Kaiserstrasse 98, Altstadt, 55116 Mainz, Germany
#22 of 40 hotels in Mainz
Guests' ChoiceBased on 357 hotel reviews
7.9Cleanliness
8.5
Comfort
8.2
Location
8.8
Facilities
7.8
Staff
8.5
Value for money
8.2
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 June 2024
David
United KingdomN/a
Very clean got excellent necessary facilities , eg very clean, great showers, comfortable beds
Stayed in June 2024
Reviewed: 21 June 2024
James
United KingdomLittle walk from station . We didn’t have breakfast as felt €17 was too expensive.
Very clean . Free coffee machine . Rooms great and shower brilliant. Nice lounge - it was a nice hotel
Stayed in June 2024
Reviewed: 19 June 2024
Karen
United KingdomIt was clean. Well located and nice views of the river. Staff were friendly and knowledgeable.
Stayed in June 2024
Reviewed: 19 June 2024
James
United KingdomNothing
Good location parking nearby nice staff very clean and spacious room comfortable bed great shower very good soundproof double-glazing at the front
Stayed in June 2024
Reviewed: 14 June 2024
Anthony
United KingdomLack of parking
Great location and breakfast was great with views of the river.
Stayed in June 2024
Reviewed: 14 June 2024
Catherine
CanadaIt got a bit hot and traffic too noisy to leave windows open
Comfortable bed and bathroom was newly renovated, nice location to walk by the river
Stayed in June 2024
Reviewed: 8 June 2024
Hiett
United StatesNothing! Wait- CNN international was available but not working. Too bad!
First off, our preference is to be on the river facing side of the hotel, with a generously size balcony off the room. It is the best view in Mainz. Our wonderful receptionist was able to change our room on the spot. We have been coming here for over ten years, so they know us. The room is large and recently remodeled, and the bathroom is long but fairly narrow. The shower is small but functions very well.
Stayed in June 2024
Reviewed: 3 June 2024
Ole-henrik
NorwayA bit too far from city centre. But not a show-stopper.
Clean and spacious.
Stayed in June 2024
Reviewed: 12 May 2024
Ludwig
BelgiumVery basic room. No kettle, water, fridge, or decorations.
Very good location. Close to the old city and train station. The room was of a good size.
Stayed in May 2024
Reviewed: 25 April 2024
Milena
United KingdomOnly slight inconvenience was that there was no kettle in the room. This would have been useful to make tea/coffee in the room and fill the hot water bottle rather than having to use the hot water from the coffee machine at reception. Otherwise everything was fantastic.
Spacious, airy, clean room. Comfortable bed, great modern bathroom and shower. Very quiet room despite central location on the river front and within walking distance of station, Alstadt and Neustadt. Free coffees downstairs in the lounge, excellent and luxurious breakfast buffet in panorama room (!) on top floor with views over the city and the Rhine. The breakfast selection was very nice too. Service staff very friendly and helpful with ordering taxis and requests.
Stayed in April 2024
Reviewed: 1 April 2024
Zois
GreeceThe location is so close to the river. Very friendly personnel and open to talk to you and answer to your questions. Clean and sanitised rooms.
Stayed in March 2024
Reviewed: 26 February 2024
Juliet
GermanyThe room was very clean and well appointed with a great view of the Rhine. Breakfast was on the sixth floor with view of the river and the city. The city centre is within easy walking distance of the hotel which was quiet at night. Public parking is just across the street.
Stayed in February 2024
Reviewed: 25 February 2024
Jennifer
Germanyhotel felt a little outdated. Breakfast was good but not great.
comfortable bed
Stayed in December 2023
Reviewed: 6 February 2024
Gunar
AustraliaA little far from eating places, otherwise all good
It was lovely and clean also close to the river which is a bonus.
Stayed in February 2024
Reviewed: 16 January 2024
Georgina
SpainSuper nice and I could see the river from my bedroom.
Stayed in November 2023
Reviewed: 17 December 2023
Shehan
Sri LankaThe single beds together might tend to move away from each other, just would suggest if you will have a method to get the beds tied together for such instances
The location and overall room and facilities
Stayed in December 2023
Reviewed: 7 December 2023
Glenn
GermanyNo kettle available in the room, however there was free coffee near to the check in desk.
Comfortable room with a good sized balcony overlooking the river.
Stayed in December 2023
Reviewed: 7 December 2023
Aristodemos
GermanyIt was very clean and the staff was very kind.
Stayed in November 2023
Reviewed: 3 December 2023
Alice
United KingdomRooms not sound proof as advertised - I could hear every word spoken in the next room
Stayed in December 2023
Reviewed: 25 November 2023
Walla
CameroonCoffee in the room. Nice rustic elevator should have been cleaned better. Verify coffee cups. Mine had a very musty odor.
Good value for money. Good size room. Clean with good light. View of the river. Coffee machine in the lobby.
Stayed in November 2023
Reviewed: 3 November 2023
Maria
United KingdomThere were no Tea and coffee making facilities in the room. The "Bar" downstairs was a machine selling canned drinks, in an austere room.
Location excellent, lovely views over the Rhein from Breakfast room. Friendly reception staff. Enormous room, with comfortable beds, modern bathroom.
Stayed in October 2023
Reviewed: 20 October 2023
Reenie
IrelandNo tea/ coffee making facilities in room No lunch or evening meal available in hotel Coffee vending machine in lobby was only alternative
Centrally located, clean, provided hair drier
Stayed in October 2023
Reviewed: 5 October 2023
Bonka
BulgariaIt became cold during the night, I suppose the heating was off. The bathroom is very narrow and does not have any ventilation.
Breakfast was good with a nice view of the river. Rooms and the hotel in general are clean and nice too.
Stayed in September 2023
Reviewed: 27 September 2023
Hanne
DenmarkUnfortunately, it was not possible to buy drinks or coffee at the hotel.
Delicious breakfast buffet in restaurant with super good view
Stayed in August 2023
Sălişte, Romania
Strand, South Africa
Amagansett, USA
Okayama, Japan
Villa Parque Siquiman, Argentina
Edinburgh, UK
Bled, Slovenia
Tamworth, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content