Avenida España, Playa El Cortecito, Bavaro, 23301 Punta Cana, Dominican Republic
#85 of 132 hotels in Punta Cana
Guests' ChoiceBased on 619 hotel reviews
7.5Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
7.7
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 14 June 2024
Maciek
United KingdomSmell in the room from the drains No body lotion in the bathroom. Problems to operate tv
Location,food, great choice of meals and drinks
Stayed in May 2024
Reviewed: 13 June 2024
Victoria
United KingdomThings seemed a bit unorganized. There weren't enough staff at the check in. They got my room wrong and I had to wait at the top of a residency building in the heat for a long time when I arrived with my luggage waiting for someone to sort it out. The lighting in my room was awful.
Good choice of food at breakfast. Facilities were excellent.
Stayed in June 2024
Reviewed: 9 June 2024
Thaynara
United StatesI HATED the food! I had read several bad reviews and even so I tried to give it a chance, but I reinforce the food and the service are terrible! And look, I went out of season in June, July and August, it must be horrible! Let’s go to relax, enjoy the holidays and get stressed... the food is horrible, even from the restaurants we schedule to go at night. And we took the food, we sat down and when we finished they will serve us the drink. COCA tastes like juice because it’s totally gas-free! I had a problem with the bathroom, it flooded the shower when I was taking a shower and from the 5 days I stayed there, 4 the shower was a problem and it took hours to solve. The pool they say there are 7 pools, but all are interconnected and the water is hot!!! And there it’s super hot even on cloudy days I got a thermal feeling of 36 degrees and the hot pool doesn’t cool at all! I’ve already stayed in all inclusive in Cancun and other places, but this one the service and the food were the worst!!!!
I loved the way the hotel was built, I thought they enjoyed the place very well, they explored the pools and the rooms very well. The beach is amazing! Clean and lovely view! The animators are very cool and funny,The liveliest night was karaoke!
Stayed in June 2024
Reviewed: 31 May 2024
Paola
ColombiaThe staff is not friendly, they are super slow at the restaurants
It was clean, the food was good, the activities were nice
Stayed in May 2024
Reviewed: 19 May 2024
Diana
United StatesVery green. Very good location.
Stayed in May 2024
Reviewed: 12 May 2024
Villeneuve
CanadaFood
Location, beautiful beach, resort
Stayed in April 2024
Reviewed: 11 May 2024
Elizaveta
Dominican RepublicThe food was so good. And rooms are very clean and comfortable. But ALL THE STAFF is very bad. Always looking bad and limiting the drinks. Even a glass of water.
Stayed in May 2024
Reviewed: 11 May 2024
Elizaveta
Dominican RepublicAll the stuff. All the employees were always showing a bad attitude. ALL OF THEM
The room is very confortable. The food has very good quality.
Stayed in May 2024
Reviewed: 7 May 2024
Melonie
United StatesCheck in time : I waited in line for over an hour to check in and there was only 3 people ahead of me.my bathroom door was broken when I arrived and could not lock they never sent anyone until the 2nd day of my stay
Iiked the fresh omlet station I wished some of the choices for breakfast changed it was the same thing everyday
Stayed in April 2024
Reviewed: 4 May 2024
Jenelle
United StatesThe pool in the front was cloudy and uninviting. Checkin took 2 hours (way too long). Felt badgered to get a massage or do a presentation. Had a group birthday dinner that took 4 hours because the staff tried to bamboozle us into paying $85 per lobster tail after changing the price multiple times. Food at restaurant near the beach was not good. Literally gave us tuna out of the can. Challenging making reservations for any of the specialty restaurants. Shower was good but sprayed water all over the floor because of the half door. No washcloths were provided.
The beach was nice though it had a lot of seaweed. The water was gorgeous. I like that there were multiple pools. The room was also nice and spacious. Buffet was good. Love that they have golf carts to take you back and forth when needed. We were in building 11 far from the beach so it made a difference.
Stayed in April 2024
Reviewed: 1 May 2024
Helene
CanadaWe had an issue with the air conditioning caused by the employee who set it too low at our arrival, the AC unit kept working and stopped on the third day and leaked water all over the wall and the floors. It was finally fixed but needed multiple calls. The maintenance staff needs to communicate better.
