Sophienstr. 28, Maxvorstadt, 80333 Munich, Germany
#7 of 395 hotels in Munich
Guests' ChoiceBased on 258 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.1
Facilities
9.2
Staff
9.4
Value for money
8.1
Free WiFi
9.0
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End of dialog contentReviewed: 23 June 2024
Yu
Hong KongYour hotel team are very helpful and very nice. The breakfast was super good and the room was well furnished and comfortable.
Stayed in June 2024
Reviewed: 18 June 2024
Victoria
United KingdomGreat Location, Clean, Friendly Staff
Stayed in June 2024
Reviewed: 16 June 2024
Tina
United StatesThe pool temp was a bit too cold for us. Wish they had a hot tub.
The breakfast buffet was excellent & the food was delicious! The staff were wonderful. They were very welcoming and tremendously helpful. They went above and beyond to help us. The spa was also great especially the heated lounge chairs.
Stayed in June 2024
Reviewed: 8 June 2024
Ildiko
United StatesA little expensive
Beautiful and comfortable rooms, very nice breaks, close to everything
Stayed in June 2024
Reviewed: 14 May 2024
Alexla
LatviaUnfortunately one during the period of our stay - the room was not finished and its bathroom was left 50/50 prepared. It was fixed after our call, while still remained as a tick, which is not acceptable for the hotel of such caliber!
The hotel has been professional within most of the aspects of our stay. Even though we had several issues, those were professionally and quickly solved. The building is in a truly good conditions and placed in picturesque location. In addition I would like to mark out its SPA and wellness facilities, which are perfect!
Stayed in April 2024
Reviewed: 22 April 2024
Nicholas
United KingdomLack of reasonable toiletries given the room price Building development directly outside Late notice that the spa was closed due to private booking … this was one of the reasons we originally booked.
Location & Staff
Stayed in April 2024
Reviewed: 14 March 2024
Deborah
FranceService , clean, location great staff , food is excellent
I have a VIP concierge service . Came to evaluate the hotel for our clients. It’ s perfect so is the spa
Stayed in March 2024
Reviewed: 11 March 2024
Edward
United StatesDo not change a thing. This is the perfect accommodation for a visit to Munich.
Everything about the Charles was excellent. The staff, the breakfast, the bar, the accommodations could not have been better. Every question and every request were diligently handled. It could not have been better.
Stayed in March 2024
Reviewed: 8 March 2024
Aleksandar
Serbiafantastic wellness and spa
Stayed in March 2024
Reviewed: 1 March 2024
Livija
LatviaNothing 😊
Staff was very friendly. Room was very comfortable and clean. Excellent and healthy breakfast.
Stayed in March 2024
Reviewed: 24 February 2024
Evan
CanadaNothing to dislike
Luxurious accommodation in an excellent location. The bathroom toiletries were very high quality. Excellent spa.
Stayed in January 2024
Reviewed: 16 February 2024
Jarrad
AustraliaPerhaps faster service at the bar.
Beautiful pool and sauna area. Great idea with the small coffee machine in the lobby area too
Stayed in February 2024
Reviewed: 11 February 2024
Petr
Czech RepublicNot hotel fault, but generally parks in Munich got compared to 5-10yrs ago much dirtier, full of homeless people and streets are more crowded with beggars.
As always excellent service by hotel staff, timely and precise. Breakfast one of the best and with high standard over many years (not only excellent but available till 11.30 am) Location is fine if you travel with kids, since next to hotel is kids playground and it is still short walk to city centre.
Stayed in February 2024
Reviewed: 2 February 2024
Elizabeth
United StatesWhile I was comfortable enough, I do feel the bed was near time to be replaced. There was a hollow on my side, and my husband complained about a stiff back. The location was great for museums and for the main train station-- perfect if using Munich as a base to train to Salzburg and Innsbruck-- but about a mile from Marienplatz and the Viktualienmarkt. It might have been fun to be a bit closer to them for fun eating and drinking options.
Lovely hotel with super helpful staff! Convenient to museums and the Hauptbahnhof.
Stayed in February 2024
Reviewed: 1 February 2024
Anastasia
UkraineExcellent breakfast, very clean and comfortable, very convenient location, parking available, good restaurant
Stayed in January 2024
Reviewed: 15 January 2024
Idil
TurkeyThe spa was crowded and not so hyggiene
The coziness
Stayed in January 2024
Reviewed: 24 December 2023
Amélie
Austriaall was very good!
Very comfortable room, very good room service and very good breakfast (which I had in my room). The staff is very friendly! My car was parked by the valet. I stayed just for one night, but I will be back!
Stayed in December 2023
Reviewed: 21 December 2023
Shortstay
SingaporeNothing
Caring and welcoming staff, attending to details
Stayed in December 2023
Reviewed: 5 December 2023
Javier
United StatesNothing
The hotel staff is second to none. Wow! What service, how friendly. Great location, and room. Can’t say anything bad about this property. We’ll definitely be back. The concierge Isabelle, went over and above. So helpful as trains and airports closed due to winter storms. She is truly delightful, and her friendship will not soon be forgotten. Your entire staff is truly wonderful.
Stayed in December 2023
Reviewed: 29 November 2023
Robyn
AustraliaBetter hours of access for kids in the pool
Location. Friendliness of staff.
Stayed in November 2023
Reviewed: 16 October 2023
Maddalena
Switzerland- Some difficulties with communication before we arrived. Asked for restaurant recommendations and my email was never answered, even after sending a follow-up email. Instead I received automatic replies and an out-of-office message. - Amenities sub-par for a 5 star hotel, nothing special was offered other than the standard stuff.
-Very generous room size and extremely spacious bathroom -during out stay the staff was very friendly and went out of their way to make our stay as comfortable as possible, especially at the restaurant.
Stayed in October 2023
Reviewed: 15 September 2023
Areg
KuwaitGreat helpful staff
Stayed in August 2023
Reviewed: 11 September 2023
Eduardo
ArgentinaThis time -we are frequent customers- housekeeping wasn’t up to standard. Four out of the 15 days I arrived back to find my room didn’t have any service.
Stayed in September 2023
Reviewed: 8 September 2023
Saad
KuwaitNothing
Location
Stayed in August 2023
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