Calle de la Sultana, 3, Genil, 18008 Granada, Spain
#106 of 133 hotels in Granada
Guests' ChoiceBased on 269 hotel reviews
7.9Cleanliness
8.1
Comfort
8.2
Location
8.2
Facilities
7.8
Staff
8.6
Value for money
7.9
Free WiFi
7.6
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End of dialog contentReviewed: 10 September 2024
Marcelo
SpainThe state of the installations
The swimming pool and the restaurant staff
Stayed in September 2024
Reviewed: 5 September 2024
Emma
SpainI can't complain as I thought the hotel was great.
Location was perfect really, quiet area with bars/restaurants nearby also opposite the tram stop which takes you to the Centre of Granada.
Stayed in September 2024
Reviewed: 1 September 2024
Mary
United KingdomNOTHING
The reception staff are really friendly, the room is big and comfortable, with a view to the Sierra Nsvada, and the pool is simply fantastic ... with a nice bar there too.
Stayed in August 2024
Reviewed: 31 August 2024
Shane
IrelandParking a little hard to find at first.
Close to Granada CF ground.
Stayed in August 2024
Reviewed: 12 August 2024
Carlos
SpainThe one women in the counter a bit rude, she just asked us and after she just leave us,,,,, and wait till 20 minutes and someone takeover to book us in and get us a room.....
The breakfast is very good and the pool,
Stayed in August 2024
Reviewed: 23 July 2024
María
SpainLa piscina
Stayed in July 2024
Reviewed: 14 June 2024
Pywell
SpainMet by very miserable unhelpful staff - room very basic for rating - door lock failed after 4 days so we were told to move rooms - despite the temperature being 31 and it being 28th May pool was not open until 1st June
Location was good. One customer advisor was ok
Stayed in June 2024
Reviewed: 22 May 2024
Kirsty
United KingdomSome areas need some tlc. Helpful staff but contradicting information given. Lacks a bit of atmosphere.
Modern facilities. Parking garage (additional cost).located close to buses and trams to central Granada. Petrol station and supermarket close by, also some restaurants. Close to main road but no real noise. Lifts to all floors.
Stayed in May 2024
Reviewed: 2 May 2024
Csundays
United StatesThe carpets in the halls (all floors), everything is dark - need more blight colors.
The building is old and needs to be "updated". The carpets in the halls (all floors) are damaged and look really bad. The hotel was a "palace" - not anymore. They need to take care of the small details that could make this hotel a wonderful place.
Stayed in April 2024
Reviewed: 29 April 2024
Rachid
MoroccoLocation and Reception staff
Stayed in April 2024
Reviewed: 20 February 2024
Ludovic
FranceGentillesse du personnel
Stayed in February 2024
Reviewed: 15 February 2024
Sylvia
United KingdomWould be good to have coat hangers by the door as it has the room. The WiFi connection wasn't very good. It was difficult to get the web page to log in, plus it doesn't log you in automatically each time you leave the room.
Large spacious room with comfortable beds.
Stayed in February 2024
Reviewed: 24 January 2024
Sebastien
United KingdomLa habitation confortable
Stayed in December 2023
Reviewed: 30 December 2023
Keith
United KingdomIn need of an update.
Very helpful staff. Very good location- easy to get to , close access to public transport into Granada.. Room views of the mountains.
Stayed in December 2023
Reviewed: 19 December 2023
Peter
SpainWIFI not good in room.
Very roomy bedroom, comfy bed.
Stayed in December 2023
Reviewed: 17 December 2023
Susan
United KingdomBreakfast could be hotter , scrambled egg was cold .
The location was excellent for where i wanted to go. The hotel felt a lttle tired and ready for a refit but staff where very friendly and helpful
Stayed in December 2023
Reviewed: 16 December 2023
Stephen
SpainThe two nights we were there the buffet breakfast although nice was cold both mornings and needed to be heated up on the plate presumably in a microwave. The furniture was looking tired
Staff were very helpful and friendly
Stayed in December 2023
Reviewed: 16 December 2023
Joe
United KingdomNoisy aircon. No tea making facilities.
Its location and size of room.
Stayed in December 2023
Reviewed: 3 November 2023
Anneli
SpainPaid 9€ each extra for breakfast and it was like a cantine. The hot food was all cold even the ones I saw carried in a minute earlier. Prefabricated croissants etc, no youghurts (onlu natural in a bowl). Not proper bacon (totally tasteless as well as cold) in all not worth the money.
Great staff in reception, very hospitable and friendly! Extremely easy to have the car, had to pau for parking which we knew and the underground parking had big spaces. Location great , 30 minute walk to town and 15 by car to Alhambra the next day!
Stayed in November 2023
Reviewed: 15 October 2023
Tomas
Spaintodo en general
Stayed in October 2023
Reviewed: 14 October 2023
Sahar
GermanyThe safe didnt work
The tram station to go to city center is very close
Stayed in October 2023
Reviewed: 9 October 2023
Sin
United KingdomNo free water bottle/kettle in the room. But luckily Lidl (supermarket) is nearby and they've got vending machines by the lift. It's the first time I drove in Spain and had understood that a closed gate at the carpark entrance was normal and it's accessible by speaking to the staff through the intercom when you arrive. But we didn't because we were not sure about it and chose to park temporarily at the front of the hotel to off load our luggage first.
First impression is very important to me, The big smile and friendly hospitality of the staff at the reception made me feel very welcomed. The receptionist allowed me to place my rented car at the front until my baggage settled in the rooms. The room and pool looked really good. It exceeded my expectations overall as the location is perfect for accessing Granada town centre by bus/on foot. I travelled with my parents so transport convenience was a big consideration for me, which my parents loved as well.
Stayed in October 2023
Reviewed: 2 October 2023
Lee
SpainRooms are very tired, stained carpets and blinds threw out
Staff friendly and helpful
Stayed in October 2023
Reviewed: 27 September 2023
Richard
NetherlandsCarpet floor is worn out and they clearly miss a maintenance person maybe because of lack of funds?? I saw busloads of passengers coming in and leaving next day so probably thats their biggest income. Hotel is pretty good but so sad that no maintenance is around. Also they immediately take your plate and utensils away after you stand up to take something else at breakfast which is annoying. Granada wasnt my favorite town. And also its recommended to get an online ticket for Alhambra or you WILL be dissapointed. Just a tip.
Swimming pool, relaxing inside area bar for a drink. Good restaurant nearby and metro to centre. Good size room and very good beds. Very friendly staff in my opinion.
Stayed in September 2023
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