The cold pools

The entertainment for children and adults

Stayed in September 2024

Sun lounger situation could be better, should be allocated to the apartment, 2 per apartment or something as its a bit mad the way it is now with people queuing up for them, but we are not much of sunbathers so didn't bother us, but if you are it could be annoying. Kids club wasn't the greatest, staff were nice and everything but its a bit dark and scrunched up there, could do with a bigger room and brightening up in there.

We stayed for 10 nights in the middle of August 2024, the apartment was great, it wasn't the biggest but the one bedroom on the third floor was ideal for us with a family of 5, the two younger kids slept in the sofa bed in the kitchen which folds out to make 2 single beds and the toddler had a travel cot provided by the hotel. We had a double bed which honestly could fit all 5 of us, it was huge, had to of been a super size bed it was massive. The pool was great, nice slides, bit annoying with the lack of sun loungers but we are used to that August is always too crowded, you have to expect that. We went self catering and the food in the resort of Santa Ponsa was amazing, great restaurants here, found it better than Playa De Las Americas in Tenerife where we previously stayed. Shows in hotel were good and location of hotel is great, huge supermarket up the road and fantastic Chinese shop next door selling everything. I'd come back again for sure. I loved how relaxed all the staff were and lifeguards etc, let the kids jump in the pool, have fun on the slides, etc, it wasn't overly marshalled like a lot of places I've been, really good for kids

Stayed in August 2024

It was a little crowded at times around the pool but we did go peak season, however always got a sun lounger and was able to watch children at all times in the water park area.

Great for families, kept children entertained all day. Pool and slide area was great fun! Great location.

Stayed in August 2024

Not enough sun beds and umbrellas at the pool, had to get up at 7 every morning to secure an umbrella, not ideal when you’re on holiday

Great pool for the kids, good location

Stayed in July 2024

Pool was dirty and extremely crowded, the pool was too crowded Sunday, parents got slightly aggressive, the pirate show used fake guns and it promoted aggression from the kids toward the pirates on Sunday, the sunbed issue is an issue, more shade is needed at the pool area, the room needs better curtains to block out the light for sleep, the walls must be paper thin, the coffee tasted odd, and some of the more adult food was way too salty. Lots of obesity so I’d recommend healthy snacks like veggies and fruit instead of fries, soda, etc. - sparkling water (not tonic) would be nice. The snack burgers weren’t good and my kids didn’t like the snack hot dog. Lots and lots of bad sunburns so I’d recommend selling sun shirts (could have the pirate/mermaid theme). Promoting exercise would be a great idea. Kids could leave the resort with healthy new ways to eat, drink more water, do kids yoga, etc. maybe have a jumping or cartwheel challenge?

The staff are incredible and deserve 10/10! Beverly is amazing. The room was cleaned daily. The resort is a child’s dream until the pirate theme gets old. More mermaid and positive sailor theme would be nice. The beach is a close walk and there are stores nearby where you can buy anything you need (such as shampoo, conditioner, and beach towels). The kitchen in the room was well stocked and the shower was newly upgraded. The shows and kids club were mostly fantastic (other than Sunday). The performers were incredible! The pizza was great.

Stayed in July 2024

The room was dark and dated needed modernised. The lifts are a health hazard, the doors closed and struck our kid on the head. The cleaning staff that did the rooms could perhaps be a bit more pleasant.

The theme of the hotel is excellent. The entertainment staff are also excellent and all the shows are a bit all over the place they are really entertaining for all age groups.

Stayed in July 2024

A bottle of water in the room would have been nice as we didn't arrive until midnight and there was nowhere to buy water.

Everything. It ticked all the boxes and had everything we needed

Stayed in June 2024

Queing for sunbeds

Pools, shows.

