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  5. Reviews of Mercure Hotel München Altstadt

Reviews of Mercure Hotel München Altstadt This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hotterstr. 4, Altstadt-Lehel, 80331 Munich, Germany

#94 of 392 hotels in Munich

Guests' Choice

Review score

Based on 853 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.7

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 8 October 2023

    8.0
    Exactly what I was looking for
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Na

    It's location was absolutely perfect...within 5min walk to marienplatz.

    Stayed in September 2023

  • Reviewed: 7 October 2023

    7.0
    Not perfect but would stay there again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds and pillows could have been better (fairly firm). Bathroom and shower are pretty tiny.

    Breakfast was great. Location was perfect. Staff was very friendly.

    Stayed in October 2023

  • Reviewed: 30 September 2023

    9.0
    Had a blast
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights

    The price

    Breakfast was excellent. Also appreciated the 24 hour tea/coffee/water service. Nice of you to stock the fridge for free, too. Thank you so much.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    9.0
    A lovely stay and would definitely stay again
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower in one of the rooms blocked and drain filled the shower with waste, which was unpleasantIt was sorted very quickly and efficiently

    The breakfast was excellent with a great choice of food. Staff all very helpful

    Stayed in September 2023

  • Reviewed: 27 September 2023

    9.0
    I like the location but they must fix the AC situation.
    • Leisure trip
    • Couple
    • Standard Double Room - Ground Floor
    • Stayed 3 nights

    It is the second time we stay at the hotel and for the second time we had issues with AC. Not cooling off.

    Breakfast, Location and Staff are all great.

    Stayed in September 2023

  • Reviewed: 27 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Location

    Location is great 2 minutes walk from Marienplatz Very clean and good breakfast

    Stayed in September 2023

  • Reviewed: 25 September 2023

    9.0
    Had a lovely staff in a well located hotel. Staff were helpful and loved having breakfast included
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great location, clean and spacious room, staff were great and loved having breakfast included!

    Stayed in September 2023

  • Reviewed: 24 September 2023

    9.0
    First class location right in the centre of Munich which allows you to access everything within minutes. A great choice
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was comfortable but quite small and certainly not worth the huge price paid !!! I have stayed in some top class hotels with far more facilities, ie Spa, sauna, swimming pool etc and paid far less than i did at the Mercure. Obviously, like everyone else staying there, i was being taken advantage of due to the Oktoberfest taking place and prices probably being increased because of this ? It is a shame but this is the case everywhere in the world and not just at the Mercure ! This apart, my room was comfortable, the breakfast had ample choice and the staff were very friendly, polite and helpful.

    The location was great, only a hundred yards from the Marienplatz and central for everything, not only the attractions but for the S-Bahn too.

    Stayed in September 2023

  • Reviewed: 22 September 2023

    9.0
    We were very impressed with this property and would highly recommend it to anyone.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff at Mercure München Altstadt were very friendly, helpful, personal and professional. The breakfast was was excellent because of variety and quality. The location was great.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    Down town, as we were looking for, that it
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    WC troubles Easy to open suitcases, but where to put.

    The staff

    Stayed in August 2023

  • Reviewed: 19 September 2023

    8.0
    good stay near Altstadt
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    a/c was not up to the task , it was a very hot day .

    location was excellent. room was spacious. breakfast was great.

    Stayed in August 2023

  • Reviewed: 18 September 2023

    9.0
    Our stay at the Murcure Hotel Munich Altstadt was excellent.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We liked many things about our visit to Mercure Hotel in Munich to include: friendless, flexible, great breakfast, helpful and it’s good location.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    9.0
    centrally located, clean friendly staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    window view

    locations, walking distance to old city and main train station.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location and very good breakfast

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Great location; no noise issues; clean; friendly; nice amenities.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    One small issue: the bathroom fan was annoying bc could not be turned off—it has its own timer, so I would just remove the key card and pop it back in after a couple of minutes.

