Al Montazah Palace, 99999 Alexandria, Egypt
#19 of 54 hotels in Alexandria
Guests' ChoiceBased on 2580 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.3
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 18 September 2024
Ashraf
EgyptDinner
Location
Stayed in September 2024
Reviewed: 12 September 2024
Haitham
QatarThe hotel needs renovations especially path rooms
Location the staff and the view The hotel clean
Stayed in September 2024
Reviewed: 8 September 2024
Leheta
EgyptThe beach the sea was very dirty ? And the pool is very small.
The location, the facilities.
Stayed in August 2024
Reviewed: 6 September 2024
Mohamed
EgyptBeach not that good
Cleanliness, food, service ,view
Stayed in August 2024
Reviewed: 1 September 2024
Khaled
EgyptNo thing
The staff was very polite and helpful
Stayed in September 2024
Reviewed: 1 September 2024
Mena
United KingdomThe Misr bank ATM machine stole my money and didn’t dispense cash :(
Everything
Stayed in August 2024
Reviewed: 27 August 2024
Hazem
GermanyThe view is just a small bay, beds are uncomfortable, food is quite bad for the prices
The area is great, very exclusive, staff are great
Stayed in August 2024
Reviewed: 27 August 2024
Andrew
United StatesThey did not provide any type of breakfast due to book it through booking.com. They said we don’t provide breakfast if you make reservation with booking.
Was nice access and was very clean.
Stayed in August 2024
Reviewed: 26 August 2024
Maryan
JordanThe hotel is located in the Montazah garden area, a true oasis in Alexandria, we got a lovely room on the Higher floors and could see the Beaufitul King Farouk palace right from our balcony, not to forget the marvellous sea view, especially at sunset. The hotel is also near the Tea Island and one can get there by the free shuttle service offered by the hotel, its location is truly beautiful and highly recommended for someone looking to see the Palace, the sea and Tea island. The Montazah garden area is truly exquisite and we enjoyed taking a night stroll, the area is very safe and you can enjoy the marvellous sea view.
Stayed in August 2024
Reviewed: 24 August 2024
Moh_medhat
EgyptThe sea water is not very clean, which is not the hotel responsibility. The water sports rentals were a bit pricy.
The Location and the around landscape were stunning, the reception and facilities are decent and the pool was relaxing. The restaurants prices are reasonable.
Stayed in August 2024
Reviewed: 22 August 2024
Ramy
EgyptThat my reservation didn't include breakfast As been told by reception member (( its not possible through booking software to make a reservation with breakfast and that the app Only Shows (( available breakfast )) ) I mean the money will be paid On booking reservation or at the stay ( the remaining value for food ) so why don't deduct it at first step Why to wait to add it later, upon arrival
Art, Staff attitude and hospitality The view Location
Stayed in August 2024
Reviewed: 14 August 2024
Shiraz
United Arab EmiratesTaking into consideration the age of the hotel, the cleanliness of the bathrooms and the rooms is very poorly managed. The housekeeping and maintenance of the premises should note that the hotel itself needs to be seriously renovated and cleaned more regularly as almost everything is outdated (e.g. the toiletries are of poor quality, the shower curtains need to be replaced, the faucets and handles are all rusted, the room telephones are sticky to the touch). Overall the standard of cleanliness and hotel maintenance did not meet my expectations in relation to the price paid.
The historical aspect of the whole property gives the hotel an authentic aura. The communication between staff and guests is smooth and friendly especially the guest relations staff.
Stayed in August 2024
Reviewed: 13 August 2024
Mai
EgyptBathroom cleanliness
View Beach
Stayed in August 2024
Reviewed: 12 August 2024
Dan
EgyptBeautiful scene and sea view
Stayed in August 2024
Reviewed: 11 August 2024
Emad
EgyptNo open buffet at dinner to allow us to choose healthy food.
Staff room view breakfast beach
Stayed in August 2024
Reviewed: 11 August 2024
Raef
United KingdomBathrooms needs to be upgraded
Sea view and hospitality
Stayed in August 2024
Reviewed: 10 August 2024
Dahlia
EgyptBeach needs improvement
Spacious room,spectacular view, very clean
Stayed in August 2024
Reviewed: 6 August 2024
Mohamed
United Arab EmiratesSea is too dirty
Staff. Food quality
Stayed in July 2024
Reviewed: 29 July 2024
Ehab
BelgiumFood could be better!
Everything was perfect!
Stayed in July 2024
Reviewed: 29 July 2024
Yasser
EgyptI tried to call the reception , Assistant Manager and emergency numbers via the room phone but no response.. This was unexpected!!
Location
Stayed in July 2024
Reviewed: 29 July 2024
Mohamed
EgyptWater of the sea , unfortunately wasn’t clean
Marvellous view
Stayed in July 2024
Reviewed: 27 July 2024
Hala
EgyptThey have to renew Bath rooms and have sand beach and clean sea.
The view.
Stayed in July 2024
Reviewed: 26 July 2024
Redha
BahrainBeach access to be more comfortable
Location is amazing
Stayed in July 2024
Reviewed: 20 July 2024
Khaled
QatarWhile Helnan Hotel shines with its excellent location and historical appeal, the service speed needs improvement. Room service and housekeeping responses were notably slow, often requiring multiple calls to address my needs. Enhancing this could greatly improve the overall guest experience.
My stay at Helnan Hotel was outstanding, thanks to its excellent location, historical charm, and the wonderful reception team. The hotel combines convenience with a touch of history, making it a memorable choice for any traveler. The welcoming and efficient service from the reception staff also made a lasting impression. Highly recommended for its blend of heritage and hospitality.
Stayed in July 2024
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