Staffing level sometimes meant room service wasn’t available

Good powerful shower, good location and secure parking

Stayed in September 2024

No iron in the room or kettle, having to pay to weigh the suitcase

Hotel very up to date and modern nice decor and furniture

Stayed in September 2024

- Very small fitness center - The water in the shower sometimes became boiling hot unexpectedly - The safe in the room was not working - While the location is convenient, it can also be a disadvantage due to the noise, especially at night

- Clean room with all the essentials - Delicious breakfast with a wide variety of options, including vegan choices - Nice bar with friendly bartenders :) - Convenient location, close to the bus station

Stayed in August 2024

Some of the breakfast staff were quite miserable but helpful enough. There was one particular bar staff that was so rude to everyone, adults and children. He took a water gun from a child in the pool and was shouting at him. This child was just playing as you would expect on holiday, none of us guests were bothered by the child and no one had complained, but this bar man was angry about it for some reason. He tried to snap at me and tell me as an adult, that I must sit up straight in the sofa chair that I was relaxing on in the bar. So I snapped back at him and told him where to go and not to talk to me. He snapped at some females asking questions about the lunch menu. Unfortunately, I did not get his name but I will upload a picture of him. This man needs to be retrained in customer care and customer service or leave the job because he is a miserable old man.

Hotel looked as pictured. Reception staff were lovely. Room was clean and well maintained. Beds were comfortable. Bedding was clean. House keeping were friendly and helpful.

Stayed in July 2024

The room has only one key. Double rooms has glass window, so if you are a couple, you will live in the room where you can see each other in the bathroom

Close to city center, a lot of restaurants and the beach near by, nice pool and nice staff at the bar

Stayed in June 2024

Small pool not anuth sun loungers but I'd still go back

Was very clean close to the strip and local shops food was nice

Stayed in May 2024

Noise from other people staying no sound proofing could hear everything had to be asked to be moved because of it, which the hotel kindly done for us much appreciated, food a bit repetitive too especially at night but still tasty.

Nice location quite central to shops cafes etc and the local bus stop is only a few minutes walk away. Comfortable beds and pillows. Brilliant showers and hot water. Friendly and helpful reception staff.

Stayed in November 2023

The quality of the food is not equal to the price you pay. It was better to eat outside the hotel.

Very good location. Pleasant and attentive staff.

Stayed in July 2023

The bed was quite hard, we could hear the music from the pool area in our room. The minibar didn't get very cold.

We were a group of 6 people and it was possible to sit on one table for breakfast and dinner. The foodplates were always full and the customized omelette was delicious. They put my medicaments in a freezer and I could get it whenever I needed it. The pool was clean. The maid came every day and looked after our room. She was very nice and made sure that we have everything. Our parking spot was very good and we felt save in leaving our car there.

Stayed in September 2023

Nothing - all good.

2nd visit to Bertran… Ideal for Rugby League fans staying in Lloret for the Catalan game.

Stayed in May 2023

Walls were incredibly thin which would have been a real problem if you were a light sleeper.

Pool was great and the restaurant/bar was well stocked. Staff were incredibly friendly and helpful, assisting and resolving any query or concern that we had. Probably the best value for money stay that I’ve had.

Stayed in June 2023

Staff were very friendly, the bar area clean and the rooms were a really good size

Stayed in May 2023

No coffe and tea in the room.

Great staff, good food.

Stayed in April 2023

The pool was freezing but thats about the only negative really. Forr €55 a night its amazing value.

The breakfast i thought was amazing. Fresh fried eggs if requested and they had nice baked beans! A large varied buffet style breakfast l. 10/10. The staff were lovely and the food we had for dinner was great value and tasty. Pretty close to everything including the beach. The room was very nice and clean. Modern. I will stay here again in the future!

Stayed in April 2023

The food. The food was really not good. The selection wasn't great and the puddings were especially terrible. Bread at breakfast was stale. It was edible but bland, samey and overall not to the same standard as the rest of the hotel.

Excellent hotel, nice location. Biggish room. Staff excellent and flexible with eg allowing us to have lunch instead of dinner one day. Pool area immaculate.

Stayed in October 2022

Parking always full, you have to park 5 min away in open parking for 24 euro a day... Rooms are more likely 3*...

Half board it is a must, nice lobby and pool area.

Stayed in September 2022

Unfortunately, people can’t drink or eat their own food on the territory of the hotel, only to buy at the bar.

The hotel is very cosy, stylish and good for staying during the vacation. 7 min walk to the central beach, 3 min walk to bus station which is good because we drive by bus to other city beaches which are more beautiful than central one. The breakfasts and dinners were perfect.

Stayed in August 2022

The parking is a bit tricky, but if you are an experienced driver - all good. The wifi wasn’t the best (for me personally as a remote worker), especially in a room but going downstairs near the reception it was better.

I loved the staff the most, all of them werw super nice and helped with everything in a blink of an eye. Also, breakfast & dinners were superb, many options to choose from and always fresh. The property itself is beautiful too, clean and has a lot of spots for remote workers.

Stayed in July 2022

There was nothing to dislike

Even when busy the hotel managed to keep its chilled out and relaxed atmosphere and was super quite and easy to sleep at night, the staff where fantastic and friendly and we were lucky enough to meet a family from the Faroe Islands who gave us a holiday to remember for ever!

Stayed in June 2022

Parking

Stayed here before, good location, friendly and helpful staff... No complaints.

Stayed in June 2022

More English dishes for fussy eaters

Everything was clean with beautiful internal and exterior. staff were extremely friendly and always going the extra mile. Massive bedroom especially the shower!!!

Stayed in June 2022

Window in room on to bathroom - room 1124

Meals, restaurant, staff

Stayed in June 2022

the noise in the corridors at night and through the walls was very loud. The room was a little cramped for space for suitcases etc

the staff were so friendly. plenty of little touches that made the hotel special. The dining experience was very personalized and perfect. plenty of pillows for a change in a hotel and the lobby is charming

Stayed in May 2022

Located in relatively quiet area. Big, clean shower. Decent HB option.

Stayed in May 2022