    Great location; also the unlimited free drinking water was a pleasant surprise and nice plus.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Top Breakfast and Friendly Personnel - Would Stay Again!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    The beds were a little hard, and the quality of the pillows/bedding was on the lower side. Our room was also right on the main street, so it was a bit noisy at night. But all of that is understandable given the room rate and the location, which we were happy to overlook.

    The location was right near Marienplatz and easily walkable to the big attractions. The breakfast and the staff are the true highlights of this property - we were pleasantly surprised, and would come back again!

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    The location worked was great. And breakfast was hot, fresh and with so many choices! Excpectional!
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    We had a room on 6th floor with dormers that made some spaces in room useless. We bumped our heads a few times.

    The. Breakfast was exceptional and the staff great.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    8.0
    very convenient stay with nice staff at a perfect location, perfect if bathroom was also clean
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    bathroom was not claen with hair on the floor! (my wife would not accept that)

    Very friendly staff, specifically at breakfast, nice breakfast with local touch (Weißwurst), nice breakfaast room with open door and view, to the street, free drinks at the minibar (very nice, although I did not use them), perfect location in the center

    Stayed in September 2023

  • Reviewed: 11 September 2023

    8.0
    The hitel was OK but there is a room for improvement.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking was a problem. The hotel didn’t direct us to its parking which is a lot cheaper. There was no shower but one had to climb the bath tab.

    Location is very good. Breakfast was OK. There was an AC in the rooms.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    8.0
    It was very good except the breakfast charge. Super location!! And loved returning to a very cold room with very cold w
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I felt like we got tricked into thinking breakfast was included and it wasn’t and it was $47 Euro each day!!!!!!! And we were just dainty eaters. I didn’t know until the bill came!! Our train tickets to our next two locations were less than one breakfast.

    Clean modern and great AC.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    I liked everything.

    The location is excellent, right in the centre of the Altstadt, everywhere is within easy walking distance. Hotel is a good 3-star hotel. The breakfast is excellent. A plus is the coffee machine in the breakfast room, guests may go into the breakfast room at any time to use the machine. There are complimentary drinks in the fridge in the room. The staff are friendly and helpful. I have stayed at this hotel several times and am always completely satisfied.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Great location. Friendly staff. Fantastic breakfast. Bed was very comfortable

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    I will definately recommend this hotel for visitors to Munchen. Excellent choice and good value.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights

    A fitness facility would make the hotel ideal, but this is a small hotel so that may not be a practical use of space.

    + Staff, friendly and efficient + breakfast was excellent with a wide selection of foods and attentive staff + location was excellent and very convenient to public transportation and attractions.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    8.0
    Nice and central, basic but a tad overpriced for the facilities on offer
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The beds (2x single) are small and hard - woke up with a sore back every morning The breakfast is free, but included as a cost item on the invoice - so not free really, more ‘compulsory’ The hotel is overpriced for what it is (= very basic) - although I suppose that’s because of the central location The bath products were in big bottles secured to the wall several feet up. Fine for showers, absolutely hopeless for baths One pair of slippers between two people, and wooden floors Small room, nowhere to place open cases comfortably

    Breakfast was very good - a good selection of products, and a machine for pressing orange juice A very central location but just off onto a back street, so noise from the street was minimal The air-conditioning was welcome - effective, but without being noisy or overly chilly You can hire bikes for free - we didn’t, but the option is there Within easy reach of public transport, and only about 15 minutes’ walk from the central station Big TV, reasonable Wi-Fi

    Stayed in August 2023

  • Reviewed: 27 August 2023

    9.0
    Highly recommended.
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 8 nights
    • Submitted via mobile

    The location is exceptional. 5 minutes walk from Marienplatz, 5 minutes walk from Karlplatz, in the middle of the center. The breakfast is by far the best I have ever experienced in a 3 stars hotel. It competes and is better than 4 stars. The staff are very kind and extremely helpful.

    Stayed in August 2023

Showing 76 – 100

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