12 Hamburger Allee, Westend, 60486 Frankfurt/Main, Germany
#9 of 239 hotels in Frankfurt/Main
Guests' ChoiceBased on 330 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.8
Staff
9.1
Value for money
9.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 September 2024
Anna
PortugalIt is new and clean
It is close to my work location
Stayed in August 2024
Reviewed: 16 September 2024
Dejan
SerbiaParking is additionally quite expensive. They don't have an EV charger, although we saw several EV chargers in the garage, probably from another hotel that shares the garage. But for a hotel like this and such an expensive parking, a modest investment in an EV charger is something they could have easily provided.
The hotel is in an excellent location. The staff is friendly. Everything is impeccably clean. The hotel's location is close to busy roads, but there is absolutely no noise. The bathroom is very large and well-equipped.
Stayed in September 2024
Reviewed: 9 September 2024
Juhi
South AfricaThe staff were very friendly and accommodating throughout my whole stay. They will happily store your luggage if your room is not ready yet. It was a warm atmosphere and as a solo female traveller, I felt very comfortable and safe. They gave me a few recommendations on restaurants and were able to help with all my questions. The room was very comfortable and it had all the amenities they advertised. It was very spacious. The only critique is that I wish they had kept two towels standard in the room and that there was daily refuse removal from the rooms (however if you leave the bin outside your room housekeeping will empty it). I did ask for an extra towel and they happily provided one. They kept harder pillows in the cupboard and soft ones on the bed which was perfect. I thought that this was a lovely touch. There is a vending machine downstairs that is perfect if you need water/a snack after a long day. The staff will happily give you coins for notes so you can make use of it. I would highly recommend Premier Inn again and would definitely stay here again!
Stayed in August 2024
Reviewed: 8 September 2024
Nasseh
IranNo refrigerator in the room
It’s lean and comfortable and one of the best locations.
Stayed in August 2024
Reviewed: 7 September 2024
Maria
United StatesBeds are hard and rooms need a refrigerator.
The staff were amazing!
Stayed in September 2024
Reviewed: 7 September 2024
Haiyan
Chinanothing
convenient location
Stayed in August 2024
Reviewed: 6 September 2024
Saras
FranceNothing
Location and easy access to tram and U-Bahn
Stayed in September 2024
Reviewed: 6 September 2024
Lkhamsuren
Mongolia"Great stay! The room was clean, and the breakfast was excellent. Friendly staff made the experience even better. Highly recommended!"
Stayed in September 2024
Reviewed: 5 September 2024
Esraa
KuwaitThe bed not comfortable
Very nice and clean
Stayed in September 2024
Reviewed: 4 September 2024
Ramin
United StatesSpace is tight. But this is Europe so most hotels have small rooms 😊
Location is great. You step out to the tram across the street , 4 stops from central train station.
Stayed in September 2024
Reviewed: 3 September 2024
Michael
United StatesSuperb hotel and excellent location.
Stayed in September 2024
Reviewed: 3 September 2024
Ana
RomaniaThe hotel is conveniently located, in a safe and quiet area. Our room was nice, clean and comfy. The hotel staff was nice and welcoming and we enjoyed our stay here.
Stayed in August 2024
Reviewed: 3 September 2024
Simon
GermanyWalls are slightly thin, so was able to hear quite a bit of what was going on in the adjacent rooms.
Modern, clean and comfortable rooms, friendly staff, and excellent value for money. Location is good too, but Frankfurt is so small that location doesn't matter as much.
Stayed in September 2024
Reviewed: 30 August 2024
Amir
United KingdomAll good
Location was great and the Ukrainian lady was very friendly and helpful
Stayed in August 2024
Reviewed: 30 August 2024
Mert
TurkeySeems negligible but no disposable slippers in room. That is all about what I didnt like.
It is great in all aspects; cleanliness, staff, location etc. Definitely a choice as well for the next time.
Stayed in August 2024
Reviewed: 27 August 2024
Nicolas
GermanyNo Kleenex in bathroom!
Beds
Stayed in August 2024
Reviewed: 27 August 2024
Jin
South KoreaNot really
Very kind staffs, clean room and bathroom, quite and good location
Stayed in August 2024
Reviewed: 27 August 2024
Nil
TurkeySlippers would be great
Stayed in August 2024
Reviewed: 27 August 2024
Nicolas
SpainBeds
Stayed in August 2024
Reviewed: 27 August 2024
Rob
United KingdomVery friendly staff, clean spacious rooms
Stayed in August 2024
Reviewed: 25 August 2024
Nicolas
GermanyNo Kleenex in bathroom,
Beds and room well thought through
Stayed in August 2024
Reviewed: 24 August 2024
Dirk
United StatesClean, updated room, quiet location.
Stayed in August 2024
Reviewed: 24 August 2024
Mario
AustriaFriendly staff, good position close to the center, comfortable, quiet, good price, best beds, close to tram, subway, museum
Stayed in August 2024
Reviewed: 23 August 2024
May
EgyptNeed to have fridge in the room
Everything was very good
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content