Am Kaiserplatz, 60311 Frankfurt/Main, Germany
#19 of 240 hotels in Frankfurt/Main
Guests' ChoiceBased on 853 hotel reviews
8.5Cleanliness
8.9
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
8.9
Value for money
7.8
Free WiFi
8.8
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End of dialog contentReviewed: 15 December 2023
Christina
PortugalI have never written a negative review, but, my husband (a retired owner of two successful restaurants) and I were made to feel very uncomfortable in the lounge when we received a meal that did not at all reflect the ingredients on the menu. Rather than gracefully accepting the dish back as any reputable establishment would, and replacing it, we were visited at the table three times by two waiters in defense of the meal. Not wishing to cause a stir, I ate half my meal and we quickly downed our bottle of wine and paid. Quite astonishing in a grand hotel… anywhere, really.
Absolutely posh, as expected. Beautifully turned out for the holiday season with old world charm. We had an overall positive experience, with the exception of one evening.
Stayed in December 2023
Reviewed: 14 December 2023
Chelsea
United StatesOrange juice
The apple juice and the food and the room service
Stayed in November 2023
Reviewed: 13 December 2023
Bruce
United StatesLong walk to room.
Breakfast was included and is an exceptional buffet with sparkling wine.
Stayed in December 2023
Reviewed: 12 December 2023
Alisa
United StatesFelt a bit in need of a refresh
Location great
Stayed in December 2023
Reviewed: 12 December 2023
Jose
Puerto RicoNothing!!! I didn't find nothing bad.
This hotel and the personal are excepcional. I liked all the decoración. My room was super!!!! The location is excellent. I will recomend this hotel and come back.
Stayed in November 2023
Reviewed: 8 December 2023
John
United StatesBeautiful room with beautiful view! Loved the heated floors in the bathroom. Great location with underground access right out the door
Stayed in December 2023
Reviewed: 4 December 2023
David
United StatesA bit pricey
Beautiful old hotel. Excellent breakfast. Nice high tea. Great spa
Stayed in November 2023
Reviewed: 1 December 2023
Sandeep
IndiaHelping staff
Location and heritage
Stayed in September 2023
Reviewed: 1 December 2023
Mark
IrelandNothing
Lovely staff room very comfortable and delicious breakfast
Stayed in November 2023
Reviewed: 1 December 2023
Skevi
CyprusAll 🥰
Stayed in November 2023
Reviewed: 30 November 2023
Klajd
AlbaniaThe view from the room was limited to a sort of inner yard, instead of looking in the direction of the city, which would be fabulous due to the fact that the hotel is situated in the center of Frankfurt.
The room was not that big, but there was a spacious bathroom. The bathroom was very well furnished.
Stayed in November 2023
Reviewed: 23 November 2023
Anca
RomaniaThe stuff from valet parking
Stayed in November 2023
Reviewed: 19 November 2023
Michelle
GermanyWe liked everything but leading up to our stay the hotel sent me so so so many messages.
Great location and wonderful amenities
Stayed in November 2023
Reviewed: 19 November 2023
Jo
AustraliaNothing at all
Absolutely everything
Stayed in November 2023
Reviewed: 13 November 2023
Selbi
AustriaStaff was particularly supportive.
Stayed in November 2023
Reviewed: 5 November 2023
Alexander
United KingdomEverything. Old world style done to perfection. Down to the last detail.
Stayed in October 2023
Reviewed: 3 November 2023
Alison
United KingdomThe room was comfortable & quiet, the beds were lovely, the staff were helpful, the location suited us. We didn't have breakfast. The building is very splendid, it deserves its 5* rating.
Stayed in October 2023
Reviewed: 1 November 2023
Jordan
AustraliaThe cost to use sauna, no pool
Beautiful old building, amazing 5 star quality service and room fit out. Shower and bath was excellent. Location perfect for shopping.
Stayed in October 2023
Reviewed: 31 October 2023
Rashid
Saudi Arabiaeverything
everything
Stayed in October 2023
Reviewed: 29 October 2023
Serghei
United Arab EmiratesVery very slow room service. You can wait hours and don’t receive what you asked
Amazing location, perfect style and quality of the property
Stayed in August 2023
Reviewed: 19 October 2023
Milburn
United Arab EmiratesRoom a bit outdated.
very good breakfast. Convenient and located just 5 mins away from the main shopping and tourist area
Stayed in September 2023
Reviewed: 18 October 2023
Rebecca
United StatesBreakfast was too expensive.
Beautiful classical hotel in downtown Frankfurt, close to shopping and numerous restaurants. Staff were super friendly and eager to help.
Stayed in October 2023
Reviewed: 18 October 2023
Sharon
AustraliaBar and food costs were expensive.
The hotel is very central to many of the tourist spots. The hotel is very well presented, with large rooms and great facilities. The bar and breakfast area are well presented and a great breakfast menu.
Stayed in October 2023
Reviewed: 17 October 2023
Hakam
United Arab EmiratesAt night we couldn’t sleep well from the significant noise from the restaurant till med night
Excellent breakfast, clean, polite staff, Mr Azizi receptionist was very helpful
Stayed in October 2023
Reviewed: 16 October 2023
Victor
United StatesAir conditioning did not work and an added standalone AC unit did not help. A very uncomfortable night.
The charm
Stayed in September 2023
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