Holzmarkt 47, Altstadt-Süd, 50676 Cologne, Germany
#81 of 243 hotels in Cologne
Guests' ChoiceBased on 1152 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.3
Staff
8.9
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 November 2024
Artur
PolandIt was quite chilly in the room and A/C didn’t work. Doors and walls had scratches.
The staff was nice and helpful, breakfast offered various meals and drinks, lobby was spacious and comfortable.
Stayed in November 2024
Reviewed: 26 October 2024
Ben
SwitzerlandBathrooms could do with a deep clean
Staff were super friendly and very good. Restaurant food and service great. Comfortable room. Good hotel in a great location.
Stayed in October 2024
Reviewed: 19 October 2024
Dipak
IndiaBehaviour of a particular Counter staff(male)
Clean,location is fairly good
Stayed in October 2024
Reviewed: 13 October 2024
Gene
United StatesN/A
Most helpful front desk staff. And nice in all ways.
Stayed in October 2024
Reviewed: 12 October 2024
Julia
United StatesThere was only one operating elevator other than that it was a good visit
The location was great. I liked how eco friendly it was and they offered a free drink for being eco friendly too
Stayed in October 2024
Reviewed: 8 October 2024
Ellen
United KingdomNot spotlessly clean, breakfast items ran out and were not replenished.
Great location, good breakfast spread, really quiet bedrooms
Stayed in October 2024
Reviewed: 3 October 2024
Monica
LuxembourgThe bathroom is not super clean. The toilet and faucet has stains that can be removed if it was thoroughly cleaned. Obviously it’s very old.
The bedroom is big and comfortable,the sauna and fitness facilities is a very good addition during the stay and the co-working space is really nice.
Stayed in October 2024
Reviewed: 30 September 2024
Jean
New ZealandFor the price, it would have been nice to have sheets without holes in them.
Room was spacious, bed incredibly comfortable, easy walking distance to town.
Stayed in September 2024
Reviewed: 26 September 2024
Beth
United KingdomRoom was a little bit plain but it really doesn't effect my judgement at all
Upgraded for my mum's birthday and given two free drinks at the bar. Room lovely and spacious, although a little plain. The bed was sooooo comfortable and it was very clean. Fab location, right opposite the chocolate factory.
Stayed in September 2024
Reviewed: 22 September 2024
Johannes
NetherlandsCentral. Clean. Nice room
Stayed in September 2024
Reviewed: 18 September 2024
Melanya
LithuaniaWe waited until 17:00 for our rooms to check in, and then we did not get the type of rooms we booked. The rooms were poorly cleaned.
The staff is friendly, but some speak bad English, and you waste a lot of time trying to understand. The breakfast is incredible—there is a wide variety of fresh products. The location is comfortable (7 min walk to the metro station or 20 min by foot to the city center).
Stayed in August 2024
Reviewed: 14 September 2024
Stephen
New ZealandThis hotel is expensive compared to others we stayed in as was the breakfast. Bed was too hard and air-conditioning in room didn't respond to changes we made to temperature and fan speed. Without a door or curtain the shower spayed onto the shower mat.
We liked the central location; easy walks to Schokolademuseum, along & across the Rhine, to shops in Severinstrasse and other attractions. Reception and housekeeping staff both friendly & attentive to out needs - we had to prolong our stay due to illness. Liked the breakfast buffet. Room was close to stairs and elevator & quiet with window closed.
Stayed in September 2024
Reviewed: 10 September 2024
Knijnenburg-prabhu
NetherlandsDinner was awful and overcooked
Breakfast and service at Breakfast was excellent
Stayed in August 2024
Reviewed: 8 September 2024
Danying
Chinaalways forget to clean the bathroom
location good
Stayed in September 2024
Reviewed: 27 August 2024
Jitendra
United KingdomThe wifi was not stable in our room.
A perfect stay near chocolate museum, nice staff, clean room, perfect location.
Stayed in August 2024
Reviewed: 20 August 2024
Inma
SpainGreat location, close to the city centre (c.15-20 minutes walk, by the river) while not in being in the most busy area. Also, we could use the parking, which was very convenient. Spacious room (which is particularly nice when staying for several nights or when you’re working). Good wifi connection, we used it to watch Netflix and to have a zoom meeting (c.30min video call).
Stayed in August 2024
Reviewed: 18 August 2024
Judith
United KingdomNothing
The location is just a short walk away from the main city attractions and public transport. The property was very clean and there was a bar/restaurant which we didn't get to use but would like to if visiting again as we didn't get to use our drink voucher. The room was comfortable.
Stayed in August 2024
Reviewed: 18 August 2024
Barbara
IrelandGreat location
Stayed in July 2024
Reviewed: 14 August 2024
Sanjay
United KingdomThe air conditioning was not working and mentioned to reception staff, but it did not get fixed. This happened during the Heatwave period.
Liked the location which is close to places you would like to visit.
Stayed in August 2024
Reviewed: 12 August 2024
Rhea
FranceNot much, it was a good stay at Cologne. I would've liked more comfier beds but other than that, not much to complain.
I liked the location of the hotel, the room facilities and the staff were polite. I also liked their green initiative to save water!
Stayed in August 2024
Reviewed: 11 August 2024
Martin
IrelandN/A
The staff were extremely helpful The breakfast was really great There was a great choice Loved our stay here and we hope to stay in an NH hotel again
Stayed in August 2024
Reviewed: 8 August 2024
Rochdi
BelgiumEverything was ok.
Early check in was available. Nice, clean big room.
Stayed in August 2024
Reviewed: 8 August 2024
Linlin
ChinaLocation close to road
Cozy room, helpful staff and nice breakfast
Stayed in August 2024
Reviewed: 6 August 2024
Ilija
United KingdomCan't believe the hotel.being a.4 star, the air conditioning is not great. Had to move room, as the air con wasn't working and in the new room the air con was poor
The location is very good Staff, especially at breakfast, were amazing, including the chefs
Stayed in August 2024
Vitrolles, France
Jodhpur, India
Seogwipo, South Korea
Melaka, Malaysia
Norwich, UK
Royal Wootton Bassett, UK
Kingston, Jamaica
Kraków, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content