Eucaliptus, 4, 38400 Puerto de la Cruz, Spain
#4 of 46 hotels in Puerto de la Cruz
Guests' ChoiceBased on 346 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.0
Facilities
9.1
Staff
9.1
Value for money
8.6
Free WiFi
7.6
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End of dialog contentReviewed: 17 June 2024
Stas
United KingdomThe only problem we had was the Head of Reception lady. She didn’t know the difference of the only two types of rooms we had and tried to twist it that we are dumb. The conversation ended with her shutting her office door in my face. I’ve never seen smth like this before. Maybe she had a bad day, week , life ? 🤷🏼♂️
We were on the 6th and 8th floor. The view from the room was phenomenal. The rooftop bar serves amazing food. The SPA is top notch, the breakfast/dinner quality as well. All the staff were friendly, enthusiastic and helpful.
Stayed in May 2024
Reviewed: 8 June 2024
Garpur
IcelandBooked an accessible room because nothing else was available, the closets there are not usable to hang up clothes (but the hotel solved that with a portable closet), the supplied soaps etc were poor (advise bringing your own). The room could have used a few plates and some cutlery since it had a microwave.
The rooftop bar is brilliant, has good service, cocktails and food (the mid day snack-bar). The pool area is also nice.
Stayed in June 2024
Reviewed: 4 June 2024
Tudor
AustriaThat jacuzzi wasn't open daily Spa was paid service
Food, rooms
Stayed in March 2024
Reviewed: 22 May 2024
Marc
BelgiumEverything was fine
Service, kindness and property
Stayed in May 2024
Reviewed: 19 April 2024
Russell
United KingdomCouldn’t fault it
Stunning view, fantastic staff and wonderful breakfast
Stayed in April 2024
Reviewed: 19 April 2024
Helen
United KingdomIts a beautiful hotel, nice spa and good breakfast.
Stayed in February 2024
Reviewed: 17 April 2024
Haneen
United Arab EmiratesNo parking No room service Too many rools and short timings for facilities
Amazing views, pool and breakfast good location
Stayed in April 2024
Reviewed: 28 March 2024
Ciprian
RomaniaAll good
The experience with Alantic Mirage Suites & SPA was a very pleasant one. We received the room as soon as we arrived at the reception, where we really appreciated the fact that they took into account our request to receive a room located on a higher floor. The room was on the 8th floor out of 9 available floors. The view from the room was amazing, the room was very big and clean, so was the bathroom. The breakfast was extremely rich, with a wide variety of very good quality products. The room was cleaned every day, the towels were changed, and the hotel staff was very polite and always smiling.
Stayed in March 2024
Reviewed: 27 March 2024
David
United KingdomEvening buffet could have been slightly better.
Modern, very clean, fantastic location on cliff, great pool, lovely rooftop bar and lounge area, great spa, very friendly.
Stayed in March 2024
Reviewed: 25 March 2024
Gergely
Hungarystaff needs to be improved and surely need better training how to handle clients in particular in the restaurant
overall a good quality hotel
Stayed in March 2024
Reviewed: 24 March 2024
Daniel
GermanyNo free water during dinner. Difficulty in finding a parking spot. Despacio SPA was a little tiny and felt crowded. Saunas could be a lot bigger.
Almost everything was perfect: fiendly staff, modern room, clean pool, views.
Stayed in March 2024
Reviewed: 12 March 2024
Mary
United KingdomThere could be more in the way of evening entertainment and the sunbathing side of the rooftop needs some umbrellas.
Hotel was very modern with well equipped bedrooms and the whole place was kept spotlessly clean. There was a good choice at breakfast and the couple of lunches we had at rooftop snackbar were nice. The staff were very pleasent and helpful.
Stayed in March 2024
Reviewed: 11 March 2024
Gareth
United KingdomThe WiFi is an absolute shocker in the rooms. Don’t go here hoping to get some work done.
Pictures are spot on. Very relaxing hotel!
Stayed in March 2024
Reviewed: 29 February 2024
Solomiya
UkraineIt was absolutely fantastic stay at this hotel. There was a large room with a fascinating view. I liked the rooftop on the 10th floor. The food was always fresh and diverse. I highly recommend this hotel. Thank you for having us.
Stayed in February 2024
Reviewed: 20 February 2024
Tiina
Switzerlandamazing view from the terrace & bed - just the sky & the ocean. super spa wellness area!! big n stylish room. extra big & comfy bed. what else?! ;)
Stayed in February 2024
Reviewed: 14 February 2024
Peter
United KingdomCharging for using the room safe deposit box is a little petty as was a charge (albeit very low) for having pool towels changed
The staff were very efficient, friendly and knowledgable. The hotel was clean throughout
Stayed in February 2024
Reviewed: 13 February 2024
Monica
RomaniaEverything was wonderful, from the location itself, the view from the room (which was spectacular) to the kindness of the personal. The room was always very clean and the breakfast exceptional, very diverse. I would definitely like to come back. 😃
Stayed in February 2024
Reviewed: 12 February 2024
Dana
SwitzerlandBasically everything! The ocean view is incredible, the breakfast buffet is rich, the room was spacious and comfortable. We truly enjoyed our stay here
Stayed in February 2024
Reviewed: 6 February 2024
Thuy
SwitzerlandI am being very picky, because overall there was nothing annoying at all. Parking space could be a bit bigger, it was quickly full. The lifts were terribly slow, but it’s no problem without the luggages or for non disabled people.
It was one of my best stay!! We got upgraded to a Suite, because the hotel was overbooked, what an amazing experience!! The room was huge! The shower experience with the lights is so good. The bed is very comfortable and large. The staff were incredibly nice. Great choice at breakfast buffet. For me this hotel was much better than lots of 5-stars hotels I have been to.
Stayed in February 2024
Reviewed: 6 February 2024
Linas
LithuaniaNothing
Amazing view from the balcony, breakfast options, helpful staff
Stayed in January 2024
Reviewed: 27 January 2024
Emma
United KingdomNothing.
The sea view from our room was spectacular. It was very clean and well maintained. The overall feel of the hotel was really nice. The breakfast is outstanding!
Stayed in January 2024
Reviewed: 27 January 2024
Veronika
SpainFor the 4 star hotel there were not many amenities in the room, specifically bathroom. Neither it had a free offered safety box, ( you have to pay to rent it) and no tea or coffee in the room. The water in the pool could be heated better.
Stayed in January 2024
Reviewed: 25 January 2024
Jane
United KingdomFood needs to be hotter. Chips were often cold. Meat done on the griddle was tough.Some nights choice was limited.
The breakfast choice was good however the bread and cakes should be covered as the edges were dry. Yoghurt not labelled very well. Omelettes excellent
Stayed in January 2024
Reviewed: 22 January 2024
Dmitrii
Netherlands- Finding parking spot can get tricky, there is a limited parking in front of the hotel, and public parking is often occupied in 5-10 minutes walk proximity
- Nice and well maintained hotel - Choice of pool in front of hotel or jacuzzi on top of the hotel - Great and friendly staff - Pretty good breakfast - Great view from the room - Ok-ish Spa, definitely worth the money
Stayed in January 2024
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