Paseo Campo Volantin, 11, 48007 Bilbao, Spain
#30 of 63 hotels in Bilbao
Guests' ChoiceBased on 1071 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.6
Staff
8.8
Value for money
8.0
Free WiFi
7.9
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End of dialog contentReviewed: 8 November 2024
Anne
IrelandSee my review aforesaid
We have been staying in this hotel every year for last 10 years before we take ferry. We love Bilbao.. A lovely city and this hotel is very centrally located. However each time after travelling 8 hours from south.. the reception at the desk is unfriendly... they are oblivious to the fact that we have stayed there 2 to 3 nights on each occasion for so many years.... never upgraded This year we stayed on arrival and found the standard had slipped somewhat... so on our return we have decided to stay elsewhere 🙂 I've never had breakfast and only once dinner... when it was raining.. dining room like a refectory and Bilbao has way more to offer!
Stayed in September 2024
Reviewed: 7 November 2024
Artur
SlovakiaThe room, although reserved as superior was not meeting that title. Window facing small courtyard and walls just 3 meters away.... no so much fancy.
Perfect place within the city center, everything with walking distance.
Stayed in November 2024
Reviewed: 26 October 2024
Hodgson
United Kingdomnothing
the place was ideal close to town and really nice staff one of the best places I have stayed thank you for a great weekend
Stayed in September 2024
Reviewed: 22 October 2024
Kim
CanadaThe room was adequate but not huge (we did have the cheapest room option I think).
Super comfortable beds, everything was really clean, and the location was amazing. We didn't use many facilities at the hotel as we were out exploring the city for the whole time we were there.
Stayed in October 2024
Reviewed: 22 October 2024
Bunting
Australiaeverything was fine.
the location was very convenient to attractions and transport. the rooms were very comfortable.
Stayed in September 2024
Reviewed: 18 October 2024
Christine
United KingdomThe “open bathroom” idea. Don’t like at all.
Cleanliness is of a very high standard Breakfast excellent. Staff very helpful and cheerful.
Stayed in October 2024
Reviewed: 17 October 2024
Gonzalo
ColombiaI really can´t think of any thing I didn´t like
I found this hotel very good. Location, room, lobby, personnel.
Stayed in October 2024
Reviewed: 16 October 2024
Walt
United StatesShower inside bedroom
Lovely inside
Stayed in October 2024
Reviewed: 14 October 2024
Niner_alpha
FranceGood location.
Stayed in October 2024
Reviewed: 13 October 2024
John
United Kingdomcheck-in was a little slow. that's my only criticism.
fantastic location on the river between the old town and Guggenheim museum. large room with very comfortable bed. plentiful and varied breakfast buffet.
Stayed in October 2024
Reviewed: 11 October 2024
Ian
New ZealandNothing
A very comfortable, clean and well appointed hotel close to downtown. The staff were friendly, the parking on-site and the rooms were quiet.
Stayed in September 2024
Reviewed: 6 October 2024
Gloria
Puerto RicoThe shower was slippery
Big room nice staff good breakfast buffet
Stayed in October 2024
Reviewed: 3 October 2024
Fredi
IsraelWe stayed 3 nights at the hotel. I would expect the hotel providing a courtesy bottle of water per person per day, rather than at the first day only.....
All was great: superb location, quiet room, excellent facilities
Stayed in September 2024
Reviewed: 1 October 2024
Ioanna
SlovakiaNothing
The location was great , the breakfast delicious and staff very helpful.
Stayed in October 2024
Reviewed: 1 October 2024
Joyce
ItalyThe view from the room was not attractive. The breakfast (17 euros) was too expensive for people who just want a coffee and a yoghurt, or something small to start the day. We asked for information about how to travel to San Sebastien but the staff didn't mention that the bus needed to be booked in advance. (We went to the bus station to find that there was no bus that morning, and had to book for the following day).
The location of the hotel - half-way between the Guggenheim museum and the Old Town - was perfect for a sightseeing trip. The room was very clean, the beds were comfortable, and the shower was great.
Stayed in September 2024
Reviewed: 28 September 2024
Geraldine
United KingdomThe pillows were a bit bouncy.
Stayed in September 2024
Reviewed: 27 September 2024
James
United KingdomNeighbouring construction work and workers radios
Location Breakfast Staff
Stayed in September 2024
Reviewed: 23 September 2024
Jacky
United KingdomThe window was small and difficult to open.
Lovely location by the river, near to the old town and transport. Fantastic breakfast.
Stayed in September 2024
Reviewed: 23 September 2024
Kev
SwitzerlandWe received an upgrade to their suit. Cold, empty and not cosy describes it perfectly. We prefared the normal double room even though it was smaller.
Good located Hotel with large breakfast buffet.
Stayed in September 2024
Reviewed: 23 September 2024
Niamh
IrelandLocation
Stayed in September 2024
Reviewed: 21 September 2024
Tuchinsky
UkraineThere was an issue with parking, but finally they found the place.
Good location, very good breakfast!
Stayed in August 2024
Reviewed: 20 September 2024
Ahmed
BelgiumNo view at all from almost 90% rooms. Only very expensive ones have Main Street/River view. The water kettle inside rooms are old models with black coils doesn’t look good.
Clean, friendly staff, perfect location, Gym 24 hours by your room key.
Stayed in September 2024
Reviewed: 19 September 2024
Marta
United StatesInternet did not work in my room. I talked twice with reception and they tried their best, but it is not work. I had to go to the lobby to work which it was not convenient at all. Coffee--the coffee machine in the bar was not in service until late morning and I had to go outside to find a cup of good coffee.
The service, the room, comfortable beds. It was very clean. It was right in the heart of Bilbao--location was outstanding
Stayed in September 2024
Reviewed: 16 September 2024
Emily
United KingdomGreat location
Stayed in September 2024
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