Stayed in June 2024

Not enough kitchen equipment, very dated appliances (broken) Next to a very noisy main road Pool was freezing

The pool was great but very cold Good entertainment for kids Food was excellent

Stayed in April 2024

I loved everything

Entertainment was brilliant pool was clean plenty good variety of food for all to eat

Stayed in October 2023

Not much tbh. The slide pool was very cold. Some of the acts were pretty full on which suited older kids more than the younger ones.

Lots of entertainment for kids, plenty of sunbeds (mid September) even though their were plenty of people ready to set up shop before they were put out. Staff were great and really friendly, we had a great time.

Stayed in September 2023

Not about property but for organising taxis for airport etc a deposit is needed for car seats. €15 per child to receptionist. It was just a confusing scenario that wasn’t explained properly to us. You get the deposit back once the Taxi arrives.

Travelled with a 5 year old and 5 month old. Couldn’t really fault the place. Entertainment was brilliant and we thoroughly enjoyed the pirate shows and discos each night. Location was ok. Nice and quiet street at night time. Straight walk down to end of street for beach. About a 10/15 min walk to busy street for bars, live music etc at night. Brilliant family holiday over all.

Stayed in October 2023

Good location and swimming pool was great

Kids loved the pools and entertainment

Stayed in October 2023

Staff were friendly and didn’t take long to check in

Stayed in August 2023

Everything was good

The entertainment was amazing the children absolutely loved it there was always plenty going on and the pool is fantastic.

Stayed in July 2023

The food was okish, quality of food corresponding to a 3star hotel. But I would have preferred more Spanish typical dishes and drinks than British ones. Longer opening hours of the hotel pool would have been great as the pool was open from 10h to 18h, so more or less the hours when you are supposed to avoid the sun. Or maybe if some shade could be provided during these hours.

Very good entertainment especially for the kids/ families (mini disco, shows every night + activities during the day and kids club). Our daughter enjoyed very much the pool with all the waterslides and the mermaid course. She preffered the pool to the beach. The room was comfy, the big bed was appreciated as well as the powerful air conditioning.

Stayed in July 2023

Quality of the Buffet food

Kids entertainment

Stayed in July 2023

was disappointed in the all inclusive

Stayed in May 2023

There isn't much room around the pool area, and you have to get down really early to secure a spot. Once the show finishes in the evening, there is nothing else that happens, and everybody leaves.

The entertainment for the kids was excellent and the Pirates really made the stay enjoyable. Brilliant swimming pools.

Stayed in June 2023

The lifts are very annoying the room really could of done with a better clean (floors) but honestly i do feel like the staff are abit overworked or maybe lack of staff. They done an amazing job especially in the pool and dining area some people left such a state. I hope they are well paid and looked after as they are constantly non stop cleaning. the pirates on day one really pissed me off eating food off our plates and wheeling the buggy away as I was feeding the baby if this was every meal time I 100% would of left the hotel but I was one morning one incident, but try explaining to a toddler the pirate ate the last pancake and there’s none left! Last thing highly highly recommend a child safety lock on the main doors of the rooms

The whole pool and slides were amazing! Food was very nice especially the pizza oven and grill lots of fresh fruit & veg! Staff are extremely hard working I feel like they never leave! Very clean! Nice selection of drinks great value for money I would definitely return!

Stayed in June 2023

Entertainment finished at 9.30pm and it would have been great to have some background music at the bar for people who wanted to stay up a little later.

Food was very good, location was great, entertainment for kids was great.

Stayed in April 2023

Bit noisy, but what you can expect from kid's hotel 😜

Amazing crew, activities for kids, crazy amount of different food avaiable

Stayed in November 2022

need a bigger food selection

pool

Stayed in September 2022

Our room was not cleaned for 6 out of the 8 days we stayed, not brushed once, had to ask for fresh towels and toilet roll. Food was very repetitive same thing every night.

The entertainment for both kids and adults was absolutley amazing! The pool area was great for all kid ages. Jose at reception was amazing and very helpful.

Stayed in September 2022