Calle Garachico 17, 38700 Santa Cruz de la Palma, Spain
#1 of 6 hotels in Santa Cruz de la Palma
Guests' ChoiceBased on 111 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.7
Facilities
9.2
Staff
9.7
Value for money
9.1
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 November 2024
Stefan
GermanyThere is no air conditioning and the room gets unbearably hot without leaving the door open. The problem is that being in the centre, there are various noises at night that constantly woke us up. It is a bit annoying that you have to ask for cheese, cold cuts etc. instead of just being able to take what you would like. If you have a car be prepared to walk a ways from your car to the hotel since there are no parking spots near the hotel.
The hotel is very centrally located and smells great from the moment you walk in. The staff is very welcoming, nice and helpful. The breakfast has delicious fresh baked goods. The standard rooms are comfortable and nicely done, if a bit small. The best part must be the rooftop terrace, which is alone reason to stay here.
Stayed in November 2024
Reviewed: 10 November 2024
Wayne
United KingdomNothing
Great location, comfortable with good breakfast
Stayed in November 2024
Reviewed: 4 November 2024
Miya
JapanFriendly stuff, great hospitality and delicious breakfast(homemade croissan!)
Stayed in November 2024
Reviewed: 30 October 2024
Philippa
BelgiumNothing!
Nicely decorated, comfortable and well located. Very good value. We left our car in the car park on Avenida del Puente. If you park near the Jose Mate exit, it is only 3 mins walk to the hotel.
Stayed in October 2024
Reviewed: 27 October 2024
Marloes
NetherlandsWe liked everything about our stay. We extended our stay several times and stayed for seven nights in total.
We simply loved Banana Garden for its location, the amazing staff and the cosy atmosphere. The hotel is located at -what we found- a great spot in the middle of Santa Cruz. It is close to the beach (we could see and hear the sea from our balcony), and close to bars and restaurants while not being noisy. The staff was welcoming and knowledgeable; sharing many insights and tips about the island. We generally felt very well taken care of. The hotel felt personal and comfortable due to its small scale, dedication to local products, well-prepared breakfasts, and overall kind and relaxing atmosphere. The rooftop bar with its views was a fun extra space to enjoy. Many thanks!
Stayed in October 2024
Reviewed: 27 October 2024
Amanda
United KingdomA modern building set right in the centre of the beautiful old Town, the hotel has a friendly bar on the ground floor where a generous breakfast is served. At other times it serves drinks, cocktails and snacks which you can enjoy on the roof terrace. Staff are very jolly and helpful. The furnishings are pretty much Ikea style, but fresh, clean and simple.
Stayed in October 2024
Reviewed: 25 October 2024
Christel
FranceEmplacement central, roof top
Stayed in October 2024
Reviewed: 20 October 2024
Mattia
DenmarkWe stayed the night between Friday and Saturday and it was very loud outside (people partying/yelling, there was even an alarm that was trigged) so it was not possible to catch sleep before 2 am, but this is probably normal since it is very central. Parking is quite far away and you need to pay.
The place looks recently renovated. The room was very spacious and clean. It is central in the city. Friendly staff and good breakfast. The vibes in general are nice and the terrasse at the top floor is highly recommended!
Stayed in October 2024
Reviewed: 2 October 2024
Mary
United KingdomAll good
Lovely little hotel nestling in the old part of town just half a block from the sea front. Simple, Scandi-type rooms, very clean and fresh. Great little coffee shop/bar downstairs serving the breakfast, and also good coffee and scrumptious cocktails (try the platanito!) Friendly, helpful, English -speaking staff. Good roof terrace for relaxing
Stayed in October 2024
Reviewed: 29 September 2024
Andrea
SlovakiaMy husband and I had a wonderful time at Banana Garden. Rooms are very cozy, modern, they were cleaned daily and were equiped with everything we needed for our stay. The breakfast was also very tasty, excellent coffee, freshly baked croissants, what more could you ask for? :) The staff was great, especially Sabrina, who gave us great recommendations which helped us discover the island. The hotel is small, and everything there was high quality with attention to detail. We prolonged our stay by 2 days, because we just did not want to leave. The rooftop has panorama view of the beach, which was beautiful.
Stayed in September 2024
Reviewed: 15 September 2024
Frank
NetherlandsNothing - it was just perfect!
Great location, ambiance beds, service and breakfast
Stayed in September 2024
Reviewed: 9 September 2024
Debbie
SpainModern comfortable hotel with sea view
Stayed in September 2024
Reviewed: 22 August 2024
Julian
AustriaRoof terrace, drink service, proximity to the beach and restaurants, great view, great breakfast (offering gluten free alternatives), easy checkin, very trustworthy, and especially perfectly trained and skilled staff.
Stayed in August 2024
Reviewed: 3 August 2024
Ziga
SloveniaReally clean room and bathroom, with comfortable bed and big panomaric door to enter the balcony with seaview. Staff is really friendly, and location is great as well.
Stayed in August 2024
Reviewed: 1 August 2024
Kathleen
United StatesStaff super nice and accommodating. Lovely, chic room + great location.
Stayed in July 2024
Reviewed: 30 July 2024
Colin
FranceBalcony was a bit small to be useful. Some basic kitchen condiments like salt and oil would have been useful.
Beautiful spacious apartment in the middle of the old town. Huge windows and excellent view (room 42). Friendly helpful staff. Superb breakfast. They even made me vegan biscuits!
Stayed in July 2024
Reviewed: 21 June 2024
Andreanne
CanadaClean, well located, excellent breakfast!
Stayed in May 2024
Reviewed: 13 June 2024
Anat
IsraelUnfotunatly the Elevator was broken and we had to go up amd down to the forth floor. But we got help with the luguage
The stuff was very very nice and helpfull. We did not resrve a car at LA PALMA. So the lady of the stuff spoke for an hour with car rental companyes , invited a taxi for us, came with us to the texi driver. even it was busy hour at the hotel thanks a lot. You heled us a lot.
Stayed in June 2024
Reviewed: 28 May 2024
Melissa
NetherlandsThe staff was thoughtful and remembered little details about me, like preferred tea etc. I also enjoyed being able to see and hear the ocean from my room
Stayed in May 2024
Reviewed: 10 May 2024
Anela
United StatesOnly heads up is that you must find street parking and S/C streets are steep and narrow. There’s lots of parking on the big diagonal blvd just past the end of the pedestrian street though.
Excellent central location 2 blocks from the beach and by many restaurants. Big breakfast spread with jamón, queso, yogurt and espresso made-to-order. Lovely rooftop with a view and I could see the sea from my balcony too.
Stayed in May 2024
Reviewed: 16 April 2024
Kirsty
United KingdomThere was nothing to dislike
Great location, large clean spacious room with good facilities (fridge, hob etc if required), nice toiletries, a balcony and sea view. There was also a lovely roof top terrace. Great value for money and a lovely breakfast included (with Gluten Free options). The staff were all incredibly helpful, friendly and efficient, both before and during our stay. We’d definitely recommend if staying in Santa Cruz and will be back!
Stayed in April 2024
Reviewed: 7 April 2024
Michael
Spainthe hotel is perfect located , close to all what Santa Cruz offers. A sun downer at the roof terrace offers great views over the sea , a morning coffee as well ;). A very complete breakfast served in a friendly atmosphere. Overall a very nice stay.
Stayed in March 2024
Reviewed: 4 April 2024
Jochen
Germany-
The room was excellent and the view was crazy. We loved the location downtown.
Stayed in March 2024
Reviewed: 31 March 2024
Alexander
Germany-
Ideal town location, everything of good quality. Excellent breakfast.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content