I asked to get some clean towels and they said they won’t give them to me as they change them every 3 days. They wanted to give a clean one the day of the check out which made no sense. We had an issue and we were not able to get a clean towel. The young boy at the reception was a bit rude to be honest! Despite the note DO NOT DISTURB the cleaning ladies were entering in the room no matter what! Pool bar was not open everyday at the time they told us! Some days it was closed all day and some days it was closing at 12pm instead of 6pm. Such a shame as we also booked this place because of the pool bar.

Location, the pool and the pool bar (when it was open)

Stayed in October 2024

Nothing

Great location and staff friendly

Stayed in October 2024

Apartment always exceeds our expectations, happy friendly staff, and private parking a bonus.

Stayed in September 2024

Nothing

Fantastic sized apartments. Lovely pool area with nice pool bar.

Stayed in September 2024

squeaky door

location, pool, staff

Stayed in September 2024

Everything

Stayed in August 2024

It was all ok

pleasant holiday in quiet part . pool was lovely. cleaning ladies friendly and breakfast ok.

Stayed in April 2024

There was nothing not to like, The location is possibly one me of the best locations I've stayed at, it's pretty central to the yumbo and the beach The rooms are clean the staff where great, 5 stars all the way couldn't recommend more🥰

Stayed in June 2024

The reception doesn't open till 12 noon.

Great location for being close to the beach and bus stops. Great pool bar. Fantastic shower.

Stayed in June 2024

Check out is 11am but reception doesn’t open till 12 noon. It would make sense to make check out 12 noon or open reception at 11am.

Requested top floor and sea view and was lucky to get both as not all rooms have a sea view. The pool bar was excellent value for money.

Stayed in June 2024

Everything was great.

Great complex and apartments. We arrived after the reception closed but there is a number to ring on the door and someone arrived out with our key cards. The apartment was a seen on the photos advertised. AC in the sitting room as well as both bedrooms. The mattresses on the bed were fantastic and no issues with sleep. There is a hob and microwave in the kitchen but no oven. There is breakfast provided in the adjacent building, 2 min walk away. Hot and cold foods available. Regarding the location, it was excellent. Turn left when you go out the gate and it's 10 mins walk to the Yumbo centre, turn right when you go out the gate and it's also about 10 mins to the beach. The staff in the complex were very friendly and nice. The room was cleaned every second day. Also the entrance, walkways and pool area were cleaned regularly as well. There is a pool bar but we never went to it. We really enjoyed our stay and would have no problem staying here again.

Stayed in May 2024

1 bed room have 2 beds with a old quality change these beds into the same as the other one! It will make a big difference. The years before we always received a bottle of red wine this year there wasn't.

Staff is polite, accommodation is good and relax.

Stayed in May 2024

The air conditioning don’t get too cooler.

I liked the pool area and location.

Stayed in April 2024

Nothing to dislike, it was brilliant.

The location was brilliant, the staff super friendly, I’d definitely stay there again.

Stayed in April 2024

N/A

It ticked all boxes

Stayed in April 2024

The treatment with all the staff of the hotel.

Stayed in April 2024

Not a major issue, but the check out time should be moved to 12pm instead of 11am, as reception opens from 12pm. But somebody was around to do this for us and store our luggage until we were ready to leave.

The location is perfect, only a few minutes walk from the beach, supermarket and Yumbo centre. The staff were very helpful and friendly, with a lovely buffet breakfast each morning and a bottle of wine on arrival. We especially loved the adults only pool which was so peaceful away from the main pool, and the little terepins near reception were fun to watch. Would stay here again.

Stayed in April 2024

Nothing.

Staff were friendly and helpful. Good value for location. Beds very comfortable. Adults pool.

Stayed in April 2024

We had a 2 bedroom apartment with terrace, rather than a balcony. Apartment was spacious, beds were very comfortable. Free WiFi, cleaned every day except Sunday. Towels changed every 3 days. Bottle of wine upon arrival and a voucher for a drink for each member of the party at the pool bar. Totally unexpected but a real nice touch. Good location but like all accommodation those hills are heart attack material!! Deffo use them again when back in Gran Canaria

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

Can’t complain about anything , there’s nothing I didn’t like about.

Very warm welcome from all the staff , a bottle of complimentary wine and a free glass of beer on arrival, every part of the hotel was immaculate .

Stayed in January 2024

The WiFi, at least in our room was very slow and many times was completely unreliable.

We have stayed at this ☆☆ hotel in January 3th, for week, when it's the peak season in Grand Canaria, specially the Mas Palomas area. The location of hotel is perfectly placed, 5 min walk to Playa del Ingles and 10 min to the famous Yumbo Centre. Good shops around as well if you need to buy some food to cook in the apartament. We got the flat no. 108, which I think is the best one, with a good terrace, lounge chairs and a terrace table to enjoy the outdoors. The breakfast included was pretty good. The hotel's pool area was cozy and the pool itself was heated. Overall for the price paid, the 2 rooms apartament had exeeded our expectations.

Stayed in January 2024

The bar/cafe at the pool area was rarely open despite signs up saying it was. When it was open was fantastic food and cocktails but was only open 2 or 3 days out of the 8 we were there.

All the staff were friendly, helpful and professional. The rooms/apartments were spotless and well furnished. Older style but I prefer that. The rooms are cleaned well daily. Breakfast was good.

Stayed in October 2023

the pool bar was not open on Sundays and Mondays so no where to buy drinks snacks, says open 12 till 5 but opened most days quarter to 1 but staff there were extremely friendly and the food and drinks were good.

beds very comfortable, and quiet around the pool area and everywhere extremely clean and staff lovely.

Stayed in November 2023