon
United KingdomStaff were very friendly and attentive. The manager was constantly walking around and chatting with guests - they couldn't do enough to help. Would definitely stay here again!
Stayed in August 2024
Reviewed: 11 August 2024
Vicki
AustraliaThe hotel was immaculate inside but outside the main entry the pavers were broken causing a trip hazard
The staff were so friendly and attentive on arrival we were offered a cold water each and then a shot of vermouth the staff went out of their way to make us welcome
Stayed in August 2024
Reviewed: 10 August 2024
Helen
United KingdomBeautifully decorated and staff were lovely.
Stayed in August 2024
Reviewed: 7 August 2024
Mcrae
United KingdomPrices of drinks were a little on the expensive side but that’s the only complaint.
The property had all of the facilities you could ask for and everything was clean and worked properly. The rooftop terrace was fabulous and the beds sooooo comfy with access to shade if need be.
Stayed in August 2024
Reviewed: 4 August 2024
Catherine
United KingdomThe pool is too small and one lifeguard is friendly, the other is so grumpy
The breakfast and clean and comfy bed. Most staff very welcoming and helpful
Stayed in August 2024
Reviewed: 20 July 2024
Valerie
PhilippinesWater bottle provided was very small and would require frequent refills at the hallway. Some hotels give at least 2 bottles. Breakfast waa delicious but repetitive.
Room design and color was very cozy and feels like home. The bathroom area is huge with good amenities.
Stayed in July 2024
Reviewed: 16 July 2024
Nuno
GermanyNothing comes to mind.
Location, staff, restaurant and buffet.
Stayed in July 2024
Reviewed: 13 July 2024
Ana
GermanyThe elevators are sooooo slow.
The rooms, lobby, restaurant and bar/pool are amazing.
Stayed in July 2024
Reviewed: 4 July 2024
Victoria
United Arab EmiratesThe elevators are slow
The staff were friendly and very helpful. The breakfast was delicious and the rooms were very spacious. The laundry service was great. The mezzanine area is very welcoming and the pool deck relaxing. The location is very central and easy for tazi drop off and pick up
Stayed in June 2024
Reviewed: 27 June 2024
Alejandro
SpainRoom next to bar made the room a bit noisey at times
We loved this hotel!
Stayed in May 2024
Reviewed: 26 June 2024
Laura
FinlandBreakfast was great, also the swimming pool was nice. I slept so well as well, rooms were very quiet
Stayed in June 2024
Reviewed: 12 June 2024
Russel
AustraliaNil
Hotel was very clean and rooms serviced each day. Staff were friendly and helpful Roof top pool area and bar was good spot. Gym was large and well maintained
Stayed in June 2024
West Springfield, USA
Hastings, USA
North Hollywood, USA
Ugljan, Croatia
Shimoga, India
Mazara del Vallo, Italy
Edinburgh, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content