Gran Vía, 38 , Centro, 28013 Madrid, Spain
#10 of 439 hotels in Madrid
Guests' ChoiceBased on 1085 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.2
Staff
9.4
Value for money
9.0
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Gordon
AustraliaConvenient location within walking distance to palace and museums
Stayed in May 2024
Reviewed: 20 May 2024
Marianna
GermanyBreakfast was a disappointment . Although the price was fair and there was even champagne a lot of essentials were missing. The choice and especially the quality of food was very basic. Bad coffee, no proper cereal ( just Kellogs boxes), supermarket strawberry yoghurt, blant doughnuts. There was no walk in shower, just a bath, the blankets are very strange, synthetic and there was no du er, just two sheets. Not a great choice. No tea making facilities in the room. The top Terrasse could be a lot cosier, friendlier and could stay open longer. Such a waste of a great spot!
Friendly and knowledgeable reception staff. Comfortable beds, good pillows, there is a gown, slippers and ironing board in the room. The room is a good size.
Stayed in May 2024
Reviewed: 15 May 2024
Alexandra
United KingdomDue to its location, it can get a bit noisy late at night/really early in the morning. We did not mind but others might be bothered. The one criticism we had about the room was that the bed was extremely uncomfortable, the mattress was so hard that it felt like we were sleeping on the floor, and the pillows were too soft, so overall we didn't get a good night's sleep for any of the 3 nights we stayed there. Check-in could have also been better. We got to the hotel at 1am and had to wait in the lobby for at least 20 mins as both members of staff who were present were helping a family find something they'd left in a taxi. One of them did apologise to us, but we did not expect we would have to wait for that long given it was so late and were hoping that one of them one could have checked us in while the other helped the other guests.
Hotel is in a great location, very central and close to 2 train stations. We booked a basic room and it was great for 2 people, large enough with separate space for our luggage and sparkling clean.
Stayed in April 2024
Reviewed: 10 May 2024
William
United StatesExcellent location. Wonderful rooms. Great breakfast for 12 euros. Friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Raymond
CanadaNothing
Same as for my previous stay in March - Great location for exploring Madrid. excellent room, breakfasts well done, and a wonderful terrace for evening drinks and vistas.
Stayed in May 2024
Reviewed: 10 May 2024
Lizabeth
United StatesThis is a wonderful hotel! Beautiful immaculate rooms, gracious staff and a perfect location!
Stayed in May 2024
Reviewed: 7 May 2024
Laura
United KingdomWould have liked a double bed not two singles pushed together. Roof top bar - no atmosphere
Excellent location, very clean and comfy bed
Stayed in May 2024
Reviewed: 5 May 2024
Rafael
United StatesNothing.
Location. Friendly staff.
Stayed in May 2024
Reviewed: 3 May 2024
Jeff
United KingdomNearby door slamming.
Like the idea of an evening/night lights in the bathroom and the step up to the bathroom. Roof top area very pleasant.
Stayed in May 2024
Reviewed: 2 May 2024
Jonathan
United KingdomReception staff could have been pleasant, appear a bit dismissive Shame not to utilise the roof top and make it more interesting with a great bar
super location, very quiet considering Room large and great views, room needs tea and coffee facilities Breakfast good, good value and great staff
Stayed in April 2024
Reviewed: 2 May 2024
Lizabeth
United StatesN/A
Everything! This is a wonderful hotel. It was such a pleasure to visit Madrid once again and stay once again at the Hotel Atlantico.
Stayed in May 2024
Reviewed: 2 May 2024
Ivana
PanamaLack of coffee machine at the room
The room amenities were very complete
Stayed in May 2024
Reviewed: 2 May 2024
Jorge
United StatesRooms are a bit small
Convenient location. Friendly staff. Arturo, at the terrace bar was simply marvelous. He made our stay most pleasant
Stayed in April 2024
Reviewed: 1 May 2024
Pj
United StatesThe room was a bit smaller than some other hotels, but it was big enough for what I needed. It was very nice and super clean. The location made the whole stay worth it.
Loved, loved, loved the location!
Stayed in April 2024
Reviewed: 1 May 2024
Howard
United StatesLocation superb top of the Gran Via, our (superior double) room was beautiful, light and airy - almost like a seaside hotel.
Stayed in April 2024
Reviewed: 30 April 2024
Yogi
Saudi ArabiaNo kettle
Location, staff, spacious and clean bathroom
Stayed in April 2024
Reviewed: 24 April 2024
Alexander
United StatesBreakfast was poor.
Lovely traditional hotel. Full of character
Stayed in April 2024
Reviewed: 18 April 2024
Raji
United Arab EmiratesNo coffee machine in room
The location and the staff
Stayed in April 2024
Reviewed: 17 April 2024
Francois
BrazilNothing.
The staff, breakfast, location, eveything is excellent. That's the best place to stay in Madrid.
Stayed in April 2024
Reviewed: 15 April 2024
Bernard
United StatesMarvelous staff perfect location
Stayed in April 2024
Reviewed: 9 April 2024
Scott
United KingdomNothing it was all good
Amazing location right on Gran Via. Easy check in & check out. Very well equipped bedroom & bathroom with everything required for a great stay. Excellent breakfast at a reasonable price. Fabulous rooftop bar. Chocolates on your pillow on the last night.
Stayed in April 2024
Reviewed: 8 April 2024
Francois
BrazilNothing.
I like everything about this hotel. Location, staff, breakfast. The best place to stay.
Stayed in April 2024
Reviewed: 7 April 2024
Kay
United KingdomNo tea/coffee facilities in room but might not be a srandard thing in Spain
The hotel is exceptional and the staff are friendly and welcoming
Stayed in April 2024
Reviewed: 4 April 2024
Pablo
Costa RicaIt was all perfect.
Room was super comfortable and clean, plus it had more than the expected amenities. Great location!
Stayed in March 2024
Ho Chi Minh City, Vietnam
Brno, Czech Republic
Frýdek-Místek, Czech Republic
Jalhay, Belgium
Akbük, Turkey
Barcelona, Spain
Florence, Italy
Chao Lao Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content