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  5. Reviews of Mercure Hotel & Residenz Berlin Checkpoint Charlie

Reviews of Mercure Hotel & Residenz Berlin Checkpoint Charlie This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Schützenstr. 11, Mitte, 10117 Berlin, Germany

#80 of 528 hotels in Berlin

Guests' Choice

Review score

Based on 1133 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Rooms and hotel inside requiring renovation.

    Good location, quite tasty breakfast

    Stayed in June 2024

  • Reviewed: 22 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 5 nights

    Everything was great. No need to sya more

    Stayed in June 2024

  • Reviewed: 22 June 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Large Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Two single beds pushed together to make a double bed

    The staff were extremely friendly and helpful, the breakfast was great, the location was fantastic very close to checkpoint Charlie

    Stayed in June 2024

  • Reviewed: 19 June 2024

    10
    A very clean comfortable hotel with very good staff.
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff were friendly and very helpful .Excellent breakfast .

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was big enough that it could have had a bath, with room to spare, other than that it was very nice.

    The central location for what we were doing.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 1 night

    The room was spacious, clean, and well-appointed with modern decor. The bed was comfortable, providing a hood night's sleep. The bathroom was spotless, with a good shower and clean toiletries. I also appreciated the thoughtful touches like complimentary drinks.

    Stayed in April 2024

  • Reviewed: 11 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Gym facilities, very limited to 2 running machines

    Location, size of the room, staff

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Very nice hotel with a great room
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing !

    Good location, very nice and big room !

    Stayed in June 2024

  • Reviewed: 9 June 2024

    10
    Excellent hotel in great location
    • Leisure trip
    • Solo traveller
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    I was upgraded on arrival to lovely suite with balcony - fantastic! Staff very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 9 June 2024

    8.0
    Friendly, convenient, clean, quiet.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Location perfect for the u-bahn into the city centre. Local shops and restaurants friendly and accessible. Breakfast excellent with lots of choice and pleasant seating. Staff polite and helpful. Room was spacious and quiet.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Privilege Room
    • Stayed 4 nights
    • Submitted via mobile

    Manager was extremely rude upon arrival not letting us drink water while we waited in the lobby for our room to be ready, she said we could only have things bought from the hotel but we were buying things from the hotel (multiple beers)…the water bottle was for my sister who wasn’t feeling well and she still proceeded to shout at her.

    Reception and bar staff were so lovely and very accommodating, room was comfortable and good price for the area. Thanks :)

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 3 nights

    anything

    All was fine!

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 4 nights

    The room has not been used in some time or they do not vacuum clean well. I am allergic to dust and the moment i went into the room i started having alergies and needed to take anti histamine for my whole stay. Also the room has a smell but was quickly gone just by opening the window.

    Location was great and the rooms are very spacious. Breakfast was decent and i really like that at night i could seat outside to enjoy my wine

    Stayed in June 2024

  • Reviewed: 3 June 2024

    10
    Happy to stay again
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We found the AC to be weak. We had it set at 18c, but that felt like it wasn't working, so we bumped it down to 15c. This had a normal room temperature, which we could live with. Perhaps the filter needs changing?

    The location was perfect for us. It's a 5 minute walk to the U6-U2 stop Stadtmitte, and the Checkpoint Charlie site is also only 5 minutes walk around the corner. There were also some nice restaurants and general gathering places nearby. The facilities were great for us. We had plenty of room to unpack and relax in the room for a few days. The shower has good pressure and temperature, and you can listen to the TV in the bathroom through overhead speakers. The staff were helpful and friendly. We called to get an additional pillow and bathrobes, which they brought straight to the room within 30 minutes. We were very happy with our stay and would happily stay again.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Nice weekend in Berlin
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 3 nights

    -

    Great location. Close to the center, in a walking distance from many tourist objectives and also close to public transport stations. Nice, big room. Perfect for 3 persons.

    Stayed in April 2024

  • Reviewed: 2 June 2024

    8.0
    Great location if you're visiting Berlin for the classical Mitte/historical attractions
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 4 nights

    Bed mattress could have been more contemporary - it was the classic innerspring mattress, no foam on top or anything. You could feel the innersprings in some parts of the bed. Pillows were also pretty run down. Sleeping was OK, but in 4-stars hotels I usually expect great beds and pillows.

    The breakfast was good. We loved the very green and quiet interior garden; we spent most our evenings having a beer here before going to our room.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Very good choice once you want to stay in central Berlin!
    • Leisure trip
    • Group
    • Privilege Room
    • Stayed 4 nights
    • Submitted via mobile

    The coffee machine difficult to operate

    Very good location and very big room

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Apartment with Double and Sofa Bed with Kitchenette
    • Stayed 3 nights
    • Submitted via mobile

    Didn't have breakfast because 24 euros for it felt quite steep. However was no trouble because we had kitchenette and fridge. Also lots of cheaper breakfast options around.

    Location is excellent, can walk to most sights. Our room was big and comfortable with huge rooftop terrace to enjoy coffee or breakfast. Definitely Would stay here again.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Would certainly stay again. Lovely!
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a bit warm, and the A/C could've handled it better. Sofa bed had a crummy mattress, but expected.

    Great location, staff, and (optional) breakfast. Clean and pleasant with lovely atrium for a drink. Large room windows to open and enjoy the view and breeze.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 2 nights
    • Submitted via mobile

    Front desk host was friendly and beautiful

    Stayed in April 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Very good location, nice family setup with 2 separate room.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Great location, staff and value for money
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 4 nights

    Very spacious room, we also enjoyed the sauna facilities, the location was wonderful, very central to all other neighbourhoods and we enjoyed the Vietnamese restaurant across the street a lot too. The staff was also very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Enjoyed the stay.
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Helpful staff, clean , great atmosphere, friendly bartender. Loved the lounge areas.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Privilege Room
    • Stayed 2 nights
    • Submitted via mobile

    Espresso machine in the room! Really comfortable beds. Very clean. Much helpful Staff. Very good location, close to the metro. I recommend this hotel!

    Stayed in May 2024

Showing 1 – 25

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