Gran Vía, 38 , Centro, 28013 Madrid, Spain
#10 of 444 hotels in Madrid
Guests' ChoiceBased on 1110 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.2
Staff
9.4
Value for money
9.0
Free WiFi
9.0
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End of dialog contentReviewed: 8 December 2023
Bilal
LebanonThe room was a bit small, but was ok for me
The location and the room were at my expectation. Very central, room was super clean and comfy
Stayed in December 2023
Reviewed: 5 December 2023
Sana
United Arab EmiratesNo room service, no complimentary tea or coffee in the room , however u can get free tea when you go to restaurant
Stayed in December 2023
Reviewed: 4 December 2023
Stefania
RomaniaI suggest more diversification, including fresh jam/marmelade, butter, fresh bread, hot chocolate and tea.
The Hotel is in the midlle of the city, close to ALL obiectives, you don't need transport, next to the famous brands and local ones, great tapas restaurants (Gran Via no 4 and 10-12). The hotel has a great terasa with a nice bar and living area. In the room, you can find anything you need, from the toothbrush to the comb, and a full bar, big rooms.
Stayed in December 2023
Reviewed: 28 November 2023
Archie
United KingdomCould do with being a little livelier, but if you like it more peaceful it's bang on
All very good 👍
Stayed in November 2023
Reviewed: 23 November 2023
Evs
United StatesWe’ll located in heart of old Madrid. Easy walk to museums, Flaminco bars, and simply exploring this glorious city!!
Stayed in November 2023
Reviewed: 22 November 2023
Rosa
United StatesNothing negative to say
Liked it all , exceptional
Stayed in November 2023
Reviewed: 18 November 2023
Sweetman
United KingdomIt was clean, comfortable and nicely decorated as well being central
Stayed in November 2023
Reviewed: 16 November 2023
Paul
United KingdomBar was not open?
Brilliant central location on Grand Via!
Stayed in November 2023
Reviewed: 16 November 2023
Kate
United StatesTemperature in the room was a bit difficult to regulate.
Check in and check out are easy. The staff in the rooftop lounge are fantastic, as are the people who work the breakfast room. I especially appreciate the petite lady with light colored hair and glasses, who has gone above and beyond to be pleasant and helpful.
Stayed in November 2023
Reviewed: 12 November 2023
Danilo
BrazilNothing
Fantastic location, spacious room, and friendly staff
Stayed in October 2023
Reviewed: 10 November 2023
Anna
United StatesSome construction noises during the day that kept us up when trying to nap/adjust to jet lag. Other than that, the location is wonderful.
Almost everything was wonderful. We were able to check in very early due to the timing of our flight. The room was clean and comfortable. Extra blankets and foam pillows were immediately available in the closet. The bathroom is large and very clean. Location is perfect to almost all the major sites, within 10-15 minutes walking distance. I would stay again here in a heartbeat!
Stayed in November 2023
Reviewed: 10 November 2023
Gavin
United KingdomI felt the beds/pillows were a bit hard, but the rest of my family liked them. Otherwise faultless.
Fantastic location close to main attractions, easy to get to from the airport (20 minutes by taxi). Very clean, comfortable. Great breakfast was exceptional value for money (only 12 Euro per head). Staff very helpful and polite. Rooftop restaurant bar was pleasant, limited menu but what they had was great and again very good value.
Stayed in October 2023
Reviewed: 9 November 2023
Linda
CanadaRoom was located on the street and it was very noisy at night.
Friendly staff, very clean rooms, well appointed, lots of towels.. comfortable bed.
Stayed in November 2023
Reviewed: 8 November 2023
Glynis
United KingdomCannot think of anything.
Lovely room at the front . Very spacious. Very nice breakfast.
Stayed in November 2023
Reviewed: 7 November 2023
Kate
United StatesCan’t think of a thing.
The location was excellent, and the staff were quite accommodating.
Stayed in November 2023
Reviewed: 6 November 2023
Andreas
AustriaVery central site, easy access to a number of top sights in Madrid. Clean and well-equipped room, comfortable bed and we liked the possibility of having breakfast/drinks at the hotel.
Stayed in November 2023
Reviewed: 4 November 2023
Trevor
AustraliaLocation
Stayed in October 2023
Reviewed: 3 November 2023
Roymi
United StatesCentrally located hotel with excellent facilities and great service.
Stayed in October 2023
Reviewed: 3 November 2023
Slavomir
Slovakiathe gap around the door allows light from the corridor into the apartment
Very good hotel in a very good location, excellent windows, no noise from the busy street. spacious room and excellent bed
Stayed in November 2023
Reviewed: 2 November 2023
Tatyana
BulgariaEverything was absolutely fine
Fantastic location, spacious, comfortable and clean room, professional and friendly staff!
Stayed in September 2023
Reviewed: 2 November 2023
Şebnem
TurkeyLocation
Stayed in October 2023
Reviewed: 31 October 2023
Rami
JordanRooms were little cold, you cannot control the built-in heater. But the hotel staff provided quickly an electrical heater. Parking Area.
Staff were very friendly and supportive. Location is close to most of the attractions. Clean rooms, and I like adding the (Good night chocolate) every day on the bed.
Stayed in October 2023
Reviewed: 30 October 2023
Kenneth
United StatesExcellent location
Stayed in October 2023
Reviewed: 29 October 2023
Helmut
United StatesHard to get a taxi our touring vehicle close to the property.
Location was great and the rooms were clean and good. The ninth floor/roof top lounge area was a wonderful bonus for our group.
Stayed in October 2023
Reviewed: 29 October 2023
Serap
TurkeyThe bed was comfortable. But I didn't like the blanket being wrapped with a sheet. Maybe it's not that important, I can't help saying. The hotel's blue exterior nameplate does not reflect the overall quality of the hotel. I hope it is renewed with a classier design.
The location of the hotel was outstanding and it was spotlessly clean. Definitely 5☆ standards. Thank you!
Stayed in October 2023
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