Aginaga auzoa, s/n, 20170 Usúrbil, Spain
#2 of 5 hotels in Usúrbil
Guests' ChoiceBased on 83 hotel reviews
9.0Cleanliness
9.4
Comfort
9.2
Location
8.4
Facilities
9.1
Staff
9.5
Value for money
9.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 June 2024
Caroline
United KingdomRoom would be better with tea/coffee facilities and ideally a fridge.
Very friendly staff. We took the bus to San Sebastian. All went well. . Room lovely and very comfortable bed.
Stayed in June 2024
Reviewed: 12 June 2024
Georgios
Greecea bit noisy breakfast place which is small and the tables are close to each other, could provide more traditional selections for the breakfast
Free parking available , nice room with big private bathroom and a tavern available with interesting selections of local dishes.
Stayed in June 2024
Reviewed: 5 May 2024
Keith
United KingdomNot applicable
Extremely clean, attentive staff and availability of a restaurant on site.
Stayed in April 2024
Reviewed: 28 April 2024
Finney
United KingdomThe hotel was very clean and staff were very friendly and helpful. The room had a lovely view and the bed was very comfortable. Would recommend for an overnight stay.
Stayed in April 2024
Reviewed: 11 April 2024
Edwina
United KingdomIf you arrive early afternoon there is no facility for either a hot drink or beer/wine. You have to wait until 8 for dinner (unless you want to drive again).
Food was very good and the Cider House pleasantly quirky. High level of cleanliness.
Stayed in April 2024
Reviewed: 5 April 2024
Austin
United KingdomVery good breakfast, exceptional restaurant, barrels of cider and wine on the wall with top up as much as you Like for€5.80 very Novel . Cider all made on the premises. Steaks amazing. Definitely stop here again.
Stayed in April 2024
Reviewed: 27 February 2024
Rebekah
FranceQuiet location near San Sebastián and a good restaurant. We've stayed here quite a few times and will definitely return.
Stayed in February 2024
Reviewed: 13 February 2024
Sally
United KingdomFriendly staff, comfortable room/bed and satisfying breakfast.
Lovely clean and modern hotel.
Stayed in February 2024
Reviewed: 7 February 2024
Paul
FranceA small waste paper basket in the room, perhaps.
It is very very quiet, breakfast very good. Good views over hills from window/balcony. Parking good, freqent (every 30 minutes), cheap bus service to the centre of Donostia San Sebastian less than 200 yards from hotel. Staff very helpful and friendly. There is a super restaurant just below the hotel,
Stayed in February 2024
Reviewed: 23 January 2024
Luciane
ItalyNothing
Room is confortable Staff is excellent
Stayed in January 2024
Reviewed: 27 September 2023
Lindsay
United KingdomNothing, all good!
A wonderful family run 2 star hotel. It's fairly new and simply decorated but very comfortable all round and spotlessly clean. Everything seems to have been well thought through. The lovely woman (one of the owners) when we arrived was so friendly and informative. One thing, we found ourselves in the restaurant as we weren't sure where the actual hotel was. The family also run this restaurant and as it was packed for lunch all staff were there but we were quickly shown to the hotel. We had dinner in the restaurant which was great. Much meat, cider and wine! Breakfast was served in the hotel dining room was varied and plentiful.
Stayed in September 2023
Reviewed: 25 September 2023
Konstantinos
Greecethe staff was very friendly and helpful.
Stayed in September 2023
Reviewed: 25 September 2023
Alan
United KingdomA bit difficult to find, so you have to study the map carefully.
This is a fantastic little hotel. Very modern with really excellent facilities. We stayed there ahead of our ferry crossing from Bilbao. It was a perfect position, just 90 minutes from Bilbao. Plenty of parking space. If you stay, you must try the restaurant next door (and part of the same management). It is a bodega and they have all sorts of wine and cider on draught, and you just help yourself the fixed price of €5.80. The food is very good.
Stayed in September 2023
Reviewed: 24 August 2023
Henk
NetherlandsNo international TV channels as BBC, CNN etcetera.
Professional welcoming staff. Upon arrival there was an issue with humidity in the room but correctly handled by the manager. Nice room with balcony and view to the country side. Comfy beds, waterpresure shower good. Wifi good, parking good, breakfast good. Fantastic restaurant next door of same owner as the hotel with a 10% discount.
Stayed in August 2023
Reviewed: 21 August 2023
Barseghyan
GermanyNo safe and fridge
Clean, friendly staff, room smells good, good restaurant downstairs
Stayed in August 2023
Reviewed: 10 July 2023
Martijn
NetherlandsNice hotel with excellent beds. Very nice staff (English speaking) and a delicious, rich breakfast. For us, this was a perfect stopover. Free parking.
Stayed in June 2023
Reviewed: 3 July 2023
Sharon
United KingdomNo tea or coffee making facilities in the room
Easy parking. Modern and clean. Good breakfast. Restaurant on site.
Stayed in July 2023
Reviewed: 23 June 2023
Klaus
United StatesBreakfast was simple but enough.
Very new and modern rooms and hotel. A/C works very well, wifi ok.
Stayed in June 2023
Reviewed: 13 June 2023
Paul
United KingdomBooking.com address didnt match the real address. Had to use google to find it as satnav placed it in the wilderness,
excellent faculties, friendly staff, fantastic restaurant
Stayed in June 2023
Reviewed: 1 June 2023
Susan
United KingdomNothing
Great place and buses every hour to san sebastian. The room was clean and comfortable and staff fantastic. The cider restaurant is a MUST. Great fun experience, all you can drink for 6 euros and hearty portions of traditional food. Even better no taxi required to take you home!
Stayed in May 2023
Reviewed: 31 May 2023
Susan
United KingdomWe liked everything.
Don't be put off by the exterior. The hotel is very nice inside. We enjoyed the breakfast. The receptionist was able to recommend a very good place for our evening meal.
Stayed in May 2023
Reviewed: 24 May 2023
Vicentia
CanadaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 18 May 2023
Grahame
United KingdomVery steep access, parking not close to reception.
Excellent value for money, ideal having a restaurant attached to the hotel which was very reasonable but limited choices on food. Less than 5 euros for unlimited homemade cider or wine.
Stayed in May 2023
Reviewed: 6 May 2023
Paul
AustraliaThe bathroom had a steam extractor but didn't work properly.
The cleanliness of the room & overall hotel. The spectacular views from our window. A very helpful receptionist. Fabulous breakfast Parking on premises
Stayed in May 2023
Milpitas, USA
Lackenhof, Austria
Tisno, Croatia
Shirahama, Japan
Melbourne, Australia
Stumm, Austria
Ambrami, Greece
Vung Tau, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content