Puškini 6, 20308 Narva, Estonia
#52 of 80 hotels in Narva
Guests' ChoiceBased on 570 hotel reviews
8.4Cleanliness
8.7
Comfort
8.4
Location
9.3
Facilities
8.2
Staff
9.1
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Giudalberti
ItalyIt would be nice to have air-conditioning, but thankfully our room had at least a ventilator which helped.
The location was really good, easy to access, park and go for a walk around town. The room was freshly renovated and quite large, we really enjoyed it. Unfortunately we didn't use the spa, but it looked amazing. The staff were very kind and welcoming.
Stayed in June 2024
Reviewed: 18 June 2024
Ladvik
EstoniaNo airconditioning, so room can get hot. Also street side rooms can be loud at night if to keep windows open.
Good location - everything walking distance away. Room was clean and cosy. Spa was decent - good place where to relax muscles after walking all those museum stairs.
Stayed in June 2024
Reviewed: 15 June 2024
Elena
FinlandNo teapot in the room, and no fridge. Our room located next to the elevator, and door to the room was not a soundproof one, therefore we could slept only between 23.30 PM and 6 AM, that was too little.
Great location, our room was clean and cozy. Beds were comfortable. Breakfast was just fine.
Stayed in June 2024
Reviewed: 13 June 2024
Philip
United StatesThe staff is friendly and helpful. The location is very good; close to the castle and to places to eat. The hotel restaurant is good and the staff there also very friendly and helpful. This was an excellent place from which to visit Narva and its environs.
Stayed in May 2024
Reviewed: 3 June 2024
Aleksandra
EstoniaThere was no air conditioner in the room.
Well located, clean and polite hotel. Spacious rooms, lots of light and air.
Stayed in June 2024
Reviewed: 17 May 2024
Nele
EstoniaThe room was extremely hot from the sun and there was no air conditioner or temperature control.
Central location, friendly staff
Stayed in May 2024
Reviewed: 16 May 2024
Toomasq
Estoniapleasant staff, very nice SPA, very good restaurant
Stayed in May 2024
Reviewed: 15 May 2024
Markus
FinlandThe room was pretty basic.
Clean room, lovely spa, very good breakfast, close to the railway station and the castle, friendly staff.
Stayed in May 2024
Reviewed: 13 May 2024
Kostas
EstoniaBreakfast was moderate. We could hear people talking in next room.
Excellent location.
Stayed in May 2024
Reviewed: 27 April 2024
Brundel
GermanySauna 14€ is too expensive
Breakfast was great, they have a bar, WiFi is good, location is near the bus and train station
Stayed in April 2024
Reviewed: 23 April 2024
Irina
RussiaVery helpful stuff, tasty food at the restaurant and a very nice spa, though the swimming pool was missing
Stayed in April 2024
Reviewed: 18 April 2024
Pilvi
FinlandLunch wasn't served during our stay, but we managed.
Breakfast was good. Room was upgrated without asking. Friendly staff.
Stayed in February 2024
Reviewed: 5 April 2024
Softcore
EstoniaSoviet building
All ok, cozy place
Stayed in February 2024
Reviewed: 9 March 2024
Kassie
United StatesThere really isn't much to complain about. The hotel restaurant only had one real vegetarian meal option- it was ok, but there were plenty of other places around to eat at.
The daily breakfast buffet was descent for what you pay for. It was the same every day, but I can't complain- the porridge was delicious! They also had scrambled eggs, cereal, pastries, toast. The coffee machine was also good. The location is EXCELLENT. A five minute walk from the five-krooner viewing platform and from the promenade. I can imagine in the summer the promenade/beach gets very busy. The hotel is really in the center of things, everything was very walkable from here. We didn't use it, but the new spa also looked good.
Stayed in March 2024
Reviewed: 7 March 2024
Elena
IrelandThe water in the toilet after the shower, which had to be cleaned.
The location and breakfast were super! The room was Ok. The only thing missing was the sockets near the bed.
Stayed in March 2024
Reviewed: 16 February 2024
Olga
Italy-
Clean, convenient location, good restaurant
Stayed in February 2024
Reviewed: 15 February 2024
Serge
GermanyNice breakfast
Stayed in February 2024
Reviewed: 12 February 2024
Ju
ChinaThe toilet smells bad, the facilities are poor, and especially, the breakfast, almost all the plates are empty, there is almost nothing to eat
Friendly staffs, good location, clean room
Stayed in February 2024
Reviewed: 4 February 2024
Tatjana
FinlandThe room needs renovation, as the leather sofa was quite worn out and torn at the edges. Also floor carpet was really worked and stained. Not much shelf space in the bathroom, although it was a sauna suit .
Staff was very helpful and friendly. Room was very specious and clean
Stayed in January 2024
Reviewed: 31 January 2024
Alari
EstoniaBreakfast was very good
Stayed in January 2024
Reviewed: 27 January 2024
Jonathan
United KingdomGood location, excellent restaurant, friendly staff
Stayed in December 2023
Reviewed: 24 January 2024
Anton
EstoniaTasty breakfast, sauna in the room
Stayed in January 2024
Reviewed: 7 January 2024
Roman
United KingdomLocation is great, near border and train station, easy to get to Tallinn. Receptionist was very friendly and helpful.
I think price for single bed is bit high.
Stayed in January 2024
Reviewed: 30 December 2023
Andrei
FinlandThe beds are comfortable, but a little narrow for me However my height is over 190. So it could be just my problem)
The room is quite large and comfortable. Everything what we need was inside. The breakfast is varied and even a vegan can find something to eat
Stayed in December 2023
Chorley, UK
Belp, Switzerland
Port Alfred, South Africa
Fayetteville, USA
Znojmo, Czech Republic
Viterbo, Italy
Horní Malá Úpa, Czech Republic
Golfo Aranci, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content