Avenida Rey Jaime, 114, 07180 Santa Ponsa, Spain
#24 of 45 hotels in Santa Ponsa
Guests' ChoiceBased on 109 apartment reviews
8.0Cleanliness
7.8
Comfort
8.0
Location
9.0
Facilities
8.1
Staff
9.0
Value for money
7.9
Free WiFi
10.0
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End of dialog contentReviewed: 12 June 2024
Blaise
IrelandQueing for sunbeds
Pools, shows.
Stayed in June 2024
Reviewed: 21 April 2024
Jennifer
United KingdomNot enough kitchen equipment, very dated appliances (broken) Next to a very noisy main road Pool was freezing
The pool was great but very cold Good entertainment for kids Food was excellent
Stayed in April 2024
Reviewed: 11 December 2023
Lauren
United KingdomI loved everything
Entertainment was brilliant pool was clean plenty good variety of food for all to eat
Stayed in October 2023
Reviewed: 28 November 2023
John
United KingdomNot much tbh. The slide pool was very cold. Some of the acts were pretty full on which suited older kids more than the younger ones.
Lots of entertainment for kids, plenty of sunbeds (mid September) even though their were plenty of people ready to set up shop before they were put out. Staff were great and really friendly, we had a great time.
Stayed in September 2023
Reviewed: 3 October 2023
Orla
IrelandNot about property but for organising taxis for airport etc a deposit is needed for car seats. €15 per child to receptionist. It was just a confusing scenario that wasn’t explained properly to us. You get the deposit back once the Taxi arrives.
Travelled with a 5 year old and 5 month old. Couldn’t really fault the place. Entertainment was brilliant and we thoroughly enjoyed the pirate shows and discos each night. Location was ok. Nice and quiet street at night time. Straight walk down to end of street for beach. About a 10/15 min walk to busy street for bars, live music etc at night. Brilliant family holiday over all.
Stayed in October 2023
Reviewed: 1 October 2023
Nolan
IrelandGood location and swimming pool was great
Kids loved the pools and entertainment
Stayed in October 2023
Reviewed: 17 August 2023
Victoria
United KingdomStaff were friendly and didn’t take long to check in
Stayed in August 2023
Reviewed: 8 August 2023
Amanda
United KingdomEverything was good
The entertainment was amazing the children absolutely loved it there was always plenty going on and the pool is fantastic.
Stayed in July 2023
Reviewed: 27 July 2023
Raluca
SwitzerlandThe food was okish, quality of food corresponding to a 3star hotel. But I would have preferred more Spanish typical dishes and drinks than British ones. Longer opening hours of the hotel pool would have been great as the pool was open from 10h to 18h, so more or less the hours when you are supposed to avoid the sun. Or maybe if some shade could be provided during these hours.
Very good entertainment especially for the kids/ families (mini disco, shows every night + activities during the day and kids club). Our daughter enjoyed very much the pool with all the waterslides and the mermaid course. She preffered the pool to the beach. The room was comfy, the big bed was appreciated as well as the powerful air conditioning.
Stayed in July 2023
Reviewed: 19 July 2023
Charlotte
Isle of ManQuality of the Buffet food
Kids entertainment
Stayed in July 2023
Reviewed: 21 June 2023
Lisa
United Kingdomwas disappointed in the all inclusive
Stayed in May 2023
Reviewed: 20 June 2023
David
IrelandThere isn't much room around the pool area, and you have to get down really early to secure a spot. Once the show finishes in the evening, there is nothing else that happens, and everybody leaves.
The entertainment for the kids was excellent and the Pirates really made the stay enjoyable. Brilliant swimming pools.
Stayed in June 2023
Reviewed: 20 June 2023
Chloe
IrelandThe lifts are very annoying the room really could of done with a better clean (floors) but honestly i do feel like the staff are abit overworked or maybe lack of staff. They done an amazing job especially in the pool and dining area some people left such a state. I hope they are well paid and looked after as they are constantly non stop cleaning. the pirates on day one really pissed me off eating food off our plates and wheeling the buggy away as I was feeding the baby if this was every meal time I 100% would of left the hotel but I was one morning one incident, but try explaining to a toddler the pirate ate the last pancake and there’s none left! Last thing highly highly recommend a child safety lock on the main doors of the rooms
The whole pool and slides were amazing! Food was very nice especially the pizza oven and grill lots of fresh fruit & veg! Staff are extremely hard working I feel like they never leave! Very clean! Nice selection of drinks great value for money I would definitely return!
Stayed in June 2023
Reviewed: 24 April 2023
Kim
AustraliaEntertainment finished at 9.30pm and it would have been great to have some background music at the bar for people who wanted to stay up a little later.
Food was very good, location was great, entertainment for kids was great.
Stayed in April 2023
Reviewed: 6 November 2022
Marta
DenmarkBit noisy, but what you can expect from kid's hotel 😜
Amazing crew, activities for kids, crazy amount of different food avaiable
Stayed in November 2022
Reviewed: 29 September 2022
Lewis
United Kingdomneed a bigger food selection
pool
Stayed in September 2022
Reviewed: 14 September 2022
Lauren
United KingdomOur room was not cleaned for 6 out of the 8 days we stayed, not brushed once, had to ask for fresh towels and toilet roll. Food was very repetitive same thing every night.
The entertainment for both kids and adults was absolutley amazing! The pool area was great for all kid ages. Jose at reception was amazing and very helpful.
Stayed in September 2022
Reviewed: 9 September 2022
Bernadette
United Kingdomhaving to be down queueing for when the sun loungers are put out because if you aren’t down for then you don’t get a lounger
excellent for families great shows and pools and slides mean there are plenty for kids to enjoy
Stayed in September 2022
Reviewed: 24 August 2022
Jo
United Kingdomstaff observing the water slides.
Lovely staff especially Mo.
Stayed in August 2022
Reviewed: 7 August 2022
Zubcevic
Denmarkthe food was to monotonous, the grilled fish was nice however the red meat was often pork which I don’t consume. the veggie options were not that good. the pool got pretty dirty during the day.
good entertainment and really friendly staff.
Stayed in August 2022
Reviewed: 7 August 2022
Tracey
United KingdomNot adequate air conditioning
Very friendly and welcoming for all guests especially children
Stayed in August 2022
Reviewed: 12 July 2022
Leanne
United KingdomSmall things but certainly not enough to stop us having a great time - Air con unit was so loud we struggled to leave it on at night which got quite uncomfortable. The room was cleaned to a very basic standard, it was literally a change of towels and that was it. The night time entertainment although ok was very samey, once you had seen it once you have seen it all. The pool area was so crowded, if you weren't willing to wait around first thing you will not get a bed. Did not bother us too much though as we preferred the beach.
The food was fantastic, the staff were amazing, the hotel design was fab, local beach is lovely.
Stayed in July 2022
Reviewed: 15 June 2022
Garrett
Irelandlifts were not working
entertaining for kids and food was very very good
Stayed in June 2022
Reviewed: 27 May 2022
Holly
Irelandcan’t really fault it
everything is convenient in relation to the children. childrens bathroom, buggy’s for use, secure front door, nobody allowed on property that isn’t a guest, fresh food available, laundry facilities etc
Stayed in May 2022
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