We feel everything was great with the hotel, but being American, I was slightly confused with the night entrance.

Check-in was wonderful, we were extremely pleased with the size of the room and the shower facilities. Everything was clean and looked beautiful. We would definitely stay there again!

Stayed in September 2024

We needed two keys, the first one was a regular card, the second one a bulky key hanger with a responder plus card. A little complicated to carry around. We left on a Sunday night and had large and heavy luggage. We extended checkout until 2pm, paying 25% of the room rate but we had to check out because after 3pm there was no one at the reception desk. Problem was solved by letting us leave the luggage in a back hall (not locked) behind the closed reception room. We were allowed to keep the card to be able to re-enter the hotel to pick up the luggage. It was ok but not ideal (I did not feel great about leaving my computer in an unlocked room but could not take it with me). Given that the hotel was not staffed and the room was anyway not being cleaned that day, we could have left everything in the room instead (without paying extra for late check out). Anyway, all was good in the end even if a little complicated...

very beautiful building and rooms, nicely furnished with two comfortable armchairs and with a spacious desk. Bed were comfortable and we had access to a balcony (but did not use it). Bathroom was very nice with a large and comfortable shower (I really loved the shower!). Breakfast was delicious and fresh prepared. Staff was accommodating and helpful. Because reception is only staffed until 7pm, late check in is a little complicated but worked well. There is no fridge in the room, but a large common refrigerator downstairs where one can take what one needs and write it down to be put on the room.

Stayed in September 2024

Beautiful old world hotel, I wish they were all like this. Very comfortable spacious rooms. Very well soundproofed. Extremely clean!! Staff were lovely and very helpful. Excellent breakfast. Excellent location easy to get to train and tram.

Stayed in September 2024

Comfortable room; location is perfect for walking into downtown Mannheim and/or visiting the historic Wasserturm. Front desk was extremely helpful. Parking conveniently available across the street or in front of the hotel. Would recommend for a nice stay in Mannheim.

Stayed in June 2024

Very clean, quiet, cozy place; staff are friendly & prompt to our needs.; will definitely come again.

Stayed in May 2024

Nothing

Good breakfast in a pleasant room

Stayed in April 2024

AC did not work (was not broken but probably shut down by the hotel) so it was quite warm in the room. Reception is closed at 10pm. No cappuccino or latte for breakfast (just black coffee).

Very friendly staff, very helpful. Very clean room. Good location

Stayed in May 2024

Was not the biggest fan of needing to pay for parking inside. But given the location and the lack of space, friends have told me it's fairly common for hotels in cities.

Great hotel. Wonderful owners, very friendly and helpful. Very spacious bedrooms with comfy beds. Great bathrooms. Very well kept, very clean. Location was great. Lots of easy to access public transport near by if required.

Stayed in April 2024

Beautiful building in great and quiet location. Family run for 3 generations and this shines through in the excellent, warm and personal service.

Stayed in April 2024

Absent work zone

Very large room with desk space (room 210), comfortable bed and a large, well-finished bathroom

Stayed in January 2024

Everything was wonderful, there was nothing that needed to be improved.

The room was extremely clean, the breakfast was amazing and the entire staff were generous, warm, and very helpful.

Stayed in December 2023

Room is very comfy and big Staff is very nice, advising about the city, restaurants... the waitress for the breakfast is also super nice. Great experience

Stayed in December 2023

Super friendly and accessible owners. Always with a smile, always willing to advise and assist. Real profis!!!

Stayed in November 2023

We loved our room (tower room), it has great lights and a wonderful bathroom with a hot tub and a fancy sink with lights. The room is spacious too. Friendly staff who are happy to help (e.g., call a cab, lend an umbrella) and everything was clean.

Stayed in November 2023

Really beautiful and cosy hotel near the city center. Excellent staff and a very warm reception. Full and tasty morning breakfasts ! What else do you want more ? I advise you to come here for your stay in Mannheim!

Stayed in November 2023

Nothing

All are good. The owners and staffs are very helpful and friendly. Room is clean and functional.

Stayed in October 2023

Very friendly and helpful staff. The reception was closed on arrival (late Saturday evening) but was guided to my room over the phone. The room had everything I needed. Would stay there again if I'm in the area.

Stayed in September 2023

Nothing. But be aware that the hotel reception is normally closed from late afternoon until early morning next day. But that’s not a problem. The hotel is accessible 24 hours.

Clean and friendly.

Stayed in August 2023

- The staff were amazing. I had to arrive later than the check-in time due to issues with train delays and a long trip to get there. They were understanding and waited for me. Very friendly staff who also showed me around and explained how everything in the hotel works. - The design of the hotel (especially the lobby) was very classic and i liked it. - Room had all advertised amenities and everything you might expect like toiletries. Bed was comfy, and the shower was spacious. - Multiple public transportation options around the hotel that take you to points of interest. - Room soundproofing was quite good. Overall, it was very satisfactory, and I would happily stay again if I am around Mannheim.

Stayed in July 2023

Everything was fine

I stayed just for one night and I didn't have any particular wishes and even didn't have breakfast at the hotel because I needed to leave for the train station. The stuff at Hotel Mack was very friendly and helpful. The room was super clean, I even mentioned it during check out.

Stayed in July 2023

Lovely room. Clean and comfortable. Highly recommended

Stayed in July 2023

My room had a small a/c unit that had trouble cooling the room. However, it was an unusually hot summer day.

My stay here for one night was great. The hotel is in a good location in Mannheim near restaurants, the tram, and a park. The room was clean and quiet. The staff here are the real standout. I was greeted on check-in and check-out by very personable people. Would stay here again when passing through Mannheim.

Stayed in July 2023

nice renewed room excellent silent airco

Stayed in July 2023

This is a unique privately run hotel, with history. Top clean, new, very quiet. Room is exactly as on the pictures. Location is great too, very quiet but only a 5 minute walk to the city center, 2 minutes to the river, 16 minutes to Hauptbahnhof (Main train station), 2 minutes to a large green park! There is a bakery in the same building, do try their Zitrone roll - it’s amazing!

Stayed in July 2023