Padre Orcolaga 56 Monte Igueldo (San Sebastián), 20008 Donostia-San Sebastián, Spain
#8 of 81 hotels in Donostia-San Sebastián
Guests' ChoiceBased on 106 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.5
Facilities
9.5
Staff
9.4
Value for money
8.4
Free WiFi
9.6
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End of dialog contentReviewed: 1 November 2024
Laurens
NetherlandsNothing
Architecture of the building Very friendly staff! They will help you with everything . Beautiful food.
Stayed in October 2024
Reviewed: 22 October 2024
Carlos
United StatesThe resort itself is excellent, but can be difficult to find if you rely only on GPS. The resort should warn it's guest, in advance, that there is a route which is very hazardous AND Dangerous if driving through it at night.
restaurant personnel were extremely helpful and knowledgeable about the food. the Mixologists at the outdoor bar are truly artists. The concierge was very responsive and extremely helpful. The front desk staff was very professional and responsive to our questions and our needs. But the room itself with the bathtub overlooking the ocean and the balconies were a pleasure.
Stayed in October 2024
Reviewed: 4 August 2024
Gérard
BelgiumThe breakfast was good but we were expecting more from a culinary standpoint particularly from an hotel with such a famous restaurant. The service and location were however excellent.
The hotel is absolutely magnificent with an amazing design and a breathtaking view. The rooms are spacious, comfortable, with a state of the art finish, and also offering the unique view on the garden and the sea. A sheer pleasure! The staff is welcoming, professional and kind. The bar outside is spectacular with a great choice of amazing cocktails.
Stayed in July 2024
Reviewed: 28 July 2024
Pooja
United KingdomSpa was smaller than expected and they didn’t come and help us with bags on arrival
Beautiful terrace and unique property
Stayed in July 2024
Reviewed: 24 June 2024
Julie
United KingdomDinner was overpriced especially the vegetables. A shame the weather wasn’t good.
The spacious room, sea view, comfortable bed and peacefulness
Stayed in June 2024
Reviewed: 20 June 2024
Kathleen
United StatesFood was amazing as well as the location and long distance water views.
Stayed in June 2024
Reviewed: 15 June 2024
Matthew
United KingdomPinxos tour booked via the hotel was over priced. I’d recommend doing this yourself. It’s easy enough to do.
A very stylish hotel, clean lines, minimalist architecture, hidden doors and super quiet and private during our stay in early June. Very friendly staff all round. If you have an EV car, there’s 3 type 2 chargers inside the underground car park for residents available free of charge.
Stayed in June 2024
Reviewed: 10 June 2024
Abel
United KingdomThe outside common areas of the hotel were exceptionally beautiful. Amazing planting everywhere. Food was terrific. Staff were great.
Stayed in June 2024
Reviewed: 7 June 2024
Wilma
United KingdomLoved the food, service and the location
Excellent service and location
Stayed in June 2024
Reviewed: 30 May 2024
Peter
United KingdomNothing
Fabulous, views, bedrooms staff
Stayed in May 2024
Reviewed: 7 April 2024
Warren
United KingdomThe pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room!
Views were amazing, especially the views from the bath!
Stayed in April 2024
Reviewed: 30 March 2024
Sarah
United KingdomWellness facilities look and feel a little tired, although this was not the reason we stayed but it would have been nice if these facilities lived up to the rest of the hotel’s amenities
Food, location and the staff attentiveness
Stayed in March 2024
Reviewed: 19 March 2024
Rene
PortugalThe TVs are expensive B&O rubbish that take an eternity to even turn on and on which half the apps have already stopped running. For that money they could have bought two regular brand TVs per room and made sure there is also one in front of the bed instead of akwardly placed on a 45º swivel far off to the left of the bed. The mattress was a bit to hard for my taste, but sadly my request for a topper was rejected as apprently this 5* hotel didn't have any toppers. For a 7 night stay you'd think somebody might pop in to town and buy one... As for the 3* Michelin restaurant, I'd recommend skipping it, as it does not live up to the hype that star rating would suggest. Lastly, I'm also not sure a €300 per night credit card pre-authorisation was warranted, as the room was already paid a full two weeks in advance, but that may be because of the expensive TVs....
