Bismarckstr. 19, Bergheim, 69115 Heidelberg, Germany
#7 of 81 hotels in Heidelberg
Guests' ChoiceBased on 606 hotel reviews
8.9Cleanliness
9.4
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.6
Value for money
8.8
Free WiFi
9.1
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End of dialog contentReviewed: 1 June 2024
Charles
United StatesNothing
Great breakfast buffet. Very nice staff. Big bathroom!
Stayed in May 2024
Reviewed: 29 May 2024
Paul
United KingdomGround floor room
Great breakfast! Great reception desk girl, very helpful!
Stayed in May 2024
Reviewed: 29 May 2024
Alice
United StatesDidn’t notice small threshold into the bathroom and stubbed toe on it causing me to fall into the bathroom. Fortunately I wasn’t injured.
Loved the panoramic view of the Neckar River from my room. Friendly staff. Delicious breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Louise
United KingdomThe pillows are a bit strange as square rather than rectangular.
Great location, lovely view. Good size comfortable room. Good choice at breakfast.
Stayed in May 2024
Reviewed: 20 May 2024
Theresa
United StatesRoom, breakfast, staff, view.
Stayed in April 2024
Reviewed: 19 May 2024
Tuire
FinlandOur room was excellent and the location was really nice. And we also were able to park our car right next to the hotel!
Stayed in April 2024
Reviewed: 15 May 2024
Kim
United KingdomN/a
Everything. This is a lovely hotel, with a very good breakfast and excellent staff. The rooms are very good and the cleanliness is amazing.
Stayed in May 2024
Reviewed: 12 May 2024
Theresa
United StatesNot in the center of the old town, but just across the street.
Breakfast is lavish with a sweet Thai hostess. View of the river. Friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Margaret
United KingdomV small lounge area for joining son to chat
Light airy room well cared for and comfortable No frills but as expected
Stayed in May 2024
Reviewed: 5 May 2024
Teresa
United KingdomNo issues.
Lovely room, great hotel location, fantastic breakfast.
Stayed in May 2024
Reviewed: 1 May 2024
Robert
United StatesThe bed was a bit stiff for my liking and the pillows weren't the best, but that's all personal preference. The room also ran a little bit hot. Would have had to turn on the AC to be comfortable at night.
Good breakfast selection every day. The room was very clean and comfortably sized with a beautiful view of the Neckar and the hills. Staff were very friendly and helpful with requests.
Stayed in April 2024
Reviewed: 29 April 2024
Miriam
NetherlandsCome here if you would like to wake up with a wonderful rich breakfast!
Stayed in April 2024
Reviewed: 26 April 2024
Christoph
GermanyStaff was very friendly, we had a few requests which they solved immediately
Stayed in April 2024
Reviewed: 25 April 2024
Anabelija
LithuaniaHowever, there are several drawbacks: there's a persistent toxic smell in the area separating the first-floor rooms from the foyer, which did not dissipate throughout the week; the toilet flush worked very poorly, with staff promising to fix it but no action taken and no alternative room offered, forcing me to devise my own flushing methods:))) For the room cleaning the maid may enter the room to clean even if you are inside, unbothered by the possibility of you being in the shower and not hearing someone else in the room, which could lead to potentially embarrassing situations.
The breakfast options are varied, including the possibility to order a hot omelet. The location is excellent, both for its panoramic views and logistical convenience. The staff appear friendly.
Stayed in April 2024
Reviewed: 20 April 2024
Ly
United StatesNothing.
It was clean and centrally located. Close to everything.
Stayed in April 2024
Reviewed: 17 April 2024
Mr
KuwaitNothing
Every thing
Stayed in April 2024
Reviewed: 16 April 2024
Mr
KuwaitNothing
Every thing
Stayed in April 2024
Reviewed: 14 April 2024
Mahmoud
GermanyNothing to dislike but the price is definitely high but it is hard to find such a location with a great view and spacious rooms( junior suite easily accommodates a family with 2 kids)
Great location and excellent service. Breakfast was also very good 😊. I would happily visit again.
Stayed in April 2024
Reviewed: 14 April 2024
Zhi
ChinaLocation is great by river side
Stayed in April 2024
Reviewed: 13 April 2024
Mr
KuwaitPerfect
Stayed in April 2024
Reviewed: 10 April 2024
Bkerrie
AustraliaNothing. The staff could not have been more helpful.
The staff were amazing. We arrived at 11am for a 3pm check-in. We had our room within 10 minutes of arrival. Nothing was too much trouble. The room was lovely with beautiful views of the river and old town. The breakfast was incredible.
Stayed in April 2024
Reviewed: 10 April 2024
Kate
United StatesThis room was a more expensive than in the other cities we stayed in, and those hotels were a little newer, but not so egregious as to diminish our stay. We'd stay there again for sure!
superb location - close to everything and very easy to get too. Parking was secure and very reasonably priced. Rooms were quiet and the HUGE windows all opened - one of the things I love about Europe. The gentleman from TN who checked u s in was fantastic and provided a lot of great recommendations.
Stayed in April 2024
Reviewed: 9 April 2024
Melissa
United StatesThis is not a real complaint but Sekt at breakfast would have been nice.
Location, comfortable and very clean room, great breakfast and excellent staff especially Damien at the front desk.
Stayed in April 2024
Reviewed: 2 April 2024
Laura
NetherlandsThe hotel is perfectly located. The room is big, spacious and perfectly clean. The facilities are cozy and ut has its own personality. The staff is friendly, kind and accommodating. This hotel exceeded my expectations and I would recommend it to anyone. Wish we would have stayed longer.
Stayed in April 2024
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