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Reviews of AYZ Princesa-Auto check-in property

Calle de la Princesa, 25, Bajo, Local 1, Moncloa-Aravaca, 28008 Madrid, Spain

#421 of 451 hotels in Madrid

Guests' Choice

Review score

Based on 36 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.3

  • Staff

    6.9

  • Value for money

    7.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 6 September 2024

    6.0
    Good location but ask for a room not at the frontdoor
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    It said that there would be airconditioning, but there was just an airspace that would circulate cold air if the roomtemperature was warm. You did not control it. I would’ve liked to turn it on and off myself. Our room was the first room on the first floor right next to the door. There was a lot of noise because of everyone coming in and out. There was also a window that had no light coming in from outside and you could also not open it.

    Location was amazing, room was very clean, check-in and check-out was very easy, you could easily chat with the owners.

    Stayed in September 2024

  • Reviewed: 9 August 2024

    7.0
    Please at least make some individual code to enter the room lots of people getting difficulties to enter I helped lots
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    When I woke up to check out there was no water anywhere I checked out without getting fresh even couldn’t brush my teeth It was quite disappointing for me

    It is in quite good location

    Stayed in August 2024

  • Reviewed: 18 June 2024

    6.0
    Basic room, great location.
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Tedious check-in and checkout procedures,.

    Great location. WLAN fast.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    8.0
    Nice and basic accomodation. Would recommend for a short stay
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    You needed to take your phone everywhere to get into your room, even if you just go to the bathroom. The beds were not very comfortable.

    Clean room and bathroom. Was easy to access the property

    Stayed in June 2024

  • Reviewed: 7 June 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    This is the second time I've stayed here. The first time was a much better experience because my room was the last in the corridor. This time my room was the first in the corridor near the main entrance door and the sound insulation is really awful. I spent all night hearing the other guests on the corridor as well as the noise from the street was really audible. The sound insulation is really bad in this room.

    Stayed in June 2024

  • Reviewed: 28 August 2024

    3.0
    Noisy
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Extremely noisy. The room was close to the entrance and you could hear people accessing the apartments and speaking, some of them quite loud. I wouldn't recommend.

    Good location, clean.

    Stayed in August 2024

  • Reviewed: 20 August 2024

    2.0
    We booked 2 nights but left after 1
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    It was so noisy it was very difficult to sleep. It is on a main road and you hear traffic all night, which we could have coped with, but the noise from the other guests went on all night. It is also difficult to find initially as there is no signage.

    The location is very central

    Stayed in August 2024

  • Reviewed: 10 August 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night

    The room was freezing, and there was no one around to ask for help. Even the only phone number they provided went unanswered—I tried calling more than 10 times. The building's door didn’t open automatically like they said it would in the email, and even the password didn’t work. We were stuck outside until 2 a.m., waiting for someone to let us in. I definitely don't recommend this hotel.

    Nothing and I definitely don't recommend this hotel.

    Stayed in August 2024

  • Reviewed: 25 July 2024

    3.0
    Bad value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room, the toilets, the environment, the lack of staff, the lack of AC regulator, the lack of TV, the discomfort of the bed and pillows.

    The location.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    2.0
    Beware of potential check out fee scam
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Horrible experience. They had problems in the system, and getting check-in instructions took forever. They ended up spending info via WhatsApp, instead of the proper email, which did not explain the checkout process. We left the room at 9 AM next morning. They sent us an email with a charge for "late check out" at 2 PM, in order to avoid further penalties (as the mail indicated the late check out fee only covered until 4PM to complete the check out proceess, -again, not explained to us as we got the information via WhatsApp-), then, magically after paying for the late fee, we get a new email at 5pm saying we didn't have to pay anything, but no refund was received and they just ignoed our messages.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    1.0
    NIGHTMARE
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    If I could give a -100, I would. Worst experience I ever had with no support or customer service whatsoever. I was on a business trip and this overall experience has been only a stressful mess. I booked a room described as “double room” in the title, but in the end it was a very small room with a small window on a hallway with shared bathroom. On the first floor there are around 20 rooms and you need to share one of the three common toilets with the rest of the guests staying at the hotel. This information is not shared anywhere during the reservation process. No comment on the cleanliness of the shared toilets, with other people having zero respect of shared places. I request support and was told by Booking team that the hotel staff would contact me, but it never happened. Also, if this is not enough, the room was freaking cold with no chance to turn off the centralised air conditioning. In the end, I had to leave and book another room which cost me even more. AVOID THIS HOTEL LIKE THE PLAGUE.

    The only good thing about this place is the location.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    1.0
    I DON'T RECOMMEND THIS LOCATION AT ALL!!!! I paid for a double room with private bathroom and toilet and I received
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The fact that I have been lied and I feel robbed! It is something unlivable! I do not recommend!!!!!!

    I didn't even stay at the property, I booked and paid for something and they gaved me a rat hole with shared bathroom and toilet!

    Stayed in June 2024

  • Reviewed: 31 May 2024

    1.0
    There was a leak in the property, it got my luggage and clothes wet, I am really disappointed, because non of the staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    There was a leak in the property, it got my luggage and clothes wet, I am really disappointed, because non of the staff are talking. I want a refund!

    Stayed in May 2024

  • Reviewed: 22 May 2024

    1.0
    Do not stay here!
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    The worst place I have ever stayed in. The building is very noisy with almost no sound insulation. The metal lock on the room doors slams as the doors open and close. It sounds like people are slamming doors deliberately, they are not. However, with so many rooms, there is constant banging of metal locks. It's like a prison movie! There are so many people entering during the night, mainly because they couldn't work out how to access the building. One couple I met outside took 3 hours to get in. We could not to sleep at all, because of the noise in the building and constant noise from the Main Street as well. The bed was uncomfortable for 2 people, it's not a double, the pillows are awful, I had a sore neck the next day. To get to the room and get the links with a code, you have to spend a lot of time to go through the registration, deposit and extra document submission. Price we paid was 80 euros for a small bed for two people with a private bathroom. It was overprice for the facilities. Extremely poor value for money. I would not recommend the place to stay at all. The worst night of sleep ever,

    The location is good, the room was clean. Nothing else positive to add. This is not somewhere to stay!

    Stayed in May 2024

  • Reviewed: 18 May 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights

    The price is nice, and the location is great, but it's small and crowded

    Stayed in May 2024

  • Reviewed: 18 May 2024

    1.0
    Bad experience not recommended to anyone
    • Business trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Too expensive and not clean properly we entered at 3 pm not room was not ready and we have to wait for 30 min Checkin time was 3 pm and checkout time was 12 pm this is not good it should be 24 hours

    Very bad experience washroom was not clean

    Stayed in May 2024

  • Reviewed: 16 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: 16 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 1 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: 11 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 8 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 5 August 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 19 June 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in June 2024

Showing 1 – 25

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