The Receptionist is not as Hospitable and as Respectful which harms the generosity, Righteousness and Integrity of the Customers.

Kindly Make sure that all the Existing Staff are Hospitable during each and every shift.

Stayed in August 2024

A little too expensive for a one night stay

Convenience

Stayed in August 2024

The air conditioner wasn’t working as cool as I expected and had hoped.

Comfortable bed and quiet bedroom (It’s like you are in a cocoon of darkness so you sleep better) Good shower Expresso machine to get you going after resting Kind & helpful staff

Stayed in September 2024

I arrived late, which is the airline's fault but on arrival the staff member was talking to another cusotmer and even though I wanted to check in and the other customer kept asking for things which had nothing to do with the booking (plug charger, time of plane departure), the other customer said that the staff member could deal with me, the staff member's reply was "He can wait". Excuse me? Who said I could wait? I certainly did not say that. It's a total lack of respect and worse given I was already late and had to leave early due to an early flight. The behaviour on departure was also very mute. Asking if I had used the mini bar, no and then that was it. No thank you, no please come again, nothing. Seems he took a shining to the other female guest he was happy to spend ages talking with. Also, on departure there are people sleeping outside, on the floor, within the airport. It looks like the underpass of a bridge. Not what one expects, even within an airport.

The location is good as it makes for ease of use being at the airport and is well presented. The layout is interesting, with the bathroom being the first room you encounter and the bedroom being at the back, with a table and desk to do some work. Also the television has a good choice of channels and being at the airport, you can pop upstairs for some food if needed.

Stayed in September 2024

Very basic, no windows, but does what it says on the tin!

So ideal for flights from terminal 4 after a late arrival

Stayed in August 2024

Bed was not that great

Great location

Stayed in August 2024

Location. It is located inside the airport. It’s very convenient if you have an overnight stopover.

Stayed in August 2024

The room felt stuffy as it was completely enclosed without any windows. We experienced issues with the shower leaking, and there was significant noise and vibrations from the nearby metro. Additionally, the internet was unstable with frequent disruptions, and the bed sheet was slightly dirty.

The location was very convenient for travelers, allowing easy and quick access to the terminal without the need for additional transportation. The room had a minibar stocked with drinks and snacks, which was a nice touch for a short stay.

Stayed in July 2024

very small room

airport location

Stayed in July 2024

Very basic facilities

Clean and comfortable

Stayed in July 2024

it was clean

the location

Stayed in June 2024

I mean this isn't a luxury hotel, but it wasn't bad. I don't have any real negatives to highlight. I guess being near to the train is the potential worst issue.

This hotel fits a specific niche.....I flew into Madrid late and then had an early international flight the next morning....I needed sleep and a shower and not to waste time taking a taxi into the center of Madrid. The hotel was clean and utilitarian. The shower was good and bed was comfortable enough. I was worried I would have train noise because it is located next to the train terminal at the airport, but I didn't!

Stayed in June 2024

The hotel does everything expected of it - a clean room in the terminal building. From waking up at 08:00 and showering, I was through fast track security in 40 minutes. The downside is that the hotel is genuinely basic but as I said above, it does precisely what is is meant to do so there can’t be any real complaints about the lack of facilities. I will definitely use it again if the need arises.

Stayed in June 2024

Should be half the price

Steps from arrivals, steps from Metro. That’s where the good news ends. Tiny room, uncomfortable bed, pillows are a joke, eye wateringly expensive

Stayed in June 2024

Only issue was the TV wasn’t working , the staff came in and tried to get it started and called in tech people to get it work

Spacious room bedroom and separate Bathroom Perfect location for a layover as it’s a 10 minute shuttle ride to the departures terminal…

Stayed in June 2024

The beds were way too hard. Neither myself nor my husband managed to sleep more than a couple of hours and we both woke with sore backs.

Inside the terminal with easy to find instructions. The location was great. Rooms were really spacious for an in airport hotel.

Stayed in June 2024

Hard to find and not specified that it was in another terminal. Expensive for one night.

Inside terminal 4 which was convenient but also a 20 minute bus ride from all other terminals. There is no where else to sleep clean in the airport.

Stayed in June 2024

Feeling congested just like suffocated in a small space probably need some window or one way mirror view outside.

Easy access to the airport.

Stayed in June 2024

the attendant was not at the desk I had to spend several minutes calling out for him, he emerged from one of the rooms, I assume he was in there sleeping. he was rude, no salutation or welcome. i had to ask him to repeat himself as he mumbled, he look disheveled.

location was convenient, it was noisey from the room next store and airport noises. The bed was too hard, I was worried about my safety as the room smelled of male sweat, not sure the sheets were clean, the pillow smelled. there was no blanket. good to have the coffee machine there but it did not work.

Stayed in May 2024

No place to eat late at night

Location

Stayed in April 2024

Poor WiFi initially as they share airport WiFi which had issues. Had to ask for a safe. Male reception staff were helpful. One female was noisy and I had to go out to reception to get her to be quiet.

Convenience

Stayed in May 2024

It could do with a bit of a tidy up (cracked paint and grouting).

It’s a great location, and very quick and easy to reach from the arrivals hall.

Stayed in May 2024

No Wi Fi, this hotel depends on the airport wifi.

Location can't be beat The hotel is right inside MAD T4.

Stayed in May 2024

No windows. I understand why, but you do feel a bit boxed in.

It’s an airport hotel, so don’t expect much. It’s convenient.

Stayed in May 2024