The use of gloves to collect the food

Excellent

Stayed in July 2021

The pillows and the bed could have been more comfortable. The food in Wismar in general could have been more varied - mostly it was some type of baked or fried fish with potatoes and greens.

The location was superb! Staff was really nice, too. They were understanding when we checked out a little later and helped us to find a good parking spot

Stayed in July 2021

Few parking places available and all were taken. But parking in the market square is at 50 m from hotel. Prices were even better for a night.

Location Room we were given was on a different wing of the hotel and privacy was not great as the window accros street was 3 meters away. Also they was a bit of noise

Stayed in June 2024

very noisy (trash pick up and delivery right under the window) and windows are not soundproof

very clean, friendly staff

Stayed in September 2023

Staff were rude. Hotel soap and body soap had run out. Shower was clearly not set up right as whenever turned on wouuld trust and spray onto wall, no way to have spray straight forward - so I had to hold and shower over myself. A cleaner walked into room at 8.30 in morning while I on phone naked. I had checkout until 12 - what is this hotel doing cleaning before 9am and just coming into guests rooms that haven’t checked out. I am most annoyed that I told these issues at checkout when I was asked if everything was ok and the girl just said oh, do you want a receipt - didn’t care, say sorry or anything. So chances of them fixing are low to nil. Oh and you will get plenty of emails about checking in online and checking out online - which is redundant as there isn’t a place to leave your key so you still need to wait at desk (I waited ten minutes for customer in front). And why I need to check in online and do their job for them is beyond me. Wasn’t a choice but mandatory.

Nice location and view from room

Stayed in July 2023

Tried to be something it wasn’t. Very confusing layout.

In an impressive situation on the Town Square

Stayed in July 2023

Easter Monday - no bar, no restaurant. We struggled to find anywhere open.

Location good, staff good, parking good

Stayed in April 2023

My room was quite small and at the back of the hotel overlooking a garden of a private house and a sometimes noisy street.

Location of the town square was central and picturesque. Spacious entrance, lobby, restaurant. Reception and restaurant staff were pleasant and helpful. Breakfast was varied and pretty good.

Stayed in May 2022

Everything was great - except for the maid who came into the room a couple of times while we were still asleep

Stayed in August 2021

It looks like the hotel was partly renovated so there is a mix of new and modern furniture but also partly old fashioned and used items. A few details here and there that were not very important, for example the coffee coasters in our room were stained with coffee, the window frames were a bit old and wouldn't close very well, there were crumbs on the carpet at the breakfast room. I wouldn't have paid attention to these details if it was a 100 euro/night range hotel. But for 240 euro/night I would just expect a more polished experience.

The location of the hotel is very central and convenient to see the old city. The renovated parts of the hotel are modern and beautiful. The breakfast buffet has a large variety of fresh items that are frequently renewed. The staff is very friendly and helpful. Our room was small but comfortable, cosy and clean.

Stayed in August 2021

I asked for the coffee/sugar/milk to be replenished in the room. I asked the cleaning lady and she said to go to reception. I did so and was told that any refills were normally paid for? However, the lady said she would get some put in the room - this never happened. We were in the additional building at the back of the hotel - the signal to use the WiFi in that part of the building was poor. On arrival, went into the bathroom and one of the bath towels was stained. It was replaced the next day. Little details like this need addressing especially when you are paying over a 160 Euros a night. Oh yes, the restaurant was not open on Sunday evening - is this normal policy?

The location was excellent. The room was very comfortable. Staff were friendly. Check in and out was painless. Nice restaurant.

Stayed in August 2021

WIFI wasnt available from my room. Same network worked in other locations within the hotel though... when the rooms are a bit at the corner, then theres a chance you dont get wifi.

friendly staffs, good facility

Stayed in July 2021

Being asked to pay on registering, being told the restaurant was closed for the day, finding the room was built opposite the hotel kitchens and the cooling system was so loud we had to keep the windows shut all night during hot weather, noticing the low quality of the carpet and furnishings, the undrinkable coffee both in the pot provided at breakfast and the coffee machine, the lack of tea in the room with the kettle, the general sense that this is a poorly managed establishment hiding behind the facade of a historic position on the marketplace, whereas in reality it is a new build straddling a street called Diebstrasse, Thief Street, together with layabouts who played techno music on a boom box into the small hours. The walls are too thin, so not only did we hear everything from people in the next room and the floor above, but every time a door was closed the walls to our room vibrated!

This is remarkable unsatisfactory hotel.

Stayed in July 2021

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Stayed in May 2024

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Stayed in June 2024

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Stayed in April 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in January 2024

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Stayed in January 2024

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Stayed in October 2023

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Stayed in November 2023