There's bugs in the room sheets and blankets my girlfriend got bitten by bugs

The food was good.

Stayed in November 2024

The hotel is well maintained but some areas smell like mold as the air is very humid. You should have a look into this; Staff were nice and friendly, but the service would be better if you tip them. Staff automatically would speak Spanish without asking if we understand; A gardener was “offering” us a coconut water and then asked for 3USD; Front/reception staff: needs to be improved. There was a misunderstanding about the Uber rides, if they could come into the hotel or not. They actually can come in. If you are coming into the hotel, you can use Uber X or Select. If you calling them, to leave the hotel, you can only select Uber Select. Uber X are not allowed; The Evening shows (after dinner): we found the boring. Needs to be more lively; The hotel doesn’t allow any visitors, even if they want to pay :( we had friends in other resorts, and we could only see them at theirs;

The resort is huge and well maintained. There is a lot of places, around the resort, where you can get food and drinks; The quality of the food was amazing. All very tasty. We’ve only been to the buffet restaurant as we wanted to try different food/styles. There are À Lá Carte Restaurants, if you prefer; The room as huge and quiet. We also had a mini bar for ourselves, including 4 big bottles of spirits; Staff’s quick service; The beach was the best part. We loved it!! So clean and tropical! We walked around the beach and all of them are really good; WiFi connection was pretty good; We came/went from/to the Airport via Uber, which was safe and pretty cheap. You just need to show your booking e-mail, at the main gate. The hotel’s water slides were amazing! We loved it. Also there is a 24h Doctor, Gym, Shop & Spa. You are also able to visit other Riu’s hotels, nearby. They are one after the other. Location: 20 minutes away from Coco Bongo and 30 minutes away from the Airport. There are tours available to purchase. Will defo comeback to Punta Cana, and stay with Riu.

Stayed in October 2024

They speak spanish to us even we told them we don’t speak spanish , I was Moroccan and they thought i was hispanic shame to speak Spanish

It was so clean !! And the service amazing nice staff

Stayed in September 2024

They need to adquire experience in the service. It is too new, there is so much to improve. There is no music at the pool and beach area, the employees does not know the places in the hotel(because they ahacw no training to know that information) Every employee work hard in their tasks but they need the enforcement of the leaders to teach them the basic for the success of the hotel.

Is pretty and comfortable

Stayed in September 2024

My friend was injured and the staff was not trying to accommodate her. They would not give us any bandages or anything to help with the injury.

The property was clean and the people was friendly

Stayed in September 2024

Everything was wonderful, I will be going back next year

Stayed in April 2024

I suggest they need trolleys to take people to there rooms very far away

Love the pools and activities.

Stayed in April 2024

It looked a little rundown from the outside. The rooms could use some updating.

Beautiful location, very clean. Great food and drinks. Friendly staff.

Stayed in March 2024

When the air came on it had a smell

Area pool food

Stayed in April 2024

Food at the themed restaurants is subpar. Additionally, the infrastructure is quite old. The disco has no vibe whatsoever.

The staff at the lobby/reception was extremely professional and helpful. The water park and the pool party were both great. We loved it there.

Stayed in January 2024

Very easy to navigate the property and always plenty of beach chairs available. One of the best beaches in the Caribbean—soft sand, good swimming area and gentle waves. Restaurant staff were very helpful and friendly! The kids had plenty of things to do. This is a great destination for groups with different ages.

Stayed in March 2024

Rooms and most of the staff

The Beach is amazing, the property is outdated

Stayed in March 2024

price change

beaches

Stayed in March 2024

I didn’t like the fact that the waterpark was out of order which was kind of disappointing because that’s the main reason I booked this hotel. So in a way I felt like I lost because there were other hotels with the same amenities, and I chose not to book with them because they didn’t have a waterpark. It would be nice if hotels would put this information on their website or notify booking that their water parks are not in order.

The food was great, and the staff members were very friendly and helpful. I also liked that. They decorated the room for my daughter‘s birthday.

Stayed in March 2024

The facilities are a bit dated.

It is a beautiful location. Hotel is a little dated as I expected. The food was fine. I never expect excellence at an all inclusive. The staff was generally quite friendly, the weight staff was hit or miss sometimes. It is really a value, but I would say that the entertainment was lacking. The beach was beautiful.

Stayed in February 2024

Couldn’t use the Jacuzzi on our deck for three days due to the drain not being able to close. Called several times but didn’t get resolved for three days. Had to flush the toilet in the room by taking the top off the tank and manually pulling the plug…no one came to repair it. Had strangers in our Jacuzzi (once it was finally fixed), took Security a long time to come and chase them out.

Food was very good Grounds were beautiful

Stayed in March 2024

Food, drinks

Room wall was damage. And toilet was broken.

Stayed in March 2024

We were unable to get a room suitable for my husband who has mobility problems. No grab bars in shower or toilet. They did give us a room near the lift and there was a walk in shower.

Really enjoyed the meals that were excellent. The beach is beautiful with lots of games and classes through the day. Lovely pool. On the whole the staff were friendly and helpgul.

Stayed in March 2024

Food

Pools and Bars

Stayed in March 2024

The food lunch/dinner was bad. I don’t like that they don’t have shuttles to take you to their entrance since they didn’t allow taxi on the property you have to take a cab to the entrance to meet your transportation, which is very senseless.

The place was to die for. The place is amazing the pool party, the beach. The hotel itself was beautiful. The breakfast was excellent! It’s the only food I enjoyed really. The food was bad.

Stayed in February 2024

Nothing

All inclusive

Stayed in February 2024

Cons: - very little ameneties in room. No extra towel, no new conditioner after the first one was used up. Nothing extra as you would get in similar allinn's - the staff was extremely unkind and was expecting a tip for literally everything. Even the towel guy! I went to thr poolbar to get myself a coke and was treated rude cause usually people from the States tip for every drink so they expect you too. Issue is I don't want to tip just yo get them smiling to you. It should be the other way around: you tip because you get a good service. - open buffet restaurant was limited in choice - aquapark is located far as it is shared with 5other riu hotels, our kids didn't like the slides either, so it was an unnecessary walk in the end - no lifeguards at the pool or sea Summarized, when compared to all in hotels in other countries I found this one below the average. Itwas not bad, but was less than others.

Pros: - very nice beach - many a la carte restaurants free of charge - nice lobby area with bar & cafe to sit and relax - if there's roomavailable option to late checkout for small fee - nice pool

Stayed in February 2024

No smart tv We weren’t able to watch tv extremely bad signal and no chance to connect cellphones Bad quality and old tv Few pillows without comfort

Staff Fun Bar

Stayed in January 2024

Construction

All inclusive

Stayed in February 2024