Vangerowstrasse 16, Bergheim, 69115 Heidelberg, Germany
#67 of 82 hotels in Heidelberg
Guests' ChoiceBased on 441 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.1
Facilities
7.4
Staff
8.8
Value for money
6.9
Free WiFi
8.2
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End of dialog contentReviewed: 23 September 2024
Jane
IrelandN/A
Our room was great with a terrific view of the Neckar River
Stayed in September 2024
Reviewed: 18 September 2024
Chris
United KingdomNice clean hotel. Good breakfast and evening meal. Comfy beds, air con in room. Swimming pool and sauna. English movie and news channels on tv. Secure underground parking. 20 minute walk to town centre
Stayed in September 2024
Reviewed: 9 September 2024
Frank
Ghanacarpet was abit stinky
my room was overseeing the river so could see the boat cruising,breakfast has many varieties, loved their salmon
Stayed in August 2024
Reviewed: 2 September 2024
Mokum64
NetherlandsThe hotel rooms are in need of a make-over/update. It has that sort of 90's American boring interior. Doesn't really fit in Europe unless you're an American expecting that. We did find a cockroach in the bathroom, who we put out of his misery. We stayed only one night. Check-in/check-out was not smooth. Upon check-in my credit card was charge/authorised for the total amount of the room, plus €50,00. Upon check-out they did not set-off the costs against the initial amount, instead charging my credit card the total costs again. It took me a week and several emails to rectify this. They told me it was so because the authorisation and final check-out were done on different cards, which WAS NOT the case. This way of doing a simple payment for a hotel is outdated. Every other hotel on this vacation trip di this the way it should be done.
The hotel was in a good location on the Neckar River. The room was spacious and sufficient. The morning breakfast buffet was excellent. Lots of choice, helpful staff, etc. The hotel had underground parking at a nominal price, which was a prerequisite for us.
Stayed in August 2024
Reviewed: 29 August 2024
Joe
AustraliaVery friendly and helpful staff and comfortable room.
Stayed in August 2024
Reviewed: 28 August 2024
Gordon
NetherlandsNicely designed
Nice location
Stayed in August 2024
Reviewed: 26 August 2024
Payam
QatarNo safe in the room
Stayed in August 2024
Reviewed: 26 August 2024
Ali
United KingdomCleaning staff keep knocking doors, they should wait or let guests use the door message board to let the room clean. Breakfast was expensive, and parking not free.
Location, Facilities, Parking Garage, Room Size
Stayed in August 2024
Reviewed: 18 August 2024
Andreas
SwitzerlandBathrooms would deserve a refresh, though very clean
Nice room in a convenient location. Friendly staff. Quiet area.
Stayed in August 2024
Reviewed: 11 August 2024
Kathryn
United KingdomOld, tired rooms, musty smells. Air conditioning poor, loud and inefficient. Cracked sink, window would not open. Lift from parking garage out of order.
Location, excellent pool.
Stayed in August 2024
Reviewed: 8 August 2024
Nathalie
SwitzerlandAir con was brocken.
The staff was exceptional . Large breakfast spread: caters to
Stayed in August 2024
Reviewed: 3 August 2024
Cathal
GermanyIt’s a bit dated.
Great staff, helpful, friendly and knowledgeable.
Stayed in August 2024
Reviewed: 3 August 2024
Pam
BelgiumAtmosphere in the lobby is kind of cold.
Marriott's level of comfort is reliably very high. Food quality and variety. Super friendly staff. Coffee break snacks outstanding. Terrace by the river a pleasure, lots of space.
Stayed in June 2024
Reviewed: 30 July 2024
Anna
RussiaBreakfast could be even further better for the price of the hotel.
There were avocados and salmon on the breakfast.
Stayed in July 2024
Reviewed: 24 July 2024
Ashley
United KingdomNothing
All we experienced was good.
Stayed in July 2024
Reviewed: 23 July 2024
Yvonne
United KingdomA bit far from the centre. A bit dated.
Location next to river. Outside eating area. Good pool.
Stayed in July 2024
Reviewed: 23 July 2024
Frank
United StatesFront desk under manned. Starting to show its age.
Near the main train station and easy access to autobahn. River location.
Stayed in July 2024
Reviewed: 23 July 2024
Andrew
United Kingdomlocation was a bit out of the way, we had to walk or catch a bus to get anywhere of interest
room was all good, breakfast was all good, exactly what we needed
Stayed in July 2024
Reviewed: 19 July 2024
Tina
United StatesCoffee should be on always
Fabian was fantastic and helped us with late check in.
Stayed in July 2024
Reviewed: 15 July 2024
David
United KingdomTerrible car park - Damaged my car on entering at the barrier
Clean, comfortable and excellent staff.
Stayed in July 2024
Reviewed: 15 July 2024
Karen
United KingdomBreakfast was expensive for what it was.
I liked the pool and sauna. Found a Versace watch which I handed to reception. Who seemed a little blasé about the fact. Did ask the next day if the owner had come forward. Was told it was not behind reception so maybe? Not sure what sort of answer that is.
Stayed in July 2024
Reviewed: 14 July 2024
Joy
GermanyDistance to old town
The hotel room was so clean and comfy. A little far from the old town if you don't have a car. Good gym.
Stayed in July 2024
Reviewed: 14 July 2024
Neli
United StatesPaid for river view, but river was only visible around some corners - not when entering room, from desk, or from bed. Rooms need renovations. Also not clear whether the AC only works if windows are closed - should be made clear.
Had a wonderful dinner at the restaurant - sat outside right on the Neckar River with wonderful servers. Staff compensated me for lack of river view, which was greatly appreciated.
Stayed in July 2024
Reviewed: 8 July 2024
Craig
AustraliaComfortable rooms and helpful and staff. Nice location next to river for sitting outside. Need to use public transport or car to access Old town sites and castle. Secure Parking onsite for extra fee.
Stayed in June 2024
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