Had to pay to use the pool.........What gives with that. The rest room on the ground floor was CLOSED. Had to go across the way to use the facilities there. Ge real. Disappointing on these two points.

Was just a room

Stayed in August 2024

I guess it’s a chain and very busy so doesn’t have that homely feel

Great breakfast selection. Good leisure facilities especially swimming pool and jacuzzi and absolutely right in the centre of the old town. Bike hire on doorstep as are most of the sights

Stayed in July 2024

Very old. Nearly everything needs to get restored. The floors are so boring. No pictures, I felt like I am in the 90s. Bathrooms need to get an update. Breakfast was ok. But I get a better one in some other hotel franchises. The scrambled eggs was a mess. Never had something bad like this. For the price we payed it is a Disappointment. We will definitely select an other hotel next times

Perfect Location and friendly staff

Stayed in July 2024

The windows were blocked "for guests' safety" and couldn't be opened completely, but rather just a bit. If the weather is hot outside, the room gets warm and a little stuffy. But the most annoying thing was the mode of connecting to the hotel WiFi, which urges the user to re-do the sign-in approx each 24 hours by entering the credentials, and then filling a web form and "purchase" the basic internet connection for 0 euros. Very annoying and impractical. The hotel offers a faster WiFi, but one has to purchase that option. Expect that for all the "little extra" stuff you'll have to pay a little bit, be it a faster internet connection, visiting the swimming pool or loaning an umbrella, etc.

Excellent location in the very center, near the main church. The breakfast is an exceptionally rich buffet, with excellent coffee, good selection of the pastry, and very helpful staff. The room was neat and practical, with iron and ironing board, slippers, bathrobe, and sufficient amount of hangers.

Stayed in May 2024

shower water was often changing from warm to cold and vice versa more cold cuts and cheese varieties would have been appreciated

delicious omelettes every morning would have appreciated to order fresh eggs sunny side up quiet room as requested

Stayed in May 2024

The only negative was paying to use the swimming pool (only 3 euros per person every time) but I can’t understand why they would charge guests!

It’s a lovely hotel, great breakfast and fantastic location.

Stayed in May 2024

Having to pay extra for the pool, expected it in the price like other hotels

Good customer service and breakfast and it was nice to have a pool

Stayed in May 2024

We were unable to pay with a credit card at your adjacent restaurant - we had to come back into the hotel.

Stayed in March 2024

Facilities

food

Stayed in April 2024

The pull out bed for the kids was not as comfortable as one would wish but to be expected. Check in staff was great. Pool was better than expected. Exec Lounge was much appreciated. Breakfast was on the main floor also exceeded expectiations. Overall I was impressed and feel it was a good value.

Stayed in April 2024

The room thermostat was set at a fixed temperature which was too cold. The duvets were very thin for early March and as a result we were very cold. There were no extra blankets or duvets in the room.

Excellent location close to central square, museums, the river and all tourist attractions. Breakfast was varied with many options. Check in quick and efficient.

Stayed in March 2024

Expensive. We didn’t chose for breakfast, which seemed like a high throughput business in the morning.

Strategic location to visit Dresden center and Christmas markets.

Stayed in December 2023

The rooms smelt old. The reception could not find my booking & didn’t acknowledge me as a diamond member

Location

Stayed in December 2023

WiFi is for additional payment only. Never had that issue anywhere.

Wonderful location

Stayed in September 2023

- The water in the shower was changing temperature on its own continuously and it was leaking on the floor so that at the end of the shower there was a „lake“ in the bathroom. - very slow check-in and check-out due to very few people (and not all experienced) at the reception - Make sure to put the „do not disturb“ sign on your door because the cleaners will wake you up at 7:50 or 8:30!

The location

Stayed in September 2023

The parking - it is a total rip off - it is extremly expensive - it adds 20-30% to the price of the room

That they had a spa and sauna

Stayed in September 2023

Excellent location, comfortable bed, friendly staff, good value for money

Stayed in August 2023

Overpriced parking, emtpty mini bar in the room (even no water to drink in the room)

Great location, friendly staff.

Stayed in July 2023

No access to any of the facilities even there is no wifi in the room. If you want wifi you need to pay for it, the same apply for the swimming pool and other faciliies.

Location

Stayed in August 2023

Welcoming & breakfast quality of the bread and overall taste

Location

Stayed in August 2023

Restaurant was closed

Very good location.

Stayed in July 2023

The building is a little older which shows in the windows (you can't completely open them and as such the air in the room feels rather stuffy) and the bath tube was leaking, making the bathroom floor a small ocean after each shower. The latter might be only my room. The bad air made for a bad night's sleep, and throat felt weird in the morning. Some other small dislikes: The hair dryer was very weak and barely dried our hair. The shampoo made my hair sticky and look oily.

The rooms are clean. The hotel facilities are great, especially the gym (which was very empty each time I was there. They even offer protein shakes there). There is a sauna, pool and very nice staff who provides for everything. The opening times are very long too. The best thing about the hotel might be the staff's smiles, even the housekeeping staff greeted me and gave me a smile - that was great. Great breakfast with a very attentive staff. Even for vegetarians and vegans, there are oats, oat/soy milk, beans, vegetables etc. The location is right in the middle of the historic center of the old city, and there are a lot of restaurant options. My mother and I went for a walk in the morning, and the old city was wonderfully empty.

Stayed in July 2023

Rooms were rather small

Stayed in July 2023

staff at wellness/fitness area was rude, more like bouncers than service for the guests hotel was a bit dated

location

Stayed in June 2023