Sternschanze 6, Sternschanze, 20357 Hamburg, Germany
#144 of 367 hotels in Hamburg
Guests' ChoiceBased on 448 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
8.5
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 24 June 2024
Martin
United KingdomChecking in. Took too long. System’s not good. Needed more staff. Keys for both our room and our friends didn’t work and had to get them reprogrammed
Location, building, excellent breakfast
Stayed in June 2024
Reviewed: 21 June 2024
David
United KingdomNo iron in room which is not acceptable in a hotel of this standard. When i asked for onevi wad informec i was 10th in the queue !!
Love the building, the rooms very well finished, comfortable and quiet
Stayed in May 2024
Reviewed: 17 June 2024
Monika
GermanyWe booked 2 rooms with a queen size beed and both od us got 2 separately single bed. We had not have a kettle in room but Tea was there. Shower water was critical hot and hard to manage proper temperature. Also the coffee machine doesn't work in one of our room, so for this price to many bad surprises.
Location and the special building are very good. We had not had a breakfast so i can not make any commitment.
Stayed in June 2024
Reviewed: 13 June 2024
Katharina
United KingdomStaff very disengaged. Noticed this both at the reception as well as the restaurant. First time for us in Germany that we had reception desk team that was more interested in chatting amongst themselves, and restaurant team that tried to avoid eye contact at all cost. I would have voiced my disappointment at check out, rather than a review, had I been given the chance.
Stunning architecture, great views of the city
Stayed in June 2024
Reviewed: 12 June 2024
Melanie
GermanyThe so called Fitness centre was 4 different cardio machines and a tower with a few dumbbells. No mats or further equipment.
The sauna was nice and also the towels and relaxing area. The room was clean with a nice view over the city.
Stayed in June 2024
Reviewed: 31 May 2024
Jennifer
Germany- staff at reception in first evening was not very solution orientated („no, the restaurant is full“ - would have appreciated alternative recommendations in the surrounding area then) - a bit expensive after all
- centrally located - good facilities
Stayed in May 2024
Reviewed: 29 May 2024
Katja
Germanythe surrounding park can feel shady at night although probably safe
The location in the old water tower and the surrounding eclectic, working class and student neighborhood
Stayed in April 2024
Reviewed: 15 May 2024
Fred
MalaysiaParking fee, that's a rip-off !
Location, staff, bar, breakfast.
Stayed in May 2024
Reviewed: 14 May 2024
Leann
NorwayLocation was a little sketchy but ok.
Really clean and well-appointed hotel.
Stayed in May 2024
Reviewed: 13 May 2024
Tural
Azerbaijanlocation is superb. near to train station. They made a surprize for us
Stayed in May 2024
Reviewed: 21 April 2024
Panagiotis
GreeceStaff 👎
Location The idea
Stayed in April 2024
Reviewed: 15 April 2024
David
United KingdomBeautfiful building inside and out. Comfortable room with views of the city. Excellent staff.
Stayed in April 2024
Reviewed: 9 April 2024
Seb
Germanybetter hairdryer... ;)
Nice and modern rooms. Window to the bathroom was a novel touch. great Breakfast. Friendly and helpful reception staff. 5 min walk from the Schanzen Viertel with great restaurants.
Stayed in March 2024
Reviewed: 3 April 2024
Inés
GermanyI need gluten free bread. We payed for bed and breakfast (which is not cheap) and the person in charge of the restaurant put me problems or limitations every day when I asked for my bread. They didn't want to give me "too many bread buns", or brought me 2 when I asked for 3, or brought me no muffin, only after repeated requests. It's embarrassing that such a fancy and expensive place is greedy concerning a couple of bread buns, specially taking into account that all the other clients could take as much as they wanted.
Comfortable, beautiful, good location.
Stayed in April 2024
Reviewed: 19 March 2024
Dina
United KingdomThe rooms were a bit dated and windows too small
Interesting architecture, interesting entrance
Stayed in March 2024
Reviewed: 19 March 2024
Michael
GermanyParking is difficult at the location. Hotel garage was full.
Breakfast was excellent and plenty of different food, from fish to sweat.
Stayed in March 2024
Reviewed: 18 March 2024
Anne
United KingdomOur double bed had three (?) pillows, could have done with one more. Had a welcome gift in our room which was meant for another customer. At checkout I was asked to pay tourist tax, which I had done at check in. Just little things but it seemed a bit disorganised. Staff expect customers to use the app for everything but I would prefer a more personal touch.
Fantastic location. Nice quiet rooms, interesting architecture
Stayed in March 2024
Reviewed: 15 March 2024
Marcus
SwedenLegendary place in amazing location, very stylishly renovated old water tower. A deserved preferred stay when ever in Hamburg.
Stayed in January 2024
Reviewed: 4 February 2024
Daryna
UkraineVery unusual but nice atmosphere, careful personal, clean and beautiful. I highly appreciate that this hotel allows stay with a cat since most Hamburg hotels do not allow.
Stayed in February 2024
Reviewed: 27 January 2024
Bjoern
GermanyThe staff has a special attitude. Maybe it's part of the concept, but I did not feel welcome.
Stayed in January 2024
Reviewed: 26 January 2024
Stinton
NorwaySmall note but I'm not a huge fan of the type of soap used... smelled quite like "plastic". Aside from this, zero complaints.
This was a VERY unique location. I have stayed in Hamburg before and chose this due to its proximity to the surrounding restaurants. It was very clean and comfortable!
Stayed in January 2024
Reviewed: 23 January 2024
Wendy
NetherlandsUnfortunately we find the interior a bit out dated. We were there in 2012 en loved it but now it could use a touch of paint and new carpeting etc.
We loved the location. The building. And the staff is very friendly.
Stayed in December 2023
Reviewed: 15 January 2024
Claire
IrelandThe location was perfect for our needs.
Stayed in December 2023
Reviewed: 18 November 2023
Cassiano
BrazilEasy access in an interesting area. Kind staff. Comfortable room with a view. Excellent breakfast. Stylish architecture
Stayed in November 2023
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