Skip to main content
  1. Hotel reviews homepage
  2. Spain hotel reviews
  3. Basque Country hotel reviews
  4. Donostia-San Sebastián hotel reviews
  5. Reviews of Akelarre - Relais & Châteaux

Reviews of Akelarre - Relais & Châteaux 5 stars

Padre Orcolaga 56 Monte Igueldo (San Sebastián), 20008 Donostia-San Sebastián, Spain

#8 of 81 hotels in Donostia-San Sebastián

Guests' Choice

Review score

Based on 106 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.5

  • Facilities

    9.5

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    9.6

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 1 November 2024

    9.0
    The best place to stay and eat in San Sebastian
    • Couple
    • Panoramic Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Architecture of the building Very friendly staff! They will help you with everything . Beautiful food.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    10
    Memorable and Very Pleasant
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 4 nights

    The resort itself is excellent, but can be difficult to find if you rely only on GPS. The resort should warn it's guest, in advance, that there is a route which is very hazardous AND Dangerous if driving through it at night.

    restaurant personnel were extremely helpful and knowledgeable about the food. the Mixologists at the outdoor bar are truly artists. The concierge was very responsive and extremely helpful. The front desk staff was very professional and responsive to our questions and our needs. But the room itself with the bathtub overlooking the ocean and the balconies were a pleasure.

    Stayed in October 2024

  • Reviewed: 4 August 2024

    10
    Among the most beautiful hotel we have ever seen.
    • Leisure trip
    • Family with young children
    • Double Horizon
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was good but we were expecting more from a culinary standpoint particularly from an hotel with such a famous restaurant. The service and location were however excellent.

    The hotel is absolutely magnificent with an amazing design and a breathtaking view. The rooms are spacious, comfortable, with a state of the art finish, and also offering the unique view on the garden and the sea. A sheer pleasure! The staff is welcoming, professional and kind. The bar outside is spectacular with a great choice of amazing cocktails.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 1 night
    • Submitted via mobile

    Spa was smaller than expected and they didn’t come and help us with bags on arrival

    Beautiful terrace and unique property

    Stayed in July 2024

  • Reviewed: 24 June 2024

    9.0
    Very relaxing and peaceful.
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 2 nights
    • Submitted via mobile

    Dinner was overpriced especially the vegetables. A shame the weather wasn’t good.

    The spacious room, sea view, comfortable bed and peacefulness

    Stayed in June 2024

  • Reviewed: 20 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 3 nights

    Food was amazing as well as the location and long distance water views.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    10
    Great start to our honeymoon in San Sebastián!
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 3 nights
    • Submitted via mobile

    Pinxos tour booked via the hotel was over priced. I’d recommend doing this yourself. It’s easy enough to do.

    A very stylish hotel, clean lines, minimalist architecture, hidden doors and super quiet and private during our stay in early June. Very friendly staff all round. If you have an EV car, there’s 3 type 2 chargers inside the underground car park for residents available free of charge.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Horizon
    • Stayed 2 nights

    The outside common areas of the hotel were exceptionally beautiful. Amazing planting everywhere. Food was terrific. Staff were great.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    10
    Thank you!
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 3 nights
    • Submitted via mobile

    Loved the food, service and the location

    Excellent service and location

    Stayed in June 2024

  • Reviewed: 30 May 2024

    10
    Fabulous hotel, just don’t book through booking.com dreadful company book direct
    • Leisure trip
    • Couple
    • Panoramic Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Fabulous, views, bedrooms staff

    Stayed in May 2024

  • Reviewed: 7 April 2024

    8.0
    Lovely property, pricing model all wrong
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 2 nights
    • Submitted via mobile

    The pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room!

    Views were amazing, especially the views from the bath!

    Stayed in April 2024

  • Reviewed: 30 March 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 3 nights
    • Submitted via mobile

    Wellness facilities look and feel a little tired, although this was not the reason we stayed but it would have been nice if these facilities lived up to the rest of the hotel’s amenities

    Food, location and the staff attentiveness

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    A wonderful retreat
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 7 nights

    The TVs are expensive B&O rubbish that take an eternity to even turn on and on which half the apps have already stopped running. For that money they could have bought two regular brand TVs per room and made sure there is also one in front of the bed instead of akwardly placed on a 45º swivel far off to the left of the bed. The mattress was a bit to hard for my taste, but sadly my request for a topper was rejected as apprently this 5* hotel didn't have any toppers. For a 7 night stay you'd think somebody might pop in to town and buy one... As for the 3* Michelin restaurant, I'd recommend skipping it, as it does not live up to the hype that star rating would suggest. Lastly, I'm also not sure a €300 per night credit card pre-authorisation was warranted, as the room was already paid a full two weeks in advance, but that may be because of the expensive TVs....

    The rooms in this hotel are very spacious with a phenomenal sea view, comfortable furniture and spacious bathrooms. The hotel breakfast and lunch menus were excellent and the Spa facilities were also spacious and very well appointed. The staff was very freindly and helpful and the location is perfect for long walks on the coast. Free electric vehicle charging and a solid WiFi were also nice to have.

