Elephantine Island, 99999 Aswan, Egypt
#13 of 42 hotels in Aswan
Guests' ChoiceBased on 576 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.2
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 15 September 2024
Maryan
JordanThe staff is absolutely amazing ! From the reception to the breakfast hall,house keeping and pool, truly felt welcomed and very comfortable, upon arrival the kind sir at the front desk with his warm smile and welcoming attitude gave us an upgrade into a marvellous and spacious two floor room. Miss Esraa from guest relations Called us to ensure we are having a lovely stay, the morning shift from housekeeping would leave us lovely surprises in the room with their artistry in towel folding into beautiful shapes, madame Mervet at the breakfast hall was very friendly and welcoming giving us information about the lovely city and places to see, The hotel is located on the beautiful elephantine island and the views there and the nature is just so wonderful, the hotel also has a tour operating office, making it easy to explore the wonder city and the nearby Nubian villages via river. We would definitely come back ! Bravo to the entire team for portraying the true essence of hospitality.
Stayed in September 2024
Reviewed: 5 September 2024
Ronald
United StatesThe staff was super friendly and everything was perfect
Stayed in August 2024
Reviewed: 13 August 2024
Ronald
United StatesService was incredible.
Stayed in August 2024
Reviewed: 7 July 2024
Maurizio
ItalyA noisy AC system, we had to switch it off
Room is excellent, peraphs the air conditioning a bit noisy. Even the position, on an island, was very beautiful
Stayed in June 2024
Reviewed: 27 June 2024
Michael
Australiarestaurant food was average
Panorama bar fantastic, resort infinity pool sensational, fascilities were excellent, spa fa
Stayed in June 2024
Reviewed: 1 June 2024
Nathalie
LuxembourgThe view and quiet surround from the nature and birds
Stayed in March 2024
Reviewed: 28 May 2024
Richard
United KingdomAmazing service from the staff (Rena&Rena) and the managers Tahir and Esraa for sorting out a booking site issue with no problems My deepest thanks :-) It was no problem leaving at 4M for an early drive to Abu Simbel - the 10 minute ferry runs all night and a continental breakfast from 3am with a foil takeout box upon asking. The 360 panorama is absolutely spectacular and a great choice over the Cataract Hotel - thankyou for the room upgrade to a wonderful garden suite - it was greatly appreciated 😊
Stayed in May 2024
Reviewed: 26 May 2024
Karin
GermanyLong ways between rooms and facilities like swimming pool and restaurant.
Friendly staff, very good cleanliness. Rooms comfy and excellent in size. Breakfast service starting at 3am which helps a lot when going on early morning sightseing trips. Very good ferry service.
Stayed in May 2024
Reviewed: 15 May 2024
Lorris
SwitzerlandThe "old" part is currently closed.
Location, very comfortable hotel with spacious suites. Esraa the guest relation manager was able to organize a great dîner for two on the terrasse of a suite and it was a wonderful experience.
Stayed in May 2024
Reviewed: 10 May 2024
Takeshi
United KingdomOne night, we only had cold water for the water.
Very clean, nice view and friendly staff. Had a wonderful stay.
Stayed in May 2024
Reviewed: 2 May 2024
Loic
SwitzerlandThe fitness room was dirty and most of the time there was no aircon. Staff spend most of their time watching their phone An employee was calling regularly even at 21:30 to ask if everything was ok
The hotel is very well placed and we had a beatifull view. Place is very quite and you can enjoy the view on the Nil. breakfast is very good. Probably one the best hotel is Aswan but far from being perfect for the price
Stayed in April 2024
Reviewed: 29 April 2024
Murray
New ZealandNothing
Had a great view - Nile view south both sides of the Island. Room very comfortable. Hotel is in a sensational location - hotel ferry to mainland was always there when we wanted it. Ate mostly in the bar with the view North and over the east bank of the Nile. Though we did have 1 dinner from 12th floor of the tower block - sensational views. Food same price as rest of hotel which was a surprise.
Stayed in March 2024
Reviewed: 20 April 2024
Viviana
United KingdomThe pool is freezing cold - I mean not cold, ICE cold! Even with the heat outside, it was almost impossible to get into that pool. So the nice part about relaxing at the pool didn't happen for us. There is also no staff present at the pool so you need to wait a long time to order a drink or get any assistance whatsoever.
The hotel is very nice an big. There are actually a lot of things to see if you dedicate a morning to walk around. We really like the fact that they are trying to be a sustainable hotel given that the rest of what we saw in Egypt is dirty and non-environment friendly. Food is pretty good (although we had an incident were they served us off milk one morning - they should me more careful with things like this). Rooms are nice and spacious with very nice view from the balcony. Every night in the lounge terrace there was live local music playing overlooking the Nile which was quite nice.
Stayed in April 2024
Reviewed: 16 April 2024
Rajeswari
United StatesVery comfortable, staff are super helpful. The breakfast is otherworldly. The guest relations manager Mariam went out of her way to help make our stay special, even arranging a boat trip for us at a pretty good price. The dinner we had at their restaurant was one of our most memorable experiences- right on the Nile, with the view of St. Simeon monastery opposite it.
Stayed in April 2024
Reviewed: 16 April 2024
Shurong
ChinaThe boat driver who took us the the pier from the hotel asked 5 dollars fee or tip. The transportation to and from the hotel to the pier is free. If he asked tip, it is too much.
Very good location, quiet and beautiful. There is a very large balcony in our room where we can relax and enjoy the sun and view. The garden is beautiful. We had a walk around. I have to express my many thanks for the staff, especially Mr. Mamdouh. He is so kind and helpful. He gave us information about the room, the hotel, and meal, etc. He helped to contact the travel agency for the taxi problem. Thank you Momdouh! We even regret that we should have stay Movenpick Aswan 2 more nights if we knew the hotel was so good.
Stayed in February 2024
Reviewed: 15 April 2024
Catherine
United KingdomBuffet dinner too expensive at $50 per head
Wonderful location . Ferry to and from the island great fun. Beautiful garden.
Stayed in April 2024
Reviewed: 7 April 2024
Pk
SingaporeThe staff behaviour before Ms Taysser’s intervention was atrocious. They refused to keep the ice pack in the freezer and claimed that the hotel has stopped giving packed breakfast because of environmental priorities.
What was magic was the intervention by Ms Taysser Gawad, the guest relations manager, to solve our problems. We were staying there for 1 night and then leaving for Cairo next day early morning. I needed to keep the ice pack for my diabetic medicine in the freezer and to get packed breakfast in the morning. Ms Taysser made that happen. The two rooms we had were excellent with Nile view balcony. And bth the food and views from the rooftop Panaroma restaurant was iconic
Stayed in April 2024
Reviewed: 3 April 2024
Dorothea
Germany👍🏻👍🏻👍🏻we enjoyed the Place, the Atmosphere, the Food and especially the Kindness and warm Wellcome! Thank you! 🙏🏻🇪🇬❤️
Stayed in April 2024
Reviewed: 2 April 2024
Evelyn
GermanyAmazing location
Stayed in April 2024
Reviewed: 30 March 2024
Mariana
MexicoBetter coffee for breakfast would be nice and fresh made local bread. The pool open until the evening will also be extra convenient
The best customer service I experienced in a long time. The staff is just superb, they contacted me via whatsaap weeks prior to plan my arrival and gave me all the information I needed for a smoth visit. They have a boat and dock station to take you to the island, so no need to worry about the logistics of arriving. The moment I walked in the hotel, they welcomed me by name! The lobby is really nice Shahd and Esraa from Guest relations made me feel extra special planning a birthday cake upon check in and even singing happy birthday to my mom and me. They had musicians playing songs in the evening and welcome drinks at the lobby. The room is clean and has all the essentials. Moamen from housekeeping found my wallet (I left it in the room) and reported it. They contacted me via whatsapp and made sure I got it back. (I was already in another town!) All the staff I encountered was just very friendly and helpful. They all deserve a 10! Thank you for making us feel welcomed!
Stayed in March 2024
Reviewed: 30 March 2024
Antonio
NamibiaNothing at all
Stunning location in a historic site
Stayed in March 2024
Reviewed: 26 March 2024
Rebecca
United KingdomNothing it is fabulous
Great location beautiful gardens views fabulous staff and plenty of food
Stayed in March 2024
Reviewed: 13 March 2024
Ayesha
SenegalI would have loved to be able to get to the Nubian villages, which are located on the same island, more easily.
Loved the view and the staff's friendliness.
Stayed in February 2024
Reviewed: 8 March 2024
Jennifer
United StatesViews amd.food
Stayed in March 2024
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