Valencia, 11, Centro, 28012 Madrid, Spain
#29 of 452 hotels in Madrid
Guests' ChoiceBased on 564 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.1
Facilities
9.0
Staff
9.8
Value for money
8.7
Free WiFi
9.0
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End of dialog contentReviewed: 27 September 2024
Greg
CanadaAdding a small lounge area in the lobby to relax and enjoy the view of the street scene would be a bonus, but not something that detracted from my positive experience.
What impressed me most, beyond the room and the perfect location for exploring the city, with close proximity to all forms of transportation, was the staff. Without exception, they were friendly, cheerful and helpful. I felt immediately welcome and that continued throughout my stay.
Stayed in September 2024
Reviewed: 26 September 2024
Martin
Australia20 minute walk to the main square and the heart of Madrid.
Stayed in September 2024
Reviewed: 22 September 2024
Heather
CanadaGreat location from train station … small and clean … great breakfast and friendly staff
Stayed in September 2024
Reviewed: 18 September 2024
Jennifer
United StatesVery nice rooms and decor, great location and attentive staff!
Stayed in September 2024
Reviewed: 16 September 2024
Margaret
United StatesThe only thing was the fan in our room made a loud noise like it needs to be serviced. I LOVED having the fan, but the motor noice was not great.
Everyone was so helpful, nice and knowledgeable! Loved the hotel.
Stayed in September 2024
Reviewed: 16 September 2024
Joan
United StatesThere was very little place to store your clothes.
The staff was exceptionally helpful and kind. The elevator broke down and they offered us a room on the first floor for the next day, if it couldn't get repaired. Fortunately it was fixed!! The breakfast was delicious!
Stayed in September 2024
Reviewed: 16 September 2024
Patrick
AustraliaNothing
The hospitable reception.
Stayed in September 2024
Reviewed: 15 September 2024
Martin
DenmarkGood quality room and bed, friendly staff, breakfast, close to metro
Stayed in September 2024
Reviewed: 9 September 2024
Rene
United StatesEverything was perfect !
Everything! Hotel lobby kitchen, common area and room impeccable. The jewel in the crown is Esther with her amazing service and helping nature
Stayed in September 2024
Reviewed: 9 September 2024
Maura
United KingdomSuper clean, comfortable and impeccable service
Stayed in September 2024
Reviewed: 7 September 2024
Colum
IrelandStaff reacted promptly to queries
Stayed in September 2024
Reviewed: 7 September 2024
David
United KingdomIdeal location friendly helpful staff, good facilities and breakfast worth a visit when in Madrid
Stayed in September 2024
Reviewed: 20 August 2024
Suzanne
United StatesGreat staff,
Stayed in July 2024
Reviewed: 9 August 2024
Kathy
United StatesStaff were very welcoming. The room was spacious and comfortable. We loved the art and the wooden staircase was beautiful. Location excellent. Highly recommend doing the walking tour that they provide . We found some hidden gems in Madrid that we would not have seen if it hadn’t been for their imaginative and fun guide.
Stayed in May 2024
Reviewed: 5 August 2024
Kristen
New ZealandNothing we didn’t like.
Everything. The room was small but well laid out. We had a little balcony we could open the doors to for fresh air.
Stayed in July 2024
Reviewed: 27 July 2024
Sarah
United KingdomNothing really!
We were lucky enough to be upgraded and our room was very spacious - very clean, comfortable and the bathroom was lovely. The air conditioning (much needed) was super efficient and quiet. The staff were lovely - spoke very good English and were welcoming and very helpful. The hotel is a 2 star rating but feels much more than that. Little extra touches of coffee available in the small dining area and a welcome glass or fizz were really appreciated. We also liked that you could only enter the hotel main door with your own room key which gave added security. A great stay!
Stayed in July 2024
Reviewed: 23 July 2024
Andrew
AustraliaNothing
Everything! It was clean, had a great location and staff were great. It was near a train station but also walk distance to touristic places, but there was no noise at night time. Fair price. Free coffee, water wine and drink at all time from reception. We were received by Maria who gave us a map and helped us find the key places to visit to plan our days. The breakfast was yummy.
Stayed in July 2024
Reviewed: 18 July 2024
Zina
United KingdomRoom and lounge were a bit compact but still elegantly and newly decorated, with all facilities expected and very pleasant.
Elegantly decorated, fresh and clean, friendly, great location, good breakfast. New towels every day, quiet location, great mattress and pillows for a good night's sleep. Few minutes walk from metro, 24 hour supermarket, grocer, convenience store, close to museums, great places to eat nearby.
Stayed in July 2024
Reviewed: 12 July 2024
Karen
IsraelBreakfast should have more vegetable and non gluten options. The location, not in the center yet not ver far around 2 km I think?
The room was beautiful. Very comfortable.
Stayed in May 2024
Reviewed: 8 July 2024
Sergio
BrazilThe cleanliness, organization, service, kindness
Stayed in July 2024
Reviewed: 7 July 2024
Richard
United KingdomLack of any UK bassd TV channels
Warm welcome great location, bright and well laid out rooms
Stayed in July 2024
Reviewed: 7 July 2024
Carella
United StatesNothing!
Great location! Very close to Lavapies metro stop.
Stayed in July 2024
Reviewed: 29 June 2024
Bleyl
United StatesNothing bad to say.
Roberto was extremely friendly and welcoming. The entire staff was helpful. Accommodations were unique and comfortable. Lots of outlets and great wifi. Great value.
Stayed in June 2024
Reviewed: 27 June 2024
Dany
QatarFriendly staff, clean, great location
Stayed in June 2024
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