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  5. Reviews of Hotel Zoo Berlin

Reviews of Hotel Zoo Berlin This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Kurfürstendamm 25, Charlottenburg-Wilmersdorf, 10719 Berlin, Germany

#52 of 527 hotels in Berlin

Guests' Choice

Review score

Based on 665 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 21 September 2024

    10
    Lovely hotel close to public transport. Great rooftop bar.
    • Leisure trip
    • Group
    • Panorama Room
    • Stayed 1 night

    We requested two single beds but we were allocated a king bed. The floor plan was also a little confusing, I walked around the whole floor once trying to find a lift.

    We picked the hotel purely for the close proximity to the trains. We were genuinely surprised at how amazing the hotel was. This is in a great location close to public transport, restaurants and shops. The hotel is beautiful and has a very nice restaurant and bar downstairs. They also have a rooftop bar with beautiful 360 views and we spent our first night there. The rooms are also spacious with views and a balcony. We were happy here.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights

    room could be a bit bigger

    great location

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Gorgeous hotel, smelt divine, sumptuous surroundings, absolute pleasure to stay in such luxury.
    • Leisure trip
    • Couple
    • Panorama Room
    • Stayed 1 night
    • Submitted via mobile

    Loved everything.

    Grand hotel, sumptuous reception and atmospheric lounge area with high ceilings, huge mirrors and doors.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    10
    When again in Berlin, I will again choose Hotel Zoo.
    • Business trip
    • Solo traveller
    • Panorama Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel had a vibe! I loved the common areas, which were so cosy and inviting. If I only had more time to get a drink and sit in front of that huge fireplace! (Maybe next time) The location was outstanding and the receptionist made my stay so comfortable allowing me to check-in earlier.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    10
    I was to stay for 3 nights but unfortunately I had to leave after the second night- family issues at home
    • Business trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Atmosphere & staff excellent

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    Central location and trendy vibe.
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Towels too small and pumps for soap did nt work. Music from rooftop bar created vibrations.

    Location. Friendly staff.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    10
    Everything was perfect . It is my favourite hotel
    • Leisure trip
    • Couple
    • Petit Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect . It is my favourite hotel

    Stayed in September 2024

  • Reviewed: 7 September 2024

    10
    Excellent location and unbelievable decor!
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Price of breakfast! Little steep.

    Spacious rooms. Decor is incredible

    Stayed in September 2024

  • Reviewed: 7 September 2024

    10
    Love it
    • Leisure trip
    • Family with young children
    • Grand Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Always at its best 🥰! The best breakfast !

    Stayed in August 2024

  • Reviewed: 7 September 2024

    10
    Waleee from the front desk made our stay exceptional. He was extmely friendly and was in control of every request. He we
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent

    Stayed in August 2024

  • Reviewed: 4 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Petit Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing location and a fantastic hotel. Very nice

    Stayed in July 2024

  • Reviewed: 3 September 2024

    9.0
    Very good stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Weird pillows

    Elegant, stylish, comfortable and nice size rooms

    Stayed in September 2024

  • Reviewed: 1 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Superb staff and hotel

    Stayed in September 2024

  • Reviewed: 1 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful hotel, very clean. Friendly staff.

    Stayed in September 2024

  • Reviewed: 30 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Petit Room
    • Stayed 3 nights
    • Submitted via mobile

    Fabulous location in centre of city. Clean and modern. Friendly staff.

    Stayed in July 2024

  • Reviewed: 29 August 2024

    9.0
    Beautiful and elegant Hotel.
    • Leisure trip
    • Couple
    • Petit Room
    • Stayed 6 nights
    • Submitted via mobile

    There was a 600€ bond on arrival, which we were aware of beforehand, but £547 was debited immediately from my bank account and only £525 was refunded on departure. I emailed the Hotel, but have not received a reply. This seems unreasonable as we were told that no money would actually be taken and we had no charge against our room. Worth being aware of and rather disappointing. I think we’d pay the bond in cash next time and hope to get the whole amount back, rather than being dependent on the exchange rate! Also, the Rooftop Bar was fully booked during our stay, so we were unable to enjoy the view!

    This is a beautiful Hotel with a lovely atmosphere. The location is great in terms of visiting landmarks within the City and is only 10 minutes walk from Berlin Zoo. Plenty of Restaurants, Bars and Coffee shops nearby. We found the Reception Staff helpful and friendly on check in with good suggestions about how to spend our time in Berlin. Although we had only booked the Petit Room it was spacious enough and immaculately clean. Housekeeping was excellent. We spent time in the Bar most evenings and the Staff here were lovely, although Friday and Saturday evening the atmosphere changed and it was extremely busy with non residents. Security staff that evening were less than friendly! Highly recommend staying here. We hope to return.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Elevators

    Location. Atmosphere. Bar and outside “garden”. Roof bar

    Stayed in July 2024

  • Reviewed: 20 August 2024

    10
    Glorious lobby hall.
    • Leisure trip
    • Solo traveller
    • Petit Room
    • Stayed 2 nights
    • Submitted via mobile

    Five stars hotel, luxury hotel near zoo, own parking place. glorious lobby hall with enourmous large door, something to see. Polite staff. Breakfast too expensive for my budget. I got good offer to hotel and it was pleasure to be their client.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights

    The decoration of the hotel is great.The room is big enough, clean and nice.The bed and pillows are comfy.The bathroom is very ok.The little staff like coffee machine, slippers,hair set and make up set are super nice, they make a little cotton bag for these small things make them cute and looks luxury. The hotel is next to Apple Store.Hard to find it at first because it is written very small.The Ku'damm area is nice not so crowded and touristic but full of fancy stores and brands. There is a good restaurant under the hotel also a club until 3 in the morning.The terrace bar is nice also.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Gorgeous hotel but unfriendly staff
    • Leisure trip
    • Family with young children
    • Petit Room
    • Stayed 3 nights
    • Submitted via mobile

    A real shame that the staff were not welcoming or friendly. The hotel is gorgeous but the staff were aloof at best and rude at their worst. It did really impact the enjoyment of our stay.

    Beautiful hotel, very stylish with edgy decor that was not tacky.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    9.0
    Exceeded all expectations !
    • Leisure trip
    • Couple
    • Panorama Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing that must be mentioned.

    Stylish Hotel, really nice decor in the upper level of 4 stars. Fantastic bars on the ground floor and the rooftop.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    9.0
    Great hotel in a great location!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit more lights in the room and bathroom would be welcome :)

    The room, the food the staff

    Stayed in August 2024

  • Reviewed: 9 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Loved the decor . Room perfect Bed Sooo comfy Great bathroom. Definitely will be returning!.

    Stayed in August 2024

  • Reviewed: 3 August 2024

    9.0
    Great Reception staff and helpful Concierge.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Being able to hear loud music for most of the day and night. We didn’t complain about it, as previous guests had done so in the past, but to no avail.

    The hotel overall is very opulent, with the drinks and food being somewhat expensive. Breakfast at the hotel was €45:00 each, which, although the selection was vast, the price didn’t match the occasion, ie, it was just breakfast. Staff overall were helpful and friendly, but, I would add one critique where the Security Staff are concerned, pay more attention to the paying, hotel guests when the lift is out of action, and pay less attention to the pretty rooftop bar visitors. The bar on the top floor is lovely and definitely worth going to, although my husband and I found it a little pretentious. Music was a little loud from around lunchtime until the early hours, which has been noted in many other reviews. Overall, we had a nice break, in a very nicely themed hotel, with very helpful and friendly reception staff.

    Stayed in August 2024

Showing 1 – 25

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