Roble, 2, 38400 Puerto de la Cruz, Spain
#112 of 461 Holiday rentals in Puerto de la Cruz
Guests' ChoiceBased on 842 hotel reviews
8.5Cleanliness
9.0
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
9.4
Value for money
8.9
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Juan
SpainAnticuado en general
Personal amable
Stayed in June 2024
Reviewed: 25 June 2024
Audrey
United KingdomBreakfast room/dining room very noisy..a but like a cantine with white walls, bright lights. Very busy at breakfast.
Very clean. Lovely staff both at reception and the cleaning team. Studio felt quite large, good little kitchen, comfortable beds. Balcony looked onto swimming pool. Large swimming pool - felt relatively quiet. 15min from town center and plenty of buses available to travel around the island.
Stayed in June 2024
Reviewed: 24 June 2024
Anatolii
United Arab EmiratesHotel reception team is very helpful and pleasant
Stayed in June 2024
Reviewed: 19 June 2024
Anton
UkraineNice place for your vacation. Not expensive, good food, kind staff
Stayed in June 2024
Reviewed: 18 June 2024
Gareth
United KingdomThe breakfast was not as good a quality as i might have liked, some of the ingredients were not as good as i might have hoped
Pretty much everything was great
Stayed in June 2024
Reviewed: 17 June 2024
Oleg
United KingdomIncredibly good place to stay..... Price matches quality... Well done guys... Thank you
Stayed in June 2024
Reviewed: 16 June 2024
Dorottya
HungaryGood wifi, very clean, the stuff very friendly and helpful.
Stayed in June 2024
Reviewed: 13 June 2024
Andsei
Czech RepublicIn some rooms you can hear the noise from nearby busy street.
Apartments are really spacious with terrace, kitchen and large bathroom. Breakfast and dinner are tasty and there is a lot to choose from. The hotel garden is very pleasant with lots of greenery. The facility is a bit older, but very clean.
Stayed in June 2024
Reviewed: 10 June 2024
Tatiana
Slovakiagreat value for price, we opted for half board, rooms are big, spacious, very nice swimming pool, parking possibilities few meters away from the hotel
Stayed in June 2024
Reviewed: 7 June 2024
Ilga
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 3 June 2024
Enxhi
GermanyVery nice place and nice people. Food was very good and evenings were very chill and quiet.
Stayed in June 2024
Reviewed: 3 June 2024
Alexandre
SwitzerlandNot so close from the city center.
The staff is super nice and always smiling. The swimmingpool area is good.
Stayed in May 2024
Reviewed: 2 June 2024
Piotr
United Kingdom------
Nice staff. Good clean hotel. Good value for the money. Recommend
Stayed in June 2024
Reviewed: 1 June 2024
Lucia
SlovakiaFor my first visit of Tenerife, I spent 2 nights at Apartamentos Masaru and it was absolutely fabulous! The staff was amazing, friendly and always willing to help. From the attitude of all hotel staff, I felt like in 5-star hotel. The garden and pool were really nice, and the location is only few steps from all the shops and restaurants. I also appreciate the cleanness and spacious room with all equipment needed - such as fridge, cooker, microwave. When I travel to Puerto de la Cruz in the future, I would definitely go to this place again :) Highly recommended.
Stayed in May 2024
Reviewed: 1 June 2024
Romana
SloveniaGreat location, simply to find. Very nice people and clean app. Food is very deliciouns and in the pool bar have the best coctails, also for kids non alcohol.
Stayed in May 2024
Reviewed: 31 May 2024
Martina
Croatia/
Breakfast diversity is ok. Mostly eggs, sweet bagels, sausages and oat for breakfast. Fruits were very good. Love the bananas which are locally grown Dinner choice was also ok. Mostly one type fish, pork, and few vegetables. Sometimes risotto with vegetables or shrimps. Squid and scallops were a bad choice. Hotel should add more side options to the meat or fish. 5/7 dinners were ok, this other two times, not so good. Good choice of sweets, but some days it was same but altered a bit in shape and presentation. Beds were so so, one of the bed legs was loose and slightly unstable. Lightning in the room is very bad during night. Old type of the room but bathroom was ok. Stuff was friendly so as cleaning lady. Pool was not used, but seemed clean and big. Overall it was a good choice to stay here for reasonable price. Would recommend for someone who won't stay at the hotel all day, but to use it for eating and sleeping only. If you prefer enjoying hotel type of vacation, would prefer you another one which has modern decoration and more to offer.
Stayed in May 2024
Reviewed: 26 May 2024
Ingunn
IcelandThe breakfast was not good. The fridge in the kitchen makes way too much noise and the walls are paper thin so you can hear everything from next door rooms.
Very clean and nice hotel. Good pool area and nice staff. There is a tennis court and you can hire a tennis teacher. The food at the pool bar and inside bar was good.
Stayed in February 2024
Reviewed: 19 May 2024
Zsofia
HungaryHangos étterem
Medence
Stayed in March 2024
Reviewed: 14 May 2024
Vladyslav
PolandEverything was very cool 😅
Stayed in May 2024
Reviewed: 12 May 2024
Susan
SpainNo kettle in the room to make a drink with.
The area is very good for people with poor mobility and taxis are plentiful to get down into tiw6
Stayed in May 2024
Reviewed: 11 May 2024
Elaine
United KingdomNothing
There was no dining room meals in the Masaru because the area was being renovated and we knew this at the time of booking. Our room had cooking facilities which were adequate for our needs.
Stayed in May 2024
Reviewed: 8 May 2024
Fatima
SpainThe noise
The service
Stayed in May 2024
Reviewed: 8 May 2024
Jacqueline
United KingdomNo kettle, quite noisy as there was a bar below
Clean spacious apartment although a little dated; some toiletries included; good choice at breakfast and staff very friendly. Good size pool
Stayed in May 2024
Reviewed: 6 May 2024
Veljko
SerbiaThe place is great, everything was super clean. Breakfast is just great and it is nice location, close to beaches and city center.
Stayed in May 2024
Wernigerode, Germany
Kragujevac, Serbia
Charleston, USA
La Cumbre, Argentina
Arraial do Cabo, Brazil
Istanbul, Turkey
Meningie, Australia
Mugla, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content