    Stayed in March 2024

  • Reviewed: 13 December 2023

    10
    Simply excellent!
    • Leisure trip
    • People with friends
    • Double Horizon
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful view of the ocean and extremely great service by the staff especially Itziar who served us for breakfast. She is extremely detailed and recommended delicious items for our breakfast.

    Stayed in December 2023

  • Reviewed: 18 September 2023

    9.0
    The top choice around San Sebastian
    • Leisure trip
    • Family with young children
    • Double Horizon
    • Stayed 2 nights

    An outdoor swimming pool was missed by all of us. It's essential for summer holidays. We were not lucky enough to try the famous restaurant, but this is not the hotel's fault. Trying to find some "easy" food in the casual restaurant, we were surprised to find out that the entire menu was gourmet style, even if the restaurant did not really support such endeavours (space, ambience & style etc.) Value for money not great, but service and overall quality justify the elevated prices.

    Ocean view great and well exploited by the architectural design. Proximity to town and countryside very appreciated. Personnel great -the concierge services in particular were outstanding. Rooms well appointed, ambience very pleasing, excellent sleep comfort. Quality of breakfast top, even if it was only a la carte -no buffet offered. Welcome snacks & bottle of wine in the rooms much appreciated.

    Stayed in August 2023

  • Reviewed: 16 September 2023

    8.0
    Great place for relax and hustle and bustle detox
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 1 night
    • Submitted via mobile

    The Michelin restaurant was not available for us, because was fully booked. It will be very useful to have an option of reservation for the guests of the hotel. It’s not hard to write a message for the guest, and ask for the reservation needed.

    Very stylish and perfectly done hotel

    Stayed in August 2023

  • Reviewed: 5 September 2023

    10
    Luxury at its best
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 2 nights
    • Submitted via mobile

    We loved our stay and really enjoyed the service. The room service hamburger was delicious as were the little extra touches you’d expect from this restaurant. Staff friendly and relaxed. Felt at home.

    Stayed in September 2023

  • Reviewed: 9 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 3 nights
    • Submitted via mobile

    Worth noting the pool indoors and there is really nowhere to sunbathe.

    Amazing location. Charming, helpful staff. Really comfortable, well appointed room with a lovely view. Exceptional restaurant. Very good breakfasts.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    9.0
    Amazing. Would come back many times.
    • Leisure trip
    • Couple
    • Akelarre Ocean Suite
    • Stayed 2 nights
    • Submitted via mobile

    Service was pretty good. One front desk/bellman stood out. He got us a reservation at the restaurant and was really exceptional in his service. The rest of the staff was ok.

    Everything. It’s surreal.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    Fantastic! Relaxing!
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 1 night

    I would have preferred if the breakfast was a buffet (but thats a personal preference) but you can order however many dishes you like and they are decently sized and taste lovely! I do wish they had a pool!

    The views are fantastic - you can enjoy a drink as you look at the sea and the surrounding beauty. The staff was super lovely and friendly. The design and aesthetic were simple yet elegant. Every room had a balcony with an amazing view. Its a perfect place to get away.

    Stayed in June 2023

  • Reviewed: 23 June 2023

    10
    最高
    • Leisure trip
    • Couple
    • Double Horizon
    • Stayed 1 night
    • Submitted via mobile

    Everything Spa location facility staff All is the best.

    Stayed in June 2023

  • Reviewed: 18 June 2023

    10
    Home away from home, a treat, a spoilt, everything and more
    • Leisure trip
    • Solo traveller
    • Double Horizon
    • Stayed 1 night
    • Submitted via mobile

    Everything about this property is world class

    Stayed in June 2023

  • Reviewed: 15 June 2023

    10
    An unforgettable experience that went beyond my expectations.
    • Leisure trip
    • Solo traveller
    • Double Horizon
    • Stayed 3 nights
    • Submitted via mobile

    The views were unbelievable, and the whole experience was extraordinary. I went for a two-day solo retreat and booked an additional three days. I would highly recommend going for a long walk all around the area. The hotel provided a map to go for a beautiful walk. I would also highly recommend booking a service in the spa. I rarely book hotel treatments because they are often overpriced, but the massage and facial were exceptional. Another tip is to try the local yoghurt with their forest honey for breakfast. I have travelled to many 5-star hotels, and I can't even put it in a comparable category. The food, amenities, service, people and property and attention to detail were exceptional. My last tip is to really enjoy the hotel, go for a walk, and enjoy the spa, and the pool is not for swimming but for pure relaxation with massage jets. There is a beautiful room at the spa to watch the ocean to mediation music, eat at their 3star restaurant and watch the unbelievable sunset.

    Stayed in June 2023

  • Reviewed: 7 June 2023

    10
    The Akelarre Hotel experience exceeded our expectations. We will return.
    • Leisure trip
    • Couple
    • Panoramic Deluxe
    • Stayed 2 nights

    The views of the Atlantic Ocean are amazing. The architecture of the hotel and the comfort of the rooms are excellent. Staff and service are friendly and commendable. Overall, an exquisite experience.

    Stayed in May 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!
gogless