6 Calle Gran Vía, Centro, 28013 Madrid, Spain
#206 of 443 hotels in Madrid
Guests' ChoiceBased on 2922 hostel reviews
8.5Cleanliness
8.5
Comfort
8.6
Location
9.7
Facilities
8.5
Staff
9.0
Value for money
8.8
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 June 2024
Isaac
United StatesI really didn’t enjoy my stay here. It’s not truly a hostel. More of a hostel and hotel in one. Probably the first hostel I’ve stayed at without access to water or coffee without paying. Large groups of families and kids around. Beds were ok but mattresses weren’t the best. There are definitely better options in Madrid
Good location
Stayed in June 2024
Reviewed: 19 June 2024
Veruska
VenezuelaStill no full body mirrors XD Bathroom hand soap dispensers never work. Entrance to the hostel can be quite small, specially if there's a lot of people checking in/out at the same time.
Location is great and price as well. I always keep coming back to this hostel. Beds have a curtain for privacy, they provide a lock for the under bed storage which you have to return (of course) and there's a deposit for it, which is returned once you provide the lock and key card of the room.
Stayed in June 2024
Reviewed: 18 June 2024
Naim
QatarThe location, the privacy, and the breakfast. all of these were amazing.
Stayed in June 2024
Reviewed: 18 June 2024
Marianne
Costa RicaI stayed with my daughter and felt very safe, also location was a MUST, my private room had a very nice view!
Stayed in May 2024
Reviewed: 18 June 2024
Gobinda
NepalCleaningliness
Stayed in June 2024
Reviewed: 18 June 2024
Dieter
SpainEverything!
Stayed in May 2024
Reviewed: 18 June 2024
Dieter
SpainThe location is close to main activities in the city.
Stayed in May 2024
Reviewed: 17 June 2024
G
United KingdomNothing
I loved the central location. It’s walkable to everything. It’s 10 minutes walk from the #203 AirPort Express bus. I loved that everything was so clean, so organised and the staff were so helpful, that your bunk bed has its own light and charging point…
Stayed in June 2024
Reviewed: 16 June 2024
Matheus
BrazilThere was a guy touching himself at the early morning. Very unconfortable.
Clean, location, easy to checkin and checkout, comfort and colaborators.
Stayed in May 2024
Reviewed: 16 June 2024
David
ZimbabweThe staff were happy to always help.
Stayed in June 2024
Reviewed: 15 June 2024
Leander
United KingdomThe staff were absolutely fantastic, very friendly and helpful - 5 Stars! They helped me extend my booking as I was loving Madrid so much. The location is fantastic, right by the park and in a high end neighbourhood. Very quiet rooms. Thank you for a great stay!!!
Stayed in June 2024
Reviewed: 15 June 2024
Camargo
BrazilThe commom bathroom did not have enough places to put our stuff.
The staff.
Stayed in June 2024
Reviewed: 14 June 2024
Philip
United KingdomThe staff are very friendly and accommodating, specially Paula and Frank. Comfortable bed, very clean hostel and it’s very accessible to the center of Madrid. Phill 🇬🇧
Stayed in June 2024
Reviewed: 14 June 2024
Łukasz
PolandThere was a problem with a shower knobs, but they said that they will fix it.
Clean rooms. Good stuff.
Stayed in June 2024
Reviewed: 14 June 2024
Krystyna
PolandPlease work on the cleanliness of breakfast dishes and cutlery
Price is good, personnel is good, localization is perfect
Stayed in June 2024
Reviewed: 12 June 2024
Lilija
LatviaThere were hot water problems.. Uncomfortable stairs to the second floor of the bed, I fell and hurt myself. There is no kitchen
Cleen and modern hostel, every thing thought out
Stayed in June 2024
Reviewed: 10 June 2024
Bb
TaiwanLack of maintenance of facilities, which is what I like.
Stayed in June 2024
Reviewed: 9 June 2024
Yuliia
UkraineI liked everything
Convenient location, clean room, clean bathroom, very polite staff. It is very convenient that there is a 24-hour reception ! I recommend this hostel❤️
Stayed in May 2024
Reviewed: 9 June 2024
Harsh
IndiaNo drinking water. No private bathrooms either. Bathrooms weren't super clean all the time, at least not as clean as the rooms were.
Banger of a location. Gran via is the city centre and EVERYTHING the city has to offer is at a walking distance. Great bunch of restaurant options nearby too
Stayed in June 2024
Reviewed: 6 June 2024
Vaneesha
United StatesSinks are always dirty in shared bathrooms. The shower must be kept pressing, which is inconvenient; otherwise, everything is okay.
Good location.
Stayed in May 2024
Reviewed: 6 June 2024
Atif
MoroccoShower, the breakfast didn't worth that 6 euros
Clean,beds are comfortable with curtains, a free towel and locker
Stayed in June 2024
Reviewed: 4 June 2024
Romina
SwedenGreat location and clean
Stayed in June 2024
Reviewed: 2 June 2024
Mateus
PortugalLovely and beautiful place. Very friendly and clean. Thanks I would like to back after ❤️
Stayed in May 2024
Reviewed: 2 June 2024
Natalia
SpainThe showers system could be improve
Great location, clean rooms
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content