Food poor, cold unless you went in as the restaurant opened. Staff not helpful and rude.

Clean good location

Stayed in June 2024

Food was uninviting, limited choice. Hot drink facilities were inadequate and insufficient for the number of guests.

Bedroom, pool area, location

Stayed in May 2024

One useful small addition property would be a shop selling toiletries

Great location Good room Great friendly, professional staff

Stayed in May 2024

The hot food wasn’t great. Normally cold by the time you got back to your table and also not the best quality.

The staff were brilliant, hotel was very smart looking, clean and in a decent location.

Stayed in May 2024

The noise people made coming In at 3 in the morning

Very friendly staff clean rooms good food

Stayed in May 2024

Food in restaurant mainly warm and certainly not hot, and couldn’t get microwave to work to heat up food further, also a couple of restaurant staff rude and very unhelpful.

Rooms were fine with great sea views. Restaurant clean and well presented. Reception staff good and helpful.

Stayed in May 2024

The food wasn’t good. Normally lukewarm and tasteless.

Great position. Spotlessly clean. Helpful staff. Love the slopping pool.

Stayed in May 2024

REDICULOUS loud music played at pool side every evening. There was no entertainment when we went into the bar just 2 big TV screens with different football matches on. Food not very hot and cold plates with warm food didn’t help.

Room was very nice, cleaned everyday all staff very pleasant. Restaurant was all in all the same as any other when on a half board or all inclusive stay, everyone rushing in and no sort of order, but a good selection of food.

Stayed in May 2024

Food could be beter quality

Location and stuff

Stayed in May 2024

Very busy in the restaurant, could perhaps do with two sittings to spread the busy periods

Very clean, comfortable beds, nice rooms, lovely views of the sea. Lots of choice in the restaurant

Stayed in May 2024

Paying for parking 10 euros per night. Five night stay no change of towels did ask . Breakfast good dinners poor for a 4 star Lauck of supervisor. Had a problem on the way home I'll Phoned hotel just in case it was a out break off ??? Put the phone down on me Thanks Only to help etc ..

Great hotel plus pay for sea view Plus cowboy land great day out.

Stayed in May 2024

More hangers & storage space in the bedroom would have been useful. There were only nine hangers between two of us & no drawers for clothes.

We have stayed here before. The food, though buffet style, was better than most. The bed was comfortable.

Stayed in May 2024

Our room is outdated and needs to remodeling.

Great value. Beach front hotel. Foods at the restaurant are excellent.

Stayed in May 2024

Breakfast was not good Have been going for years and always recommend the food

Stayed in April 2024

Excellent location. Very clean and the staff were very helpful

Stayed in October 2023

Everything was good.

Stayed in November 2023

Considering there is a large outdoor pool for adults and children and the children also have their own pool with water features, why are children allowed in the spa area. We know they can only enter between 4pm and 6pm but we still find it odd that what is normally classed as a place for adults to relax in children are in screaming and shouting. There is plenty of activity in the hotel for children without them being allowed into the spa. Yes I know it is a family hotel and there will be children there but you expect to have some peace in the spa area. 4pm to 6pm is also an ideal time for adults to relax for 2 hours before their evening meal. Also how long does Halloween have to go on for maybe the hotel should advertise it as a HALLOWEEN FESTIVAL WEEK because that`s what it was. Everything centred round halloween with the animation team trailing kids all over the hotel down corridors where rooms were making a noise. Even in the dining room you couldn`t even have a meal in peace. Then the evening entertainment was halloween, halloween, halloween. Fair enough if that`s what you want but not everyone does. We came away for a quiet break but didn`t get it.

Previously been to the hotel so knew what to expect. Room good size, beds great size and very comfortable. Cleaning of room very good on a daily basis. Food very good though a bit repetitive. Pool good size.

Stayed in November 2023

The Hotel is in a great location.

Stayed in October 2023

Entertainment some days was good but some days quite disappointing

Location next to the beach , great choice of food all was tasty. Facilities for the kids are very good . Also there was good choice of ( branded ) drinks in all inclusive . Lovely hotel , very good value for the price paid

Stayed in October 2023

The outdoor pools were cold and could be heated. Variety with the food would be much appreciated. One particular staff member was simply rude.

Some staff members were very helpful and it was a good location. Good ambience and environment

Stayed in October 2023

Everything was fine

Stayed in October 2023

The area further along the front, were the new hotels were was very run down. We walked along the seafront then back to the hotel via the streets. Such a shame as the area from the hotel along to the port, and old town Roquetus was lovely.

Restaurant was very good, great service from the staff. Our room, a family room was excellent. Nice bathroom / shower, comfortable beds. Lunch and dinner were excellent, with a nice choice of dishes. Hotel was in a great location, offering easy access to the promenade. We took a nice walk along from the hotel to the port and castle, about 2 miles and it was lovely. We stayed full board, but ventured out to some very local bars, less than a minute from the hotel, who were friendly and welcoming.

Stayed in October 2023

Dirty floors and chairs in the restaurant, we saw pieces of food and stains from the previous days, only the tables are cleaned (not thoroughly) - we had to use our own wipes. The tile inside the pool cut my toe and was bleeding. The classes and the entertainment activities for children were always delayed. ALWAYS. The lifts are extremely slow and suffocating, there is no air, we ended up going up and down using the staircase (after foot surgery so you can imagine). The walls outside, details in the room, and overall in many places are broken and need massive maintenance. The place could be quite great but it is not unfortunately.

Great location, literally next to the beach. The night entertainments were definitely useful for us where our child could have some fun. The dining area is spacious, room for everyone.

Stayed in August 2023

Nothing

Everything was great. We had an excellent holiday overall. The location is fantastic and despite the hotel being extremely full we didn't encounter any problems. The room was very clean and comfortable with great beds and we got wonderful sunrises in the mornings. The staff were friendly and helpful and we would definitely rebook this hotel and highly recommend it.

Stayed in October 2023