Bad wifi 15 minutes by car to naama bay

Aqua park amazing Clean beds

Stayed in April 2024

The buffet was a bit repetitive

Wonderful staff and nice hotel.

Stayed in April 2024

The bathrooms were very outdated and old. They need to be upgraded.

The children’s entertainment was great every night and so was all the entertainment during the day by the pool and in the evening.

Stayed in February 2024

Bathroom needs updating , photos on site showed nice walk in Showers , my room did not have this and the bath was tiny I never had warm shower water always cold. Breakfast geared to Eastern Europeans , in fact all food was ! Great choices but few in enjoyed ! As all inclusive staff were at times over run as they had to pour such small measures , bigger glasses means less visits to the bar and more relaxed everyone . Only beer on offer was Sakara which after a few was not the most pleasant

Very comfortable room. All the staff I met were wonderful and very friendly and helpful. Made a special effort to give me a room on the ground floor with not so much walking ! Nice big pool ( a tad chilly) Reviews before I arrived complained about cleanliness , this has obviously been addressed , as cleaners were constantly out keeping The place tidy.

Stayed in December 2023

Staff in the pools they will aroganted.They were late with opening snacks bar and finished at the time.All the time they offer as the services (spa,trips,photografers...).You dont have peace on the pool.The russian guests were loud all night.

Pools,cleaning the room

Stayed in December 2023

The staff didn’t not friendly and food except breakfast

The lagoon and waterpark are awesome and the breakfast

Stayed in November 2023

Mohammed the bar man

Stayed in November 2023

Electric sockets were not adjustable, vegitarian food options was limited.

Property was good, large and spacious. Water body was also good.

Stayed in October 2023

The food, dirty water in the room, dim lighting in the rooms, sewage smell.

The aqua park was amazing, the staff is very friendly, Ahmed in block 6 who cleans the room was very prompt and should be promoted. Ahmed at the reception was very helpful.

Stayed in October 2023

Room cleanness facilities are old but acceptable no enough quantities for food Turkish coffee is not included in the all inclusive

Room space is good, varieties for food are good facilities are old but acceptable

Stayed in September 2023

House keeping

Stayed in September 2023

The hotel in general does not deserve 5 stars because it is only 3 stars. The price is very high and exaggerated compared to the expected service. The bathrooms in the rooms are very bad. The refrigerator is very small and does not work, and it lacks a lot of international five-star service. I felt that the amount was only due for 3 or 2 stars, not five stars as I expected.

The reception is wonderful and the staff are very very nice and helpful, always smiling and well-mannered. The swimming pool is also clean and spacious

Stayed in September 2023

Room service could be more perfect compared to all facilities in this hotel.

Perfect, my reservation was 2 connected room garden view but they offer for us pool view without any charge just to welcome gift

Stayed in August 2023

This review has been hidden because it doesn't meet our guidelines.

Restaurants and food and restaurants services was very bad, not clean, food types are very limited and not delicious, almost no cleaning services in the restaurants, big shortage in restaurants Team had great impact on service quality Hotel/room facilities need more maintenance Need to wait for a shuttle bus to go to Aqua park and beach Hotel management MUST increase the staff and enforce the cleaning and quality, especially for such high season Hotel accept guests from travel companies with much lower prices than Booking.com, so guests quality and behaviors is much lower than Booking guests, impacting the quality massively

Staff people were polite and helpful, specially Receiption team (especially Mr.Ahmed Naguib), he helped us a lot, facilitate everything quickly, with a continuous smile despite of crowded Receiption’s and guests requests. Aqua park was very nice, my kids enjoyed it. Room was big and comfortable, bed/bellows are amazing. Room view was great, on the main swimming pool.

Stayed in July 2023

Everything was good

Breakfast was amazing. Good choice of food

Stayed in July 2023

food

staff

Stayed in April 2023

The buffet can be better

Its beautiful and the room was nice

Stayed in December 2022

- They need to do more efforts on food regarding varieties and taste. - Poor evening activities maybe coz of low occupency during my stay .

- Staff is very friendly and helpful. - Room size is nice, very clean and furniture is new . - Jacuzzi in the toilet is nice. - Rooms are close to the reception, pools and resturant. - The heated pool is very nice . All in all the, Hotel is very nice and I definitely plan to re stay in soon .

Stayed in December 2022

There were few to no vegan options at the buffet. Coffee wasn't very good.

The manager at the reception, Islam, was extremely kind and helpful. Staff did their best to help with any issue. I didn't have wifi in my room for the first day but after raising the issue it was fixed immediately.

Stayed in November 2022

Hotel and furniture a bit dated and may need an update to keep up the the developing hotels around it.

The Availability for 2 nights and the price was very good. The food in the buffet was excellent and the staff members were excellent. Reception staff excellent for check in and any queries needed during the stay. Use of gym. Bed was super comfy!

Stayed in November 2022

The bathrooms weren’t properly cleaned and the water heater never had hot water.

Excellent customer care team -Ahmed Naguib and Ali

Stayed in November 2022

The only thing I would say on a negative note is that the lack of guests made the hotel feel empty and desserted. I would suggest that it would have been better to temporarily close this hotel and move the guests to the waterpark or beach. This would not only improve customer experience it would generate more profit for the group and eliminate a lot of waste.

We have stayed in numerous hotels in Sharm over the years and generally select 5 star all inclusive. This hotel is similar to others in the same class/category and although it lacks some of the benefits of similar hotels. The layout and cleanliness of the hotel was as expected, the room was of decent quality and the staff were well mannered and friendly. The staff on reception in particular were we very helpful and went above and beyond what was necessary when I had a problem with the ATM machine. They arranged for a private car to take me to the bank and the driver translated my problem to the bank staff and waited with me until my issue was resolved. The on site shop had all the basic requirements and was very reasonably prices compared to supermarkets in other hotels. The food was not fantastic but was good and when you consider what you pay between room only and all inclusive it was very good value. There were not many guests in the hotel at the time of our visit so when you consider the amount and variety of food available and factor in staff wages etc it is a wonder that they can produce the variety and quality which was on offer. The location was not brilliant but there was a free shuttle bus taking guests to the 2 sister hotels at the beach and waterpark where we were free to use all their facilities. All in all a pleasant stay, no complaints and very good value for money, we would stay there again.

Stayed in October 2022

Too much loud music all time, rooms and bathrooms has not every day clean

Buffet was ok, staff were helpful

Stayed in October 2022