the resort is HUGE and takes forever to get around. We probably spent 2+ hours per day of our vacation just getting around from our room to the pools and back (for example). You'll probably spend at least 30 minutes getting to the restaurants or main boardwalk (where most of the restaurants and entertainment are located) each and every meal. Expect more time depending which of the countless huge buildings your room is located. They do have a guest trolley system that is efficient and works well, but it's still a lengthy endeavor to do something as simple as get from your room in building 8C to the beach or pools. Seriously, bring walking shoes. It's HUGE.

Great pools and beach. Staff exceptionally friendly and well-trained. Lots to do.

Stayed in August 2024

The room air conditioner was not working properly. We were told twice they were sending someone but never came. There were roaches in the hallways. One day it rained a lot and they had buckets around the area to pick up the water falling from the ceiling.

I really liked the pools. The food was okay.

Stayed in August 2024

It needs renovation in some places, but the hotel is working on it.

It has a lot of different amenities, pool, bars.

Stayed in August 2024

Too big, it’s necessary to have more cars that transport people From point to point.

Everything.

Stayed in July 2024

Resort grounds are huge and there is usually a long wait for a trolley.

There are many activities to participate in.

Stayed in July 2024

I didn’t like that there are not many indoor options for adults to lounge, listen to music and drink besides the casino. It is a family resort so I understand that, but I wish more of the night activities were more adult oriented.

I liked the room and its amenities. I liked the many options for pools and the beach setup. Also, easy access to many of the bars.

Stayed in July 2024

Food wasn’t great, unless you went to one of the ones you had to pay for. The Brazilian restaurant is so hot it’s uncomfortable to eat there they also only had 2 cuts of meat and was either raw or over cooked. The lighting in the room is awful it’s like a dungeon and the AC wouldn’t stay cool. No flexibility we booked a wine tasting for Wednesday and we missed it due to illness from the weather and they were not willing to give me a credit

I initially loved that there was a lot to do

Stayed in July 2024

The restaurants closed early, about thirty minutes past the dinner rush. At 8:45 we couldn’t be seated even though the restaurant was supposed to be open until 10. Twice.

The room was great and there were plenty of pools and beach access.

Stayed in May 2024

Could have more variety of restaurants and availability rather than waiting for hours

Beach and pool area

Stayed in June 2024

Food could have been better.

I liked that there were so many pools. Ramona at the Guitar pool gave us the best service.

Stayed in May 2024

Was a bit pricey in comparison to other hotels. Also, everything was expensive inside the hotel.

Food was delicious, and there were variety of restaurants. The room was spacious and clean. Comfy as well. The pools were amazing. But the walking distance from my room to the pool was quite long, there was transfer service but I couldn’t make it on time.

Stayed in May 2024

The balcony ceiling of the rooms were caving down on us.

Absolutely beautiful! The staff never stop working to make it perfect.

Stayed in May 2024

Food was so so & check in - despite several notes to keep our rooms together - took quite a bit of time. Allowed early check in so that was good

Spacious & didn’t feel crowded

Stayed in March 2024

A/c in room poor

Isla was great for breakfast

Stayed in March 2024

On Tour Transport service that Hard Rock uses from the airport to the hotel is horrible!! Don’t use it. Impanima restaurant was horrible. Only two guy walking around with meat sticks for a whole 100 seat restaurant. By the time they come by with sqewers your full from the food from the buffet by the time the next cut of meat comes around. There are workers and their golf carts all over the driving all over the guest walkways. I think hotel should have service roads for workers. I think Hard Rock Punta Cana food is a bit lackluster. It can use international consultants to teach the resorts chef how to cook their internationally tailored Foods. It’s a 4 star property at best that can use a little American Hard Rock Hotel management. People serving food need to wear gloves when handling food.

The property was great. Pools were awesome. Room service was great. Toro restaurant was good House cleaning takes care of your room everyday and do a good job. Yuo Yuo Asian restaurant is good Minibar service was on point. Room provided by hotel was right by the pools and beaches.

Stayed in February 2024

I couldn’t get a sunbed Also Our children’s bed was not made by room service As we were there for one night I did not realise I would have to ask

Atmosphere was great lively and fun The room was fantastic we had an amazing upgrade Blew us away

Stayed in December 2023

Service and organization. We reserve a concierge room and on the 4th day after we claim, the assistance appear. Air conditioner didn't work, housekeeping really slow they made the room after 18pm and we had to change the liners because they smell a lot.

Facilities are great, main lobby, restaurants, pools and beach was wonderful. Huge hotel, really good.

Stayed in December 2023

The presentation trying to get us to purchase property was horrible. The team tried to pressure us to purchase and it took up most of our day. Unacceptable.

The rooms and dinner selections were great.

Stayed in December 2023

we had a very rude waiter in the mexican restaurant

lots of fun things to do with kids

Stayed in October 2023

Everything was good just in our room we had a roach

Beautiful property near the beach food was excellent it’s very big but they have trolleys to take people from one end to the other . Staff is good and rooms were big and clean

Stayed in October 2023

They insist too much on getting the Legendary Package. Even when we were leaving the hotel there was a girl offering a discount which we denied also multiple times. It’s ok offering the discounts, packages, etc, but it’s not comfortable when they keep offering things after you said no many times.

We loved the food, drinks, pool, service

Stayed in September 2023

N/A

Everything was on point

Stayed in September 2023

Distance to every thing far. Leaving: it was raining . Our outside taxi left us because we got there 30!min late maneuvering to get there after learning checkout was at a different location from checking in . The concierge was nice in helping us to use the atm to money for a new taxi . Was very frustrated.

Beautiful

Stayed in September 2023

Not enough trolley, floatings for the water park and lazy river. The personal assistant was not proactive. Theres is not signatures drinks and the air condition in the rooms and the restaurants was not working properly.

Spacious! Variety of options

Stayed in July 2023