Bernhardstraße 14, 54295 Trier, Germany
#1 of 45 hotels in Trier
Guests' ChoiceBased on 119 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.2
Facilities
9.6
Staff
9.9
Value for money
9.0
Free WiFi
8.9
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End of dialog contentReviewed: 16 June 2024
Pak
United KingdomThe WiFi in my room was really weak, always not able to access the internet. The shower in the room has water leaking that made the floor wet.
The infinity pool, indoor pool and sauna are great for relaxing with poolside service and impeccable view . The breakfast has lots of variety and tasty. There are lots of options on eggs and tea. The dinner was also great. Very good location to walk to the old town or to the park nearby. Walking distance to train station.
Stayed in June 2024
Reviewed: 7 June 2024
John
IrelandWould like to have had a lift to the room
Very comfortable and good was great
Stayed in June 2024
Reviewed: 7 June 2024
Linda
AustraliaCoffee in the morning sometimes good sometimes poor. Improvement could be made here.
The outdoor pool with the view was special, rooms were a good size with a terrace for fresh air, lovely comfortable chairs with footrests. Staff were terrific - particularly the ladies at reception. Free parking. Big comfortable beds and good pillows. The restaurant is excellent. Food and presentation first class and when we had one issue with a tough steak which can happen, it was whipped away and full meal replaced without query. The replacement was perfect. We could walk to old town and also had local bars and restaurants near by. This hotel is welcoming, super clean, super comfortable and a highlight of our travels through Germany.
Stayed in June 2024
Reviewed: 14 May 2024
Miles
AustraliaThe hotel staff were fantastic. Would also definitely recommend dining there.
Stayed in May 2024
Reviewed: 13 May 2024
Luigi
ItalyWould improve the coffee bar and add a jacuzzi or two.
Beautiful rooms, clean and specious, staff is kind and available and the spa is little but beautiful.
Stayed in April 2024
Reviewed: 12 May 2024
Eirikur
IcelandThe breakfast was perfect and so was the dinner we had.
Stayed in May 2024
Reviewed: 4 May 2024
Sally
United KingdomA very nice room. Excellent meals. Very pleasant and helpful staff.
Stayed in May 2024
Reviewed: 26 April 2024
Mugur
RomaniaParking is a bit unclear as procedure. There is paid parking (12 EUR/day) which is always available, free parking in front of the hotel , for 8-9 cars, (this one is used also by local cars) and another free parking area, 100 meters far from reception. If you plan to pay the parking, you'll be very happy about staying .
The hotel is very clean, every detail is considered, check in was a breeze, room (Hamburg) was very well prepared, cleaned up and refreshed daily. The breakfast was one of the best in my life; excellent combination of good service and a large variety of products - from red caviar to fruits salads. There are also some nice facilities such as heated infinity pool, indoor pool both in excellent condition. It worths mentioning the whole personnel; everybody is smiling and is trying to make your staying as pleasant as possible
Stayed in April 2024
Reviewed: 22 April 2024
Peter
United Statesnothing
For German standards, this Hotel far exceeds American standard. It is compared to a $1000/ night 5 star Hotel. Note: I'm German living in the US and traveled the world.
Stayed in April 2024
Reviewed: 13 March 2024
Lelde
United StatesNothing
Very good design of rooms and all spaces, excellent quality furnishing. Marvelous view over the town.
Stayed in March 2024
Reviewed: 10 February 2024
John
United KingdomIt's very pricey but worth the cost.
The hotel was all we could have wished for, plus some more.
Stayed in February 2024
Reviewed: 6 January 2024
Linda
CanadaThe hotel was beyond my expectations. The staff were so kind and attentive. The food is world class.
Stayed in January 2024
Reviewed: 27 December 2023
Jonathan
BelgiumWonderful stay, exceeding our expectations across the board (even after having read the many positive comments): sauna/spa, breakfast, room. One of our best hotel experiences so far!
Stayed in December 2023
Reviewed: 12 December 2023
Alisa
United StatesLovely hotel, nice staff
Stayed in December 2023
Reviewed: 4 December 2023
Natallia
BelgiumA very varied breakfast. There is even champagne for breakfast. The pool outside was magical.
Stayed in November 2023
Reviewed: 1 December 2023
Masoud
SpainThis Hotel offers the best service and as usual, exceeds all my expectations
Stayed in November 2023
Reviewed: 11 October 2023
Howard
United StatesThis is a beyond top notch boutique hotel located on a quiet street in a (expanded) turn of the century "villa". The staff exceeded our expectations in every encounter with a desire to help make our stay special. I do not recall any hotel or resort we've visited which took service to this level. While not cheap, the value provided exceeded five-star hotels in the U.S. The hotel pool was heated (to around 82 degrees), so we spent more time than expected swimming and laying out on lounge chairs. We ate dinner one night at the hotel and the food and service were superb. The breakfast buffet was the best we've ever had with more variety of gourmet food that one could hope to eat at one sitting. (We tried each morning.) Our room was very quiet even with the door to the balcony open.
Stayed in October 2023
Reviewed: 19 September 2023
Edward
United StatesMy wife loved the breakfast buffet. The selection of cheeses, meats, pastries was great. My complaint was I love scrambled eggs for breakfast. They made some for me but they were not that good. However, I was able to make up for it with their other choices. The wifi was an issue for me. I had a work issue come up and had a difficult time staying connected to the internet.
The hotel was beautiful. Our room was extremely comfortable, especially the bed. The location was just a ten minute walk from the city center. The staff was especially friendly to us and went out of their way to make sure our stay was great.
Stayed in September 2023
Reviewed: 18 September 2023
Christopher
United KingdomBathroom slightly larger
Best breakfast selection. Cold items, hot made to order, bubbly. Best coffee I have had at a hotel. Very exceptional. Hotel and room balcony was beautiful. Spa was beautiful.
Stayed in September 2023
Reviewed: 11 September 2023
Evelyn
United KingdomThe underground parking was very narrow.
We had a free upgrade to a suite even though we were a first time visitor. The staff was very friendly and helpful and the view from the breakfast room wonderful. The breakfast had table service for drinks and hot food.
Stayed in September 2023
Reviewed: 6 September 2023
Julie
United KingdomOnly small car park, but we could park up the road for free.
Staff were happy and attentive. Breakfast was amazing. Room was clean and a good size with separate seating area. Bed was very comfortable. There wasn’t a kettle, I asked for some hot water so they bought a kettle in. Shower was excellent. We didn’t use the pool, as we were out sightseeing both days. Trier is a 15minute easy walk. Outside terrace with lovely views across Trier and fabulous cakes for tea!
Stayed in August 2023
Reviewed: 5 September 2023
Mart
Netherlands-
Breakfast was good, view was nice, facilities were good, overall a very nice hotel.
Stayed in September 2023
Reviewed: 3 September 2023
Joe
United StatesNot the easiest access to the old town and other restaurants.
Large comfortable room. Nice spA and pool.
Stayed in August 2023
Reviewed: 21 August 2023
Michal
Czech RepublicNothing really
Great breakfast, pool and saunas. But what should really grant this place 5 stars is the staff, the best I have encountered in recent years. Keep up the great work and thanks!
Stayed in August 2023
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