The AC had a leak and all my aunt’s clothes got wet, the room had water everywhere

It was ok

Stayed in September 2024

Our A/C was not 100% functioning, I asked for maintenance and the guy never showed up. The buffet is TOO SMALL, omg it felt so crowded and needed to wait long time for the food. I couldn’t make a reservation the first night because the app didn’t worked and the CS was never there.

The room was comfortable, Oregano restaurant was amazing and everything was close.

Stayed in September 2024

The AC unit was working except we couldn’t get to adjust the temperature it was freezing we had to open the balcony door to balance the temperature. Also our bathroom shower head was broken.

Staff was very helpful and kind

Stayed in September 2024

Not to many variety of food in the buffet

Beach was so beautiful, pools were clean, everything was near, Italian restaurant was great

Stayed in September 2024

Loved the salmon and cream cheese.

Stayed in August 2024

Nice place but it was a big water lik from the bathroom ceiling and we reported it and nobody care. But I like the place

Stayed in August 2024

La discoteca, los shows

Espuma party

Stayed in August 2024

No bar on the pool

Beach and pool

Stayed in August 2024

I had to wait over an hour because my room was not ready at check in time and I didn't even receive anything for the wait as a compliment

Stayed in July 2024

Our rooms had some issues, nothing mayor.

It's small, don't have to walk for minutes to get to your room. Food was good

Stayed in July 2024

We had a little issue with our room refrigerator but we brought it up and it was changed right away so technically the problem was solved.

I really loved the tranquility of the property. It being more private is so nice.

Stayed in July 2024

Food

Accommodations and location

Stayed in April 2024

The rain, not their fault lol.

Great first all inclusive. Very attentive.

Stayed in May 2024

The room was very comfortable, and some of the staff was really friendly. Housekeeping did a great job cleaning the room the water was nice and hot always, buffet food was ok could have been better but was not horrible.

Stayed in May 2024

The room st all

Stayed in April 2024

I thought there would had been a designated smoking area. I not a smoker and you had people coming next to you while relaxing pool side . Then putting the cigar out on the ground next to the pool to get kicked inside the water. For that kept me out of the pool.

The room and food was very good and first impression are lasting.

Stayed in March 2024

Not enough restaurants or nightlife for adults. Too many”members only” places that they tell you about when you book.

Friendly staff/clean

Stayed in March 2024

Amenities seem a bit dated and casino lacks tables games like craps, three card poker, etc. Expect to pay for top shelf liquor unless you become a "member" of their resort program which would grant you access to 'members only amenities,' even if you intend to pay for the adult-only related up charges. I found this quite disappointing as most drinks seemed to be watered down, and the 'membership' upgrade does not appeal to me as there are so many other resorts to explore across the Dominican Republic that already provide these experiences in the base-price. I found the membership and soliciting of this membership to be quite annoying as I already paid for my room and simply wanted to enjoy my stay, not be pushed towards purchasing an upgraded experience after already having paid for an upgraded room. Emotions should strive to ensure guests have an amazing first-time experience with access to as many amenities as possible in order to make the experience everlasting, making it desirable to return. The 'membership' program does the opposite, making it less likely that I return to Emotions. The beach was very dirty with seaweed, and further down the beach, there was a lot of noticeable plastic garbage. We were disappointed at the overall cleanliness of the beach and moreso disappointed to experience the consequences of ocean pollution first hand. We ended up using the beach area nearly a 10 minute walk down the beach which was a much more pleasant experience Lastly, the adults only pool also seemed cloudy/dirty. Although it we know it was treated as we could smell the chlorine when the pool was treated, a deeper cleaning may be necessary. The same could be said for the pools in the tiki area.

We enjoyed the facilities that Emotions had to offer and the staff was extremely courteous and friendly. We requested our room be cleaned daily and each time the room was left spotless! The food at the buffet was top notch with plenty of local options to try! Emotions did a great job at hosting my cousin's wedding and overall we enjoyed our stay.

Stayed in February 2024

The staff was very accommodating and welcoming and the food was pretty good for all inclusive resort.

Stayed in February 2024

The beach was dirty I could not get in

The dormitory

Stayed in February 2024

The check in was not in time They didn't do the cleaning one day At the buffet the waiters were a few in compare to the customers

Location Small Town nearby

Stayed in February 2024

The edge of the beach was too dirty and the iron table is too I confortable.

The buffet and the coffee shop.

Stayed in January 2024

More improvement can be made on maintenance of the rooms, especially the air conditioners.

Hotel was small and easy to navigate. I personally like medium to small hotels.

Stayed in January 2024

The drinks where not that good, what mojito’s never had the mint to make them.

Breakfast was everyday was the same.

Stayed in November 2023