The cafeteria, and the room, nº 450, wasn't clean of dust... below chairs, the bed, a whole lot of dust. As if they've been cleaning around it...

The room, the hotel itself, all wonderful.

Stayed in September 2024

Felt a little remote from the coast & you need a car or else you have to rely on taxis. Also sometimes the staff left it up to the guests to find their way, ie heres the keys on you go.

Excellent room, lovely pool area with great terrace and bar. Remembered a birthday and laid on Champagne which was a nice touch . Some of the staff were pleasant and friendly and catered well to the guests in general.

Stayed in October 2024

Good

Stayed in September 2024

Menu could have been more interesting at the cafe. Very disappointed with tv Channels in our room. There were many British guests at the hotel but no BBC or Sky tv news channels.

Nice and relaxed for a large hotel

Stayed in September 2024

Breakfast was great

Stayed in September 2024

toilettres

spacious rooms

Stayed in August 2024

There is no bellboy service + The bar/restaurant service is so slow, The order taker/waiter took forever to take the order and to serve us. Housekeeping morning services starts too early.

The quietness, the breakfast buffet, the size of the rooms, the pillows options, Staff didnt look stressed or tired and was always there ready to help however they could

Stayed in September 2024

Breakfast at 0800!! 1 hour too late

Stayed in September 2024

Very limited parking outside.. Hotel car park very expensive, should be a lot cheaper or no charge if a resident

Pool area

Stayed in August 2024

Menu at Santa Maria bar not great, needs more variety

Immaculately clean, friendly efficient staff, room spacious with lovely pool view. Breakfast fabulous with an amazing selection of choice

Stayed in August 2024

I was under the impression at this hotel that you could’nt ‘book’ your space by leaving a towel !!!

Mostly quiet and tranquil

Stayed in August 2024

The lady in the salon is extremely rude, Which is sad because she doesn’t represent the rest of the lovely staff.

The beds are so comfy, Rooms are SO clean, Kids club is great, Salon inside, Lovely girls at reception, 10/12 min drive from Puerto banus only a €10/€13 taxi !!All the food was so nice!! Really reccommend for the money you pay for it

Stayed in August 2024

Noise in the rooms and corridors.

Alex at the reception was great. And the natural orange juice and cleanliness in the swimming pool was outstanding. Parking space fabulous too.

Stayed in August 2024

We booked half-board, specially because of the food reviews and we got a bit frustrated. From our experience breakfast is ok but not amazing as it’s said. Dinner quality is low, and the food has an industrial flavor, and no salt at all. Not much choice for starters. For a 4 star hotel we were expecting a bit more quality. Far from the Marbella center and the nice beaches, but we were already aware before going. Pool closes at 8pm and it’s not allowed to swim after that time. A lot of noise during the morning from the corridors as the cleaning ladies start working, not really nice to rest after 8am. The toilet doesn’t have a brush it’s not understandable and the cleaning ladies also don’t clean it.

Large room and nice pool area.

Stayed in July 2024

That simple things like a little shop or on site kiosk that offered drinks , crisps , cakes/biscuits icecreams etc would have helped . There being no nearby shop certainly didnt help .

The room I was given and the pool

Stayed in July 2024

We booked a superior room and in the description it said we would have a balcony. We had no balcony and asked reception about this. They said they had no rooms to assign us with a balcony. The staff member who we spoke to was rude about this. This is disappointing as we did not get what we booked

The beds were comfortable and the hotel was clean.

Stayed in July 2024

Just a little annoying that breakfast was at 8am every day and coffee wasn’t topped up in room most days especially when your a early riser

Loved our superior room really big and clean bathroom was fabulous

Stayed in July 2024

The swimming pool opening and closing hours would prefer more but wasn't a big issue, it was fine

Amazing breakfast, beautiful view from the balcony, clean room, helpful staff

Stayed in June 2024

There was very little options for coeliacs

Lovely setting

Stayed in June 2024

Too far out

Good ,clean rooms. Well maintained pool area.

Stayed in June 2024

The breakfast was excellent, lots of choice and delicious, it would just be helpful if they added allergens to there labels and maybe a station for gluten free cereals and breads. Then it would be a perfect 10.

The grounds are lovely, the pool area is spacious with plenty of sunbeds, with a lovely bar area, the rooms are huge. The ladies on the housekeeping team are really lovely and friendly and do an excellent job.

Stayed in June 2024

Area was slightly confusing walking around outside but staff were more than accommodating

Great price. Great food.

Stayed in June 2024

Good pool Comfortable beds

Stayed in June 2024

Hotel needs some renovations and isolation is not good Lots of noise from neighbors and from the corridor due to a poor room isolation Location is quite remote from the city one really needs a car when staying at the hotel

Professional and friendly staff Nice pool area Good breakfast

Stayed in June 2024