The rooms in this hotel are very spacious with a phenomenal sea view, comfortable furniture and spacious bathrooms. The hotel breakfast and lunch menus were excellent and the Spa facilities were also spacious and very well appointed. The staff was very freindly and helpful and the location is perfect for long walks on the coast. Free electric vehicle charging and a solid WiFi were also nice to have.
Stayed in March 2024
Reviewed: 13 December 2023
Ming
SingaporeNothing
Beautiful view of the ocean and extremely great service by the staff especially Itziar who served us for breakfast. She is extremely detailed and recommended delicious items for our breakfast.
Stayed in December 2023
Reviewed: 18 September 2023
Stavros
GreeceAn outdoor swimming pool was missed by all of us. It's essential for summer holidays. We were not lucky enough to try the famous restaurant, but this is not the hotel's fault. Trying to find some "easy" food in the casual restaurant, we were surprised to find out that the entire menu was gourmet style, even if the restaurant did not really support such endeavours (space, ambience & style etc.) Value for money not great, but service and overall quality justify the elevated prices.
Ocean view great and well exploited by the architectural design. Proximity to town and countryside very appreciated. Personnel great -the concierge services in particular were outstanding. Rooms well appointed, ambience very pleasing, excellent sleep comfort. Quality of breakfast top, even if it was only a la carte -no buffet offered. Welcome snacks & bottle of wine in the rooms much appreciated.
Stayed in August 2023
Reviewed: 16 September 2023
Nikita
RussiaThe Michelin restaurant was not available for us, because was fully booked. It will be very useful to have an option of reservation for the guests of the hotel. It’s not hard to write a message for the guest, and ask for the reservation needed.
Very stylish and perfectly done hotel
Stayed in August 2023
Reviewed: 5 September 2023
Tania
AustraliaWe loved our stay and really enjoyed the service. The room service hamburger was delicious as were the little extra touches you’d expect from this restaurant. Staff friendly and relaxed. Felt at home.
Stayed in September 2023
Reviewed: 9 August 2023
Guy
United KingdomWorth noting the pool indoors and there is really nowhere to sunbathe.
Amazing location. Charming, helpful staff. Really comfortable, well appointed room with a lovely view. Exceptional restaurant. Very good breakfasts.
Stayed in August 2023
Reviewed: 27 July 2023
Andres
United StatesService was pretty good. One front desk/bellman stood out. He got us a reservation at the restaurant and was really exceptional in his service. The rest of the staff was ok.
Everything. It’s surreal.
Stayed in July 2023
Reviewed: 10 July 2023
Salahuddin
SpainI would have preferred if the breakfast was a buffet (but thats a personal preference) but you can order however many dishes you like and they are decently sized and taste lovely! I do wish they had a pool!
The views are fantastic - you can enjoy a drink as you look at the sea and the surrounding beauty. The staff was super lovely and friendly. The design and aesthetic were simple yet elegant. Every room had a balcony with an amazing view. Its a perfect place to get away.
Stayed in June 2023
Reviewed: 23 June 2023
Toshiyuki
JapanEverything Spa location facility staff All is the best.
Stayed in June 2023
Reviewed: 18 June 2023
Tamika
United KingdomEverything about this property is world class
Stayed in June 2023
Reviewed: 15 June 2023
Boll
GermanyThe views were unbelievable, and the whole experience was extraordinary. I went for a two-day solo retreat and booked an additional three days. I would highly recommend going for a long walk all around the area. The hotel provided a map to go for a beautiful walk. I would also highly recommend booking a service in the spa. I rarely book hotel treatments because they are often overpriced, but the massage and facial were exceptional. Another tip is to try the local yoghurt with their forest honey for breakfast. I have travelled to many 5-star hotels, and I can't even put it in a comparable category. The food, amenities, service, people and property and attention to detail were exceptional. My last tip is to really enjoy the hotel, go for a walk, and enjoy the spa, and the pool is not for swimming but for pure relaxation with massage jets. There is a beautiful room at the spa to watch the ocean to mediation music, eat at their 3star restaurant and watch the unbelievable sunset.
Stayed in June 2023
Reviewed: 7 June 2023
Mihai
MalaysiaThe views of the Atlantic Ocean are amazing. The architecture of the hotel and the comfort of the rooms are excellent. Staff and service are friendly and commendable. Overall, an exquisite experience.
Stayed in May 2023
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