Paseo Campo Volantin, 11, 48007 Bilbao, Spain
#30 of 63 hotels in Bilbao
Guests' ChoiceBased on 1076 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.6
Staff
8.8
Value for money
8.0
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 March 2024
Marian
United KingdomNot enough milk and coffee in the room Day 2 there should have been water in fridge as per day 1
Breakfast. Exceptional
Stayed in March 2024
Reviewed: 28 March 2024
Branislav
SlovakiaOne guy at the desk was quite nervous but nobody is perfect:-) therefore this is not really complaint.
Perfect location , - close to the old town as well as to the museum ,breakfast with many varieties and really tasty! The room had all what I needed including a kettle and some tea options. internet connection was also very good. I also appreciated espresso coffee machine down in the lobby available 24/7 and free espresso for guests .
Stayed in February 2024
Reviewed: 27 March 2024
Γιώργος
GreeceIt was spotless!! The rooms looked and were spotlessly clean!! The breakfast was plentiful! Kind and helpful staff!! we also did check in earlier than usual!
Stayed in March 2024
Reviewed: 25 March 2024
Sony
SpainVistas a un patio
Parking
Stayed in March 2024
Reviewed: 24 March 2024
Jan-charles
United StatesNo eenteryainment options on TV. Netflix, youtube etc
Location, modernity, cleanliness
Stayed in March 2024
Reviewed: 20 March 2024
Keith
United KingdomGood location,easy to find, parking was very convenient if not the cheapest. The very comfortable room was a decent size with an enormous bed & pretty quiet. Breakfast was good.
Stayed in March 2024
Reviewed: 11 March 2024
Plamen
Bulgariathe room was too small
location and parking
Stayed in March 2024
Reviewed: 8 March 2024
Dritan
AustriaLocation, comfort, parking, staff
Stayed in March 2024
Reviewed: 28 February 2024
Aimilios
NetherlandsWalls were a bit scuffed and in general you could see it was a bit old.
Very good location, within walking distance of the old town and the centre. The room was clean and the breakfast was good with a big variety. The staff was very friendly and helpful. The bar area is nothing amazing but nice to have a late drink or small bite.
Stayed in February 2024
Reviewed: 27 February 2024
Aimilios
NetherlandsWalls were a bit scuffed and in general you could see it was a bit old.
Very good location, within walking distance of the old town and the centre. The room was clean and the breakfast was good. The Staff was very friendly.
Stayed in February 2024
Reviewed: 26 February 2024
Agapito
LithuaniaAn option for breakfast included (via booking)
The amenities and the room. And the replenishment of certain products.
Stayed in February 2024
Reviewed: 24 February 2024
Andrew
United KingdomAs with most Hotels it was far too warm and the thermostat didn’t alter the temperature at all. The view was of the back yard and other buildings, but I suppose you have to book a suite for a better view.
Excellent location, equidistant between Guggenheim and the old town. Super breakfast with plenty of choice and Gluten free products for one of our party. Evening meal very good and great value for money. Special mention for the two young ladies who booked a restaurant for us on the19th Feb. Very comfortable huge bed with pillow choices and great shower.
Stayed in February 2024
Reviewed: 22 January 2024
Sergiy
UkraineThere weren't enough chairs in the room for 3 persons.
Super hospitable staff, exelent location, exeptional hotel's interior.
Stayed in January 2024
Reviewed: 18 January 2024
Cem
TurkeyNothing all was good.
Location is excellent. 10 minute walk to everywhere in the city. Staff is always helpful. Clean room and hotel. I recommend to everyone.
Stayed in January 2024
Reviewed: 12 January 2024
Anne
IrelandThe staff at reception.... always.... we arrive after driving 8 hours from the south... no interaction at the desk....I usually say this is our 11 th 12 th visit etc to your hotel.... no acknowledgement....I suppose it is what one should expect from a large faceless hotel. Still a pity.... it would be so nice to be greeted!
This hotel is the place to stay in Bilbao.... it is so central to absolutely everything..... we have stayed here about 12 times in the past few years!
Stayed in November 2023
Reviewed: 5 January 2024
Arie
United StatesCar park expensive
Locations
Stayed in January 2024
Reviewed: 3 January 2024
Michael
United StatesSmall rooms, very slow elevator, not well located.
Clean, great pillows.
Stayed in December 2023
Reviewed: 30 December 2023
Geerhard
Belgiumbreakfast rather expensive in the hotel, though enough good alternative breakfast offers in the many bars in the neighbourhood
big beds, fridge, coffeemaker
Stayed in December 2023
Reviewed: 30 December 2023
John
SwedenToo few parking places, quite impossible to find parking near by.
Location by the river between Guggenheim and Old town is great! Room clean and comfortable.
Stayed in December 2023
Reviewed: 15 December 2023
Jiri
Czech RepublicWindow to the inner courtyard
Very good location, in a walking distance to the train station and the city centre, very good selection for a breakfast, attentive and helpful staff, comfortable bed. All in all I evaluate this as a very good value for money.
Stayed in December 2023
Reviewed: 17 November 2023
Sterghios
United KingdomThe Ikea furniture
Centrally located enough to be walking distance from the Abando centre and the Guggenheim. Very close to metro too- always a bonus. Amazing breakfast and dinner
Stayed in November 2023
Reviewed: 16 November 2023
Oana-maria
BelgiumThere is a problem with noise privacy at this hotel. We could hear guests coming in and out in the morning almost as though they were in our room. One other thing I disliked: there was a broken and very heavy standing make-up mirror on the bathroom - that item was really a hazard! I would also have appreciated if they would wipe the walls sometimes. As luggage rubs against them, it can (and does) leave a mark.
The main advantage of this hotel is its location. Close to everything in Bilbao and with a gorgeous view of the Nervion river. The beds were comfortable, but a little hard. Pillow "menu" was great, though. I enjoyed the breakfast - practically everything you can imagine, including local specialities. Staff was helpful and answered all our questions. I am very grateful for the person providing us with room service just after 10:30PM. One more helpful aspect: This hotel chain offers a dedicated app. It's very handy to have all info at your fingertips! E.g., check in time, amenities, room service hours etc.
Stayed in November 2023
Reviewed: 6 November 2023
Sofia
ItalyThe breakfast is expensive
The room was quiet, big and clean.
Stayed in October 2023
Reviewed: 6 November 2023
Miguelfs
SpainRoom upkeep and maintenance could be better. Not fantastic value for money.
Great location, within reach of many areas of the city.
Stayed in November 2023
Reviewed: 5 November 2023
Spud_boy
United StatesNo complaints at all. 100% great stay. We didn't try the in-house café or restaurant, so we cannot speak to that, but we had a fantastic experience.
Very clean, fancy hotel overlooking the river (we didn't get a river-view room, but still lovely). Upscale, quiet, excellent room, free wi-fi and nice amenities. We found this place last-minute after a terrible experience at a another hotel/hostel on a busy traffic circle and needed to escape. Pilots and flight crews stay here, which seemed like a good sign, and — at least off-season — our room rates were incredibly affordable, even cheaper than the terrible place we had originally booked. Short walk to both Old Town (Casco Viejo) and the Guggenheim (which is great too). Checkout was easy, and they called us a cab to the airport early in the morning that arrived within 2 minutes. Would definitely stay here again.
Stayed in November 2023
Marrakech, Morocco
Goreme, Turkey
Ubud, Indonesia
Pomona, Australia
Affoltern, Switzerland
Istanbul, Turkey
Siracusa, Italy
Tongxiang, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content