The resort is very clean. The beach is beautiful.
Stayed in April 2024
Reviewed: 15 March 2024
Dawson
United StatesThe water in bathroom smelled and hot water was sparingly.
Every laughing was right there so no need to leave resort
Stayed in March 2024
Reviewed: 14 March 2024
Kendall
United Statesthe food was overall "not great" but worse than that 4 people I know including myself got violently sick; at first I thought it was food poisoning since I was the first one to get sick and no one else ate what I ate, but now 3 other people are sick and one was going to the hospital last night; it is believed we all contracted the norovirus; missed an entire day of vacation in my room throwing up and with diarrhea
Resort was very nice, water and beach were gorgeous and Booking.com was FABULOUS as was the transportation service we used - Hello International
Stayed in March 2024
Reviewed: 10 March 2024
Alexi
United StatesIt often took a while to get a drink, usually 10-30 minutes, even with tipping the bartenders throughout our stay. The bars would also frequently run out of kinds of alcohol as early as 12pm. We did not mind as much because we are not picky, however for an all inclusive this was the only negative.
The staff were all very friendly and made the experience enjoyable. The rooms were nice and exceeded my expectations. There were security guards and cameras everywhere making us feel very safe. The food was what you would expect but all very eatable and we all had no complaints in comparison to what we heard and saw from other resorts. Overall I would recommend this resort!
Stayed in March 2024
Reviewed: 18 February 2024
Ian
United KingdomRoom s were spacious , tired and lacked attention around the edges . The cleaning regime was patchy - noting some days ladies hair on the floor then other days not ( We have short shaved hair) however If you increased the tip the room was cleaned better - yet the rooms were comfortable. Tipping fatigue has hit this resort - For many staff you're not tipping for an excellent service provided but you are tipping to get a service . You could see staff glancing at hands to see if Tips were coming and then that would depend on how good the service was or not. Staff not involved in the tip chain were excellent -
The grounds, Reception area , beach , restaurants excellent . Food varied with an excellent choice of fish, meat and vegetables and excellent choice of sweets. Pool and entertainment staff energetic and welcoming. The restaurants and food was good - not excellent - with a good selection of restaurants . Pool areas and public areas well maintained and the pool cleaned and tested frequently.
Stayed in January 2024
Reviewed: 10 February 2024
Dan
United StatesFood And as a single getting servers attention
Location was fine
Stayed in February 2024
Reviewed: 23 January 2024
Mely
ColombiaN/a
I like the service, beautiful beach and food was very good
Stayed in January 2024
Reviewed: 15 January 2024
Denis
CanadaFood at the main buffet !! The pillows have a strange smell Drinks taste different from a bar to another Wifi wasn't working all the time in my room
Everything exept the food at the main buffet
Stayed in January 2024
Reviewed: 2 January 2024
Alissón
PanamaMy mother found a cockroach in the room
The staff
Stayed in January 2024
Reviewed: 3 December 2023
Heather
United StatesRan out of beer and liquor at the Royal Bar a few times.
Stayed in December 2023
Reviewed: 27 November 2023
Edna
United StatesRestaurant food labels missing Never offered coffee with a spoon. Always had to ask Staff avoids eye contact in restaurant Watered down drinks Horrible wine
Punta Cana Design of resort
Stayed in November 2023
Reviewed: 26 November 2023
Mia
United StatesThe spa was extra. Archery was hard to find. Other than that, everything was great! Wifi kept going in and out when I wasn’t in the room (breakfast, dinner, beach, etc).
Our own beach, spacious rooms, plenty of food and drinks options. Very clean, lots of things to do, staff was patient with non-Spanish speaking clients. Friendly staff, great housekeeping
Stayed in November 2023
Reviewed: 25 November 2023
Heather
United StatesRan out of things at the bars and service at the buffet was almost non existent but we were ok with getting our own drinks.
Beautiful beach lined with palm trees. Staff is wonderful and accommodating. Suite was large and air conditioning was nice and cold. Royal level made our trip!!
Stayed in November 2023
Reviewed: 4 November 2023
Irma
United StatesWas not cleaned The air conditioner was leaking all the time and did not cooled.
I was invited by a friend
Stayed in November 2023
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