10.5 Km Borg ElArab Rd,King Mariout, 99999 Alexandria, Egypt
#11 of 47 hotels in Alexandria
Guests' ChoiceBased on 732 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.1
Facilities
8.6
Staff
8.7
Value for money
7.8
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 January 2024
Irina
EgyptWhile making a tour around the SPA i find out that the massage rooms wasn't cleaned after the previous guests and it's not a good idea to show the guest SPA zone in such a unsightly appearance (with used towels on the floor and unwashed dishes after wedding party). Hope, you'll take it into account.
The room was quite comfortable. Unfortunately there were no sleepers and word robe and other things that should be in a 5* hotel (dental kit and others). But still the stuff tried to solve this problem in a very kind way.
Stayed in January 2024
Reviewed: 11 January 2024
Medhat
EgyptThe check in process took too long
Stayed in December 2023
Reviewed: 3 January 2024
Iftikhar
SingaporeThe location is quite far away, it takes 40-50 min to get to the centre of the city though the place and air is clean and peaceful. So, if you want also relax at the hotel and use swimming pools is a good option. If you plan to go with kids it's better to bring swimming ring with you as the hotel does not provide it or you can but it in their shop. The other thing that really surprised me is that the 5 star hotel does not initially put slippers, cotton pads and etc in the room, you need to ask the personnel for that.
The hotel is good, the personnel is polite. We were allowed to check in earlier. The breakfasts and dinners are good, however it would have been better to have more varieties in meat at dinner time, for example to add seafood.
Stayed in January 2024
Reviewed: 24 December 2023
Moatazradwan
QatarThe only thing that the room was far from the elevator and my mother found it a bit tiring to walk all the distance more than once daily from the elevator to the room.
My recent stay at the Hilton Hotel was nothing short of delightful. Everything from the moment I stepped in until the moment I checked out was smooth and enjoyable. But what truly elevated this experience was the exceptional service, particularly the act of kindness from Mr. Wael, the manager. The breakfast was a true gastronomic feast. An abundance of fresh and delicious options catered to any taste, and the service was attentive and efficient. Every detail was perfectly organized, making for a stress-free and enjoyable start to each day. However, the highlight of my stay came when I absentmindedly dropped my wallet in the lobby. Imagine my panic when I realized it was gone! But thanks to Mr. Wael's honesty and diligence, my fears were quickly quelled. He not only found my wallet but also took the initiative to track me down and personally return it to me. Such exceptional care and professionalism went above and beyond the call of duty and truly exemplified the spirit of hospitality. This experience solidified my positive impression of the Hilton Hotel. It's not just about the comfortable rooms and delicious food; it's about the people who make the difference. Mr. Wael's act of kindness turned a pleasant stay into a memorable one, showcasing the true value of excellent customer service. All the staff were great and Ms. Rowan as well (Relation Manager) was always around the lobby making sure that all is going fine. If you're looking for a hotel that offers not only comfort and convenience but also genuine care and dedication to its guests, then the Hilton Hotel is the perfect choice. And if you're lucky enough to be assisted by Mr. Wael, consider your stay an even greater privilege. Highly recommend!
Stayed in December 2023
Reviewed: 11 November 2023
Najaf
EgyptThey don’t have Garden area.
Its close to my work place in Alexandria so I like the location.
Stayed in August 2023
Reviewed: 22 October 2023
John
EgyptThere are some people not supportive nor polite in their dealings with the guests.
- AC - Pool view - Iron and its table - The room door system
Stayed in October 2023
Reviewed: 21 October 2023
Gheorghe
RomaniaAs during my first stay, there were issues with the maintenance of the shower. This time the handle of the shower tap was missing. Printed toilet seat band as evidence of being sanitised was missing.
Very good assortment, fresh and tasty. Would prefer other types of bread, not only made of wheat, due to gluten intolerance.
Stayed in October 2023
Reviewed: 21 October 2023
Ali
Saudi ArabiaLocation
size of the room
Stayed in October 2023
Reviewed: 17 October 2023
Dario
CroatiaThe room (050) wreaked of mold.
The hotel is far away from the city center, however that offers slightly cleaner air than in the rest of the city. The hotel has plenty of amenities and is well kept. The prices are reasonable and the staff is friendly.
Stayed in October 2023
Reviewed: 1 October 2023
Hassan
TurkeyPool isn't deep
Breakfast is nice, the bed is comfy and above all the workers are great
Stayed in September 2023
Reviewed: 11 September 2023
Rasha
EgyptWeddings are v noisy with high loud speekers and to v late hours and all rooms are distrubed w noise this is a relaxing hotel not a wedding hall, so either weddings to finish early, or loudspeekers to be lower, or weddings to be in a seperate place In addition check in was v late, and house keepers were not enough to finish on time which made guests nervous and reception v crowded w lauggage and guests
Facilities, relexation, welcomming, executive launge was developed and quality of food was v good
Stayed in September 2023
Reviewed: 6 September 2023
Omneya
EgyptThe pool and the spa are amazing. And honestly the most friendly staff and very helpful. Always a great stay.
Stayed in September 2023
Reviewed: 31 August 2023
Essam
Saudi ArabiaNothing
Great hotel with great staff
Stayed in August 2023
Reviewed: 25 August 2023
Ahmed
EgyptParking is for charge
Cleanliness , facilities
Stayed in August 2023
Reviewed: 8 August 2023
Virag
GermanyThere were less Vegan or Vegetarian options. This can be improved. Also basic amenities like slipper (Tiles floor was damn cold) or bathrobs or vanity kits or shoe polish were missing. This are normally provided from equally priced or other chain of hotels
Stayed in August 2023
Reviewed: 6 August 2023
Abdullah
United Arab EmiratesAC in corridors Cleaning of the carpets in the corridor Additional beds were not in good condition
Food Pool Outdoor space
Stayed in August 2023
Reviewed: 29 July 2023
Ibrahim
EgyptCheck-in, room was not ready till 4:15 pm Parking is not free
Staff, cleanness, breakfast
Stayed in July 2023
Reviewed: 19 July 2023
Tarek
EgyptAlways Late check in but we got a late checkout instead
Great stay .. very good food .. very polite stuff .. thank u for everything
Stayed in July 2023
Reviewed: 17 July 2023
Rami
KuwaitNo shampoo. No enough towels.
my friend had his wedding the venue of the hotel
Stayed in July 2023
Reviewed: 9 July 2023
Ashraff74
United Arab EmiratesFamily rooms view facing the parking
Service was great , nice stuff . Food quality is good . Pool restaurant great spot
Stayed in July 2023
Reviewed: 6 July 2023
Tarek
EgyptLate checkin at 3.00 pm
Very nice hotel, wonderful pool and amazing spa. Kids area is very poor. Excellent breakfast.
Stayed in July 2023
Reviewed: 4 July 2023
Werner
AustriaThis hotel is a very demanded wedding location. Watch out to get a quiet room away from all the noise of the various parties.
Stayed in May 2023
Reviewed: 2 July 2023
Mohammed
Saudi Arabiathere was a wedding that day and it kept running till 2 am, there was no good insulation and we were not able to sleep until the wedding finished
good heated swimming pool, the beds were comfy.
Stayed in April 2023
Reviewed: 26 June 2023
Sosana
United Arab EmiratesThe corridors of the Hotel were however the dirtiest I have ever seen in all Hotels that I have stayed in.
The breakfast was good and the attention of Aya to the guests was superb. Your dining room staff led by Aya ere brilliant. You should make Aya in charge of the cleaning her attention to guest is superb. The staff I interacted with were very helpful.
Stayed in June 2023
Edinburgh, UK
Kala Nera, Greece
Tirana, Albania
Curitiba, Brazil
Ha Long, Vietnam
Enshi, China
Rome, Italy
Rīga, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content