shower water was often changing from warm to cold and vice versa more cold cuts and cheese varieties would have been appreciated

delicious omelettes every morning would have appreciated to order fresh eggs sunny side up quiet room as requested

Stayed in May 2024

The only negative was paying to use the swimming pool (only 3 euros per person every time) but I can’t understand why they would charge guests!

It’s a lovely hotel, great breakfast and fantastic location.

Stayed in May 2024

Having to pay extra for the pool, expected it in the price like other hotels

Good customer service and breakfast and it was nice to have a pool

Stayed in May 2024

We were unable to pay with a credit card at your adjacent restaurant - we had to come back into the hotel.

Stayed in March 2024

Facilities

food

Stayed in April 2024

The pull out bed for the kids was not as comfortable as one would wish but to be expected. Check in staff was great. Pool was better than expected. Exec Lounge was much appreciated. Breakfast was on the main floor also exceeded expectiations. Overall I was impressed and feel it was a good value.

Stayed in April 2024

The room thermostat was set at a fixed temperature which was too cold. The duvets were very thin for early March and as a result we were very cold. There were no extra blankets or duvets in the room.

Excellent location close to central square, museums, the river and all tourist attractions. Breakfast was varied with many options. Check in quick and efficient.

Stayed in March 2024

Expensive. We didn’t chose for breakfast, which seemed like a high throughput business in the morning.

Strategic location to visit Dresden center and Christmas markets.

Stayed in December 2023

The rooms smelt old. The reception could not find my booking & didn’t acknowledge me as a diamond member

Location

Stayed in December 2023

WiFi is for additional payment only. Never had that issue anywhere.

Wonderful location

Stayed in September 2023

- The water in the shower was changing temperature on its own continuously and it was leaking on the floor so that at the end of the shower there was a „lake“ in the bathroom. - very slow check-in and check-out due to very few people (and not all experienced) at the reception - Make sure to put the „do not disturb“ sign on your door because the cleaners will wake you up at 7:50 or 8:30!

The location

Stayed in September 2023

The parking - it is a total rip off - it is extremly expensive - it adds 20-30% to the price of the room

That they had a spa and sauna

Stayed in September 2023

Excellent location, comfortable bed, friendly staff, good value for money

Stayed in August 2023

Overpriced parking, emtpty mini bar in the room (even no water to drink in the room)

Great location, friendly staff.

Stayed in July 2023

No access to any of the facilities even there is no wifi in the room. If you want wifi you need to pay for it, the same apply for the swimming pool and other faciliies.

Location

Stayed in August 2023

Welcoming & breakfast quality of the bread and overall taste

Location

Stayed in August 2023

Restaurant was closed

Very good location.

Stayed in July 2023

The building is a little older which shows in the windows (you can't completely open them and as such the air in the room feels rather stuffy) and the bath tube was leaking, making the bathroom floor a small ocean after each shower. The latter might be only my room. The bad air made for a bad night's sleep, and throat felt weird in the morning. Some other small dislikes: The hair dryer was very weak and barely dried our hair. The shampoo made my hair sticky and look oily.

The rooms are clean. The hotel facilities are great, especially the gym (which was very empty each time I was there. They even offer protein shakes there). There is a sauna, pool and very nice staff who provides for everything. The opening times are very long too. The best thing about the hotel might be the staff's smiles, even the housekeeping staff greeted me and gave me a smile - that was great. Great breakfast with a very attentive staff. Even for vegetarians and vegans, there are oats, oat/soy milk, beans, vegetables etc. The location is right in the middle of the historic center of the old city, and there are a lot of restaurant options. My mother and I went for a walk in the morning, and the old city was wonderfully empty.

Stayed in July 2023

Rooms were rather small

Stayed in July 2023

staff at wellness/fitness area was rude, more like bouncers than service for the guests hotel was a bit dated

location

Stayed in June 2023

The access of lift is limited to only at one location while they have big buildings so it is pretty far to walk to and from the room every time you want to go outside. The staffs are not very attentive from the telephone when we asked for wifi password. There is a grumpy staff on the breakfast counter.

Near to the tourist attractions in the Altstadt. Variety of breakfast buffet. Room and bathroom is comfortable but it felt smaller than the size mentioned in the description. Gym and swimming pool area is nice from 3€/day.

Stayed in June 2023

Dated room and bathroom

the location in the old part of the city and the bistro.

Stayed in June 2023

The carpet at the corridor may contain allergens. It induced my asthma symptoms.

The location is very good as it stays in the centre of Old Town Dresden, near the famous church of our lady. It is also close to the information centre. Able to walk around the beautiful city of Old Town Dresden. Food and drinks are great and delicious. Nice place to stay.

Stayed in June 2023

Uncleaned room; additional charge

Location

Stayed